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OtrosTrabajos insurance call center en Estados Unidos
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- Ho'Brah
Call Center Agenthace 27 días$30–$40 por horaJornada completaMalibuAs a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
Sin experienciaInscripción fácil - University Consultation & Treatment Center
Custodianhace 2 meses$16 por horaJornada completaConcourse Village, The BronxFull Job Description JOB POSTING Job Title: Housekeeping Job Location: University Consultation Center 1020 Grand Concourse Professional South Wing Suite 26 Bronx, NY 10451 Department: Operations Job Description: Duties and responsibilities include, but are not limited to the following: Performs routine tasks and activities in connection with ensuring that scattered site apartments units are properly maintained, safe and sanitary at all times. Cleans and disinfects all apartments prior to new occupancy, On call on a 24 hr. basis for emergencies. Insures apartments are free of violations and not in need of repair. Protect client confidentiality according to agency policy. May replace light bulbs and fuses throughout apartments, as necessary. Performs minor repairs in apartments such plastering, changing locks on doors and other general repairs. Maintain inventory of housekeeping supplies and equipment. Establishes and maintains a preventive maintenance schedule of each apartments as well as weekly to monthly inspections. Ability to react calmly when dealing with clients, good knowledge of housekeeping practices and principles, adhere to agency and program policies and procedures. Education and/or Experience: Minimum High School Diploma or equivalent. 2 Years experience in maintenance/housekeeping areas. OSHA Certified, FDNY Safety Those who are interested, please submit your Resume to the HR Department. Job Type: Full-time Pay: From $16.00 per hour Expected hours: 40 per week Benefits: Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Vision insurance Physical setting: Outdoor work Schedule: 8 hour shift Monday to Friday On call Weekends as needed Education: High school or equivalent (Preferred) Experience: Custodial Experience: 2 years (Preferred) Maintenance: 2 years (Required) Shift availability: Day Shift (Preferred) Willingness to travel: 75% (Preferred) Work Location: Multiple locations
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