Remote Customer Service Agent

Location: Remote (United Kingdom) About Us: Novalink Virtual Hub is a leading provider of remote customer service solutions, specialising many different areas of customer service so we have position tailored to everyone. With a partnership with the Arise platform, we offer a unique opportunity for individuals to join our dynamic team of remote agents. At Novalink, we prioritize flexibility, professionalism, and excellence in customer service. Join us and embark on a rewarding journey in the virtual customer service industry. Position Overview: We are seeking passionate and enthusiastic individuals to join our team as Remote Travel Customer Service Agents. In this role, you will provide exceptional customer support to travelers, assisting with inquiries, reservations, and travel-related issues. As a valued member of our team, you will have the opportunity to work remotely, set your own hours, and enjoy biweekly pay. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat Assist customers with booking flights, hotels, rental cars, and other travel arrangements Resolve customer issues and complaints with empathy and efficiency Provide accurate and detailed information about travel destinations, policies, and procedures Follow company guidelines and procedures to ensure high-quality customer service Participate in training sessions to enhance product knowledge and customer Service. Qualifications: Previous experience in customer service, preferably in the travel industry (WE OFFER TRAINING!) BE 18 AND OVER Be within the United kingdom Have a laptop or desktop computer Can pass a valid background check Excellent communication skills, both written and verbal Strong problem-solving abilities and attention to detail Ability to multitask and work efficiently in a fast-paced environment Proficiency in computer applications and internet navigation High school diploma or equivalent; additional education or training in travel or hospitality is a plus Benefits: Fully remote position with flexible hours Biweekly pay Training available for all agents signing up Opportunity for professional growth and development Supportive and inclusive work environment Join Our Team: If you are passionate about travel and providing exceptional customer service, we want to hear from you! Join Novalink Virtual Hub and become part of our dedicated team of remote agents. Apply now and embark on an exciting career in the virtual customer service industry. Happy applying !!!

Job Title: Remote Customer Service Representative Company: NovaLink Virtual Hub, in partnership with Arise Location: Remote (Work from Anywhere) Job Type: Independent Contractor About Us: Greetings, future team member! At NovaLink, we believe in the power of virtual connectivity and exceptional customer service. Teaming up with Arise, a leader in remote work solutions, we're revolutionizing the way customer service is delivered from the comfort of home. We're eagerly awaiting your application as our recruitment team is actively accepting new candidates into our call center. Join us in shaping the future of remote customer service! Job Description: Are you ready to embark on a fulfilling journey where every interaction counts? As a Remote Customer Service Representative with NovaLink, you'll be the voice of renowned brands, providing top-notch assistance to customers from the convenience of your own home. With flexible schedules and the ability to make an impact from anywhere, this role offers a perfect blend of work and personal life. Our recruitment team is standing by, ready to welcome new talents into our dynamic call center environment. Apply today and let's start making a difference together! Key Responsibilities: Handle inbound customer inquiries with professionalism and empathy, resolving issues efficiently. Utilize provided resources and training to deliver exceptional service aligned with client expectations. Maintain accurate records of customer interactions and follow defined protocols for quality assurance. Collaborate with team members and supervisors to ensure seamless customer experiences. Embrace the autonomy of remote work while adhering to performance metrics and company guidelines. Requirements: Strong communication skills and a customer-centric mindset. Ability to adapt to evolving situations and effectively multitask. Reliable internet connection and a dedicated workspace conducive to productivity. Previous customer service experience preferred but not required – we value attitude and eagerness to learn. Be 18 or over Have a laptop or desktop or be willing to get we can help you figure this out. Benefits: Flexible work hours that accommodate your lifestyle and commitments. Opportunity to work from the comfort of home, saving time and money on commuting. Competitive compensation with potential for performance-based bonuses. Ongoing training and support to enhance your skills and career development. Join a diverse and inclusive team that values collaboration and innovation. How to Apply: Ready to take the next step in your career journey? We're excited to review your application! Our recruitment team is actively accepting new candidates into our call center, so don't hesitate – apply now and seize the opportunity to thrive in the world of remote customer service with novalink and Arise. Your future awaits!

Join Our Team at Canny Promo! Are you an experienced call centre agent looking for a new opportunity in a thriving and supportive environment? Canny Promo, located in Imperial Wharf, Fulham, is expanding, and we're looking for dedicated professionals to join our happy and dynamic team. We take pride in our team spirit, and we're proud to say that no one has ever left our company – testament to our positive and inclusive work culture. Position: Call Centre Agent What We Offer: A friendly and supportive team environment Flexible working hours with a rotating shift schedule Opportunity to work with a diverse range of clients Competitive salary and benefits package Key Responsibilities: Answering incoming calls and making bookings Providing excellent customer service in busy situations Managing appointment schedules efficiently Requirements: Language Skills: Fluent in English; Portuguese is a plus but not essential Experience: Previous experience in a call centre and handling bookings Flexibility: Ability to work a mix of late (5pm-2am) and early (9am-5pm) shifts, including at least two weekends per month Open-Mindedness: Willingness to handle calls for clients from various industries, such as adult / alcohol industries. Why Join Us? Be part of a close-knit team where your contributions are valued Enjoy a positive and engaging work atmosphere Grow with a company that is expanding and offers stability Work in a convenient Fulham location At Canny Promo, we believe in creating a workplace where everyone feels valued and respected. If you have the experience and qualities we're looking for and want to be part of a team that loves what they do, we would love to hear from you. How to Apply: Reply to this advert with your CV and a cover letter with the subject line "Call Centre Agent Application." We look forward to welcoming you to our team! Canny Promo – Where your career can thrive!

This position presents a rewarding challenge for individuals equipped with a diverse skill set, including exceptional communication and interpersonal abilities, prompt problem-solving acumen, and a relentless attention to detail. If you are driven by efficiency, thrive in a fast-paced environment and can manage intricate scheduling logistics while fostering positive relationships, this opportunity is tailor-made for you. Job Responsibilities ● Coordinate repair appointments, allocating appropriate time slots based on technician availability, and customer requirements. ● Develop and maintain repair schedules, ensuring efficient utilization of technicians and meeting customer expectations. ● Continuously monitor and update schedules to accommodate urgent repairs or changes in priorities. ● Assign bookings to technicians based on their skills, expertise, and workload capacity. ● Optimize technician schedules to maximize productivity and minimize idle time. ● Ensure appropriate distribution of workloads among technicians, considering their skill levels and workload balance. ● Work with the parts advisor to monitor and manage inventory of parts and accessories required for repairs. ● Coordinate with the procurement team to replenish stock as needed, minimizing delays in repair due to parts unavailability. ● Communicate with customers to schedule repair appointments, provide updates on repair progress, and address any inquiries or concerns. ● Ensure clear and timely communication regarding repair timelines, cost estimates, and any additional services required. ● Provide exceptional customer service, ensuring a positive experience throughout the repair process. ● Continuously assess repair processes and workflows, identifying opportunities for improvement and efficiency gains. ● Collaborate with the management team to implement changes and streamline repair operations. ● Analyze data and metrics to measure performance and identify areas for optimization. ● Collect and analyze data related to repair operations, such as repair times, technician productivity, and customer satisfaction. ● Generate reports and insights to identify trends, measure key performance indicators, and provide recommendations for improvement. ● Maintain accurate records of repair activities, including repair tickets, customer information, and inventory usage. Qualifications and Skills: ● Proven experience in scheduling, planning, or operations management, preferably in a mobile repair or similar technical environment. ● Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. ● Excellent communication and interpersonal skills, with the ability to interact effectively with technicians, customers, and other stakeholders. ● Proficiency in using scheduling software, inventory management systems, and MS Office applications. ● Analytical mindset with the ability to analyze data, generate reports, and make data-driven recommendations. ● Attention to detail and accuracy in maintaining records and documentation. ● Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment.

Job advert Customer Service Representative Become a part of the UK's fastest growing lead generation group, where a rewarding career awaits you as a Customer Service Representative. Immerse yourself in a role that places client care at its heart. Your efforts will contribute to the ongoing expansion and advancement of our thriving business, fostering both our success and your professional journey. The benefits of being a Customer Service Representative with our client £26,000 to £29,000 basic salary, dependent on experience Up to £4125 in additional commission Fixed working hours: 09:00-17:00 (Monday to Friday) ** Additional Benefits of being a Customer Service Representative with our client** Career progression opportunities Company smart phone, for completing role-related tasks Industry-leading training 24/7 access to a confidential helpline, as part of our Employee Assistance Programme, supporting you with stress, anxiety, bereavement, legal information, and much more Eye care ** The responsibilities of a Customer Service Representative with our client** Booking appointments and conducting video surveys Answering questions about services offered by our client Collecting and returning deposits Lead evaluation Staff scheduling Classifying leads based upon value Entering new leads into database ** The skills and abilities you will require to be a Customer Service Representative with our client** Outstanding customer service Good telephone manner IT skills

Respectfully - PLEASE DO NOY APPLY IF YOU DO NOT MEET OUR REQUIREMENTS. We're looking for a well-rounded and experienced person to join our reservations team who is experienced in the following; quoting air fares selling flights issuing tickets You must be fully conversant with Amadeus and have SOLID knowledge of fares and rules. You will be highly sales driven, deliver top customer service, and play a key role within the team. The ideal candidate: Will speak Portuguese (Spanish will be considered) Proficiency in Amadeus Enthusiastic and motivated Will be target driven with an aim to over-deliver on your monthly targets Must have excellent sales skills, good telephone manner, and outstanding customer services skills Minimum 2 years’ Travel Agency/Tour Operator experience in a target based, sales role (involving selling flights) Full knowledge of fare types - Nett, ITX, and Published fares along with airline contract rules. The Role The role is a varied one, working as part of a small, but very busy team, undertaking a variety of tasks simultaneously, you will need to demonstrate first-class customer service and leadership , quick learning, passion, and ambition. Your focus will be: Making flight reservations and booking all travel requirements Managing amendments, cancellations, and schedule changes Creating quotes quickly, using airline, hotel, and transfer travel systems and direct hotel contracts for pricing

Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Business Support Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our Business. ** The prospective applicant needs to demonstrate the following:** · Mainly responsible in making business run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities. · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Ensuring that health and safety policies are up to date · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. ** Skills, experience, and qualification required for the role.** · Proven experience as a Business Support Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. ** Experience in the similar role for 3 years is desirable.** If you are a skilled Business Support Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.

Processing applications and data entry Collection and scrutiny of passports from the Application Centre Handover of Passports to the High commission and/or its Consulates. Handover of passports to Courier/Applicants Handover of passports to post office Handling of postal applications Scanning and uploading of documentation Tracking of passports Handling customer queries in person, by email and on the telephone Fee collection and cash handling Preparing reports for day to day transactions General administration duties The above list is not exhaustive, and other duties may be required from time to time in line with business requirements

- Immediate Start work from home - Mum/Dad with kids, school, college, university students over 18 years old - Servicing calls for large companies - Flexible hours - 18 years and over - Require a computer and fast broadband connection

- Work from your own home immediate start - 15 hours per week or more - Mum/Dad/Students over 18 years old Start to earn money today from your home Service calls for major companies