Are you a business? Hire customer service engineer candidates in United Kingdom
Company: PHL UK LTD Location: Ford Farm Estate, Ford Ln, Upton Grey, Basingstoke RG25 2RP, UK Salary: £28,750 - £35,000 Benefits: -20 holidays + Bank holidays -Pension Scheme -Sick pay -Opportunities for career growth -Free Car Parking Job Purpose Join the dynamic team at PHL UK LTD and step into a world where your expertise as a Road Service Forklift Engineer is not only valued but celebrated. As we continue our rapid expansion, we're proud to offer a vast array of diesel, gas, and electric forklifts, showcasing our commitment to innovation and meeting diverse customer needs. Our fleet boasts an impressive variety of large trucks, presenting you with endless opportunities to hone your skills and expand your knowledge in the forklift industry. Knowledge & Experience -Conduct routine service inspections and maintenance tasks on diesel, gas, and electric forklifts at customer sites. -Respond promptly to breakdown reports from customers, diagnose issues, and requisition necessary parts and labour for repairs via PDA. -Record all work performed, parts used, and time spent on equipment accurately using PDA. -Ensure comprehensive completion of job sheets, service sheets, and parts requisitions with appropriate authorization. -Maintain knowledge of Health & Safety legislation and adhere to customer site protocols. -Demonstrate understanding of LOLER regulations. Qualities & Competencies -Good general education in literacy & numeracy. -Forklift truck, plant, agricultural, or HGV engineer qualifications. -Minimum of 2 years' experience as an engineer. -Full UK driving license. -Strong verbal and written communication skills for effective customer interaction. -Proficiency in diagnosing faults and identifying necessary repairs on diesel, gas, and electric forklifts. -Ability to identify required parts and communicate effectively with the parts department. -Strong organizational and time management skills. -Commercial awareness and commitment to customer service. -Integrity and professionalism in all interactions. -Problem-solving ability and proactive initiative. -Comfortable working independently or as part of a team. At PHL UK LTD, we offer more than just a job; we provide a platform for continuous growth and learning. As a Road Service Forklift Engineer, you'll immerse yourself in hands-on experiences, tackling breakdowns with efficiency and precision while conducting routine service inspections and maintenance tasks directly at customer sites. Join our journey of excellence, where you'll be an integral part of a company dedicated to delivering top-notch service and exceeding expectations. Embrace the excitement of being on the forefront of innovation and ensuring our customers' operations run smoothly. Come be a part of the endless possibilities at PHL UK LTD today!
Job description: At Carlton Fire & Safety Services Limited we are a friendly business looking to expand and grow our team of engineers. We are a BAFE accredited company that prides itself on delivering a professional service. A successful applicant will:- 1. Need to have good customer service and communication skills. 2. Be able to work well either on their own or in a team. 3. Be able to overcome obstacles. 4. Have an understanding of Hand Tools, Working on Sites & Electrical works. 5. Need to have good attention to detail and take pride in their work. 6. Excellent time keeping. 7. A Full UK Driving License or plans to get one. 8. ECS or CSCS card (preferred). Full in-house training will be given. 40 hours a week. 20 days holidays plus Bank Holidays. The successful candidates will have the opportunity to join our experienced engineers and learn the Fire Alarm Trade. This represents a great opportunity to start a career in a progressive company and industry, whilst working with a focused but friendly team. The Office location is in Sidcup DA14, living within 5 miles from the office would be an advantage. Job Type: Full-time. Once experienced there is a potential for promotion. Salary: £16,000 to £20,000 per year depending on experience. 20 Days Holiday per annum (+Bank Holidays).
**Gas Engineer** Heppelthwaite the Red Van Plumbers are an expanding company and have a commercial gas engineer vacancy available. If you’re interested in joining our team then please do not hesitate to get in touch. We have commercial engineer jobs available including commercial gas and plumbing opportunities. Gas Engineer Details - Role: Gas Engineer - Area: Bucks/Berks/Surrey/London/Herts - Benefits include: Excellent career opportunities, Ongoing training, Full time employment, Good rates of pay, Holiday allowance, Company Van, Work phone, Tablet and Uniform. - Salary: £30,000.00- £60,000.00 per year. Based on experience and qualifications. Incentives and out of hours opportunities available too. - Working hours: Monday to Friday (8 hours per day) Commercial skills and experience an advantage but not essential. Principal Tasks and Duties - Undertake the servicing, repair and maintenance of commercial gas heating systems. - To service and repair commercial boilers as required and working in accordance with up to date Gas Safety regulations and manufacturer guidelines. - To undertake an assessment of repairs and to diagnose faults. Where necessary provide appropriate action ensuring the heating system is left in good working order and that the customer is left informed and satisfied. Where a fix is not possible on the same day, provide information to the customer service team that will enable a decision to be made on the best and most cost effective course of action to resolve the problem. - Highlight and manage risks. Ensuring risk assessment and safety plans are in place when appropriate. - To be able to undertake commercial plumbing and basic multi-trade tasks. - Ensure accurate and timely completion of work and advise the customer service team of any delays or early completion. - Liaise closely with and support the coordinators, supervisors and directors. Receive and follow instructions accordingly. - To be able to work out of hours from time to time. - Ensure brand compliance, maintaining a clean and tidy van and personal attire. - To be capable of using modern technology such as a tablet and smart phone.
At Frank Finn Plumbing, we are seeking a proactive full time Administrator to join our small established business based in Teddington. Job Overview The Office Administrator(s) are the first line customer support for all incoming communication with the main task of answering the telephones, checking the voicemails and checking the main mailboxes. They will ensure that customer calls/queries are dealt with in a timely manner, booking jobs, sourcing and ordering parts etc, and where necessary passing to colleagues for response. They are also the main contact for all site related jobs; managing the entire lifecycle, liaising with the building contractors from start to finish, creating quotes, converting to jobs, ordering parts, assigning engineers and issuing invoices. Weekly follow ups should also be carried out with customers regarding outstanding invoices and request reviews. Working collaboratively with the other Administrators, they will maintain the day to day side of the business, ensuring handovers are completed as appropriate each day. It is the responsibility of the entire Office Team to ensure all policies and procedures are adhered to, to ensure the smooth running of the office and in the interest of continuous development, make recommendations to the Managing Director where further improvements can be made. Responsibilities - Be the first line contact for all jobs via all communication channels, ensuring responses are processed in a timely manner - Manage the entire lifecycle of site jobs including creating/agreeing quotes, converting to jobs, following up/rescheduling appointments, raising invoices at the appropriate stages, ordering parts and tracking deliveries, raising extras as appropriate and once complete, issue all relevant paperwork such as gas safety certificate, boiler registration etc - Take the lead on all incoming calls, dealing with them as appropriate or passing them on to colleagues when necessary. Ensure follow up is taken in a timely manner to deliver the highest levels of customer service - Routinely check the voicemails, taking the necessary action and follow up - Review and action emails in the main mailbox. Follow up on the emails as per the procedure in place and once complete, mark as such and move into the corresponding folder. - Progress jobs, source and order parts, liaise with the customer and engineer, while ensuring appropriate return date when necessary - Maintain communication with the site supervisors - Maintain records in SimPro for progress, return visits, billing, providing detailed notes on customer calls/emails/concerns and contacts, especially if tenants are in the property - Ensure that customers are set up as recurring in SimPro following Vaillant service reminders - Manage engineer diaries, moving appointments around if requested and updating the engineers as necessary - Ensure purchase orders are raised, tracked, and receipted, using the accounts mailbox to track quotes, invoices and statements, which provide the necessary detail to keep records up to date and current - Ensure that all invoices are sent to the 'hub’ where appropriate, with job number and customer name. All engineer receipts or other invoices indicate what they are for and possible allocation - Provide office support and cover for colleagues when they are out of the office - Escalate queries/issues as appropriate - Carry out any other adhoc duties as required by the MD
We are currently seeking a skilled and certified Portable Fire Extinguisher Engineer to join our team. As a Portable Fire Extinguisher Engineer, you will be responsible for inspecting, maintaining, and servicing portable fire extinguishers to ensure they are in proper working condition and comply with safety regulations. Responsibilities: Conduct routine inspections and maintenance of portable fire extinguishers according to relevant standards and regulations (e.g., NFPA 10). Perform hydrostatic testing, refilling, and recharging of fire extinguishers as needed. Identify and troubleshoot issues with fire extinguishers, and perform repairs or replacements as necessary. Install new fire extinguishers and provide training to clients on proper usage and maintenance. Maintain accurate records of inspections, tests, and services performed using company software or documentation. Collaborate with the sales and customer service teams to provide technical support and recommendations to clients. Stay updated on industry standards, regulations, and best practices related to fire extinguisher servicing and maintenance. Participate in training and professional development opportunities to enhance technical skills and knowledge. Requirements: Certified Portable Fire Extinguisher Technician or equivalent certification. Previous experience in fire protection or a related field is preferred. Knowledge of portable fire extinguisher types, classifications, and maintenance procedures. Strong mechanical aptitude and troubleshooting skills. Excellent attention to detail and organizational skills. Ability to work independently and as part of a team. Effective communication and customer service skills. Valid driver's license and clean driving record. Ability to lift and carry heavy objects and work in various environments. Joining our team offers the opportunity to work in a specialized field and make a valuable contribution to fire safety. If you are a certified Portable Fire Extinguisher Engineer with a commitment to quality and compliance, we invite you to apply for this position. Please submit your resume and cover letter detailing your relevant experience and certifications. We look forward to hearing from you!
Diagnostic Technician: Specializes in identifying and troubleshooting mechanical and electrical issues in vehicles using diagnostic tools and equipment. Maintenance Technician: Performs routine maintenance tasks such as oil changes, filter replacements, tire rotations, and fluid checks to keep vehicles running smoothly. Repair Technician: Repairs and replaces faulty parts, such as brakes, engines, transmissions, and exhaust systems, using hand tools, power tools, and specialized equipment. Customer Service Advisor: Interacts with customers, assesses their vehicle issues, provides cost estimates, and communicates repair options and timelines. Shop Manager: Oversees the operation of the repair shop, including scheduling, ordering parts, managing inventory, and ensuring quality workmanship and customer satisfaction. Quality Control Inspector: Inspects completed repairs to ensure they meet safety standards and quality requirements before returning vehicles to customers.
Role: Sales Engineer/Account Manager – Drives and Motors Location: South East England Salary: Up to £45,000, car/allowance, generous bonus scheme and benefits Overview This rapidly growing business is now looking for a new Sales Engineer / Account Manager to cover the South East of England. They are to UKs largest independent supplier of drives and motors and supplier of the year for the last 3 years. If you are from the industry you will know who they are! They are now looking for a customer focused, loyal and driven person to join the team to look after the South East of England. Is this you? Have you been successful in your current role and have not felt appreciated? Are you looking to move to a business built on providing market-leading products and services with an outstanding reputation for customer service and an enviable client list? Do you think it is time to take your next step? My client is looking for someone that will be committed and want to stay for the long term. What’s on offer? An excellent basic salary, company vehicle, I-Phone, laptop, great holiday package, unlimited earning potential with bonus structure and a new career in a great working environment and the chance to join this growing team. All applicants will be considered, whether you are an excellent engineer looking to move into a career in sales, or a sales engineer with an excellent proven track record in an industry other than Drives and Motors, or a Drives and Motors expert with experience in sales and account management. Full product training will be given so if you are not from the industry but believe you have the skills and sales experience in a comparable role then we are happy to talk to you. A full and Valid Driving License is required. More about the firm This is a business that wants their people to succeed, starting with a comprehensive induction programme to ongoing training and support from there on, they are there to do everything to help you deliver. Their awards for service and innovation make them the partner of choice for their growing client base and are market leaders in their sector – and that is always a sign you are part of a winning team. Next Steps Please contact Jeremy Barwick, our retained recruitment consultant, if you would like to discuss the role further or simply apply and send your CV and any other information you think is relevant. We look forward to hearing from you.