Are you a business? Hire customer service manager candidates in United Kingdom
- Handling and resolving customer complaints in a professional and empathetic manner. - Processing customer requests (service tasks, consumable orders, installations) in the shortest and most efficient way. - Develops and implements policies and procedures to deal effectively with customer requirements and complaints. - co-ordinates and controls the work of those within customer services departments. - discusses customer responses with other managers with a view to improving the product or service provided. - plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!
The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.
Speciality Coffee Barista - Coffee Circus Crouch End. We are looking for an fun, experienced barista to join our team based in Crouch End. Candidate must have good knowledge of coffee, have latte art skills and must have great customer service skills. - Based in Crouch End - Approx 40 hours per week - Weekly Pay - Able to work alone and under pressure at times. - Can move up in the company as a Sueprvisor/Assistant Manager
Hot N Juicy Shrimp LDN is seeking a highly skilled and motivated individual to fill the position of Head Chef/ Kitchen Manager As a popular seafood restaurant specialising in delicious seafood boils, we are dedicated to providing exceptional culinary experiences to our customers. The Head Chef will play a crucial role in ensuring the smooth operation of our kitchen, maintaining high-quality standards, and leading a team of kitchen staff to deliver outstanding service. Responsibilities: Kitchen Operations Management: Oversee all aspects of kitchen operations, including food preparation, cooking, and plating to ensure efficient workflow and timely service. Food Safety and Hygiene: Maintain a clean and sanitary kitchen environment at all times, adhering to food safety regulations and implementing proper hygiene practices. Conduct regular inspections and ensure compliance with health and safety standards. Inventory Management: Manage inventory levels effectively, monitor stock levels, and place orders for ingredients and supplies as needed. Minimize waste and optimize usage to control food costs. Staff Training and Development: Train, mentor, and supervise kitchen staff, including chefs, cooks, and kitchen assistants. Provide ongoing coaching and feedback to improve performance and promote a positive work culture. Quality Control: Conduct regular quality checks on food items, ensuring consistency in taste, presentation, and portion sizes. Address any issues or discrepancies promptly to maintain customer satisfaction. Collaboration: Collaborate with other departments, such as purchasing, marketing, and management, to support overall business objectives and promote a cohesive team environment. Requirements: 1. Proven experience as a Kitchen Manager or Head Chef in a high-volume restaurant environment. 2. Strong culinary skills and a passion for food innovation and creativity. 3. In-depth knowledge of kitchen operations, food safety standards, and sanitation regulations. 4. Excellent leadership abilities with the ability to motivate and inspire a team. 5. Effective communication and interpersonal skills, with the ability to work collaboratively with staff at all levels. 6. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. 7. Proficiency in inventory management, budgeting, and cost control. 8. Flexibility to work evenings, weekends, and holidays as needed. 9. Food hygiene certificate and relevant culinary qualifications are preferred. 10. A positive attitude, a commitment to excellence, and a dedication to delivering exceptional customer service. Join our dynamic team at Hot N Juicy Shrimp LDN and be part of an exciting culinary journey! If you meet the above qualifications and are ready to take on the challenge of leading our kitchen to new heights, we'd love to hear from you. Apply now with your resume and cover letter outlining your relevant experience and why you're the ideal candidate for this role.
Corrochio's in Dalston is a proudly independent Mexican restaurant that prides itself on our high quality of food and service. We recently expanded and a brand new space is, and are now on the hunt for a professional host to join our family. We are after someone who is hard working, customer service orientated, and brings a positive social energy to the workplace every shift. As we continue to grow, endless opportunities to progress your career will open and we will do all we can do to support your development. Essential to this role is: - Customer-forward style of service with a passion for creating unforgettable customer experience. - Positive attitude. - Works well in a team and is a true team player (we are all very close and supportive of each other) - Weekend availability is essential - Reliability and punctuality Your responsibilities would be: - Provide great customer service to the standards we set for team and the venue - Manage daily reservations and seat customers in a timely and professional manner. - Learn the menu and drink offerings, so we can give the customer experience we strive for everyday - Perform opening duties to the standard set by the business owners and management team - Ensure the venue is clean and presentable to the public - Attend training sessions provided by the business
For a new Opening Pasta and Pizza Bar, We are looking for someone CONFIDENT, HARDWORKING and FUN - who has a great passion to deliver the BEST customer experience and LOVES good food. Responsibilities: - Prepare pasta dishes and pizza according to recipes or as directed by head chef. - Assist in the development of new pasta and pizza recipes. - Ensure that all food meets quality standards and is presented attractively. - Maintain cleanliness and organization in the kitchen area. - Assist with inventory management and ordering supplies. - Collaborate with other kitchen staff to ensure smooth operations. Requirements: The job roles involve: Serving / preparing customers food ( good knife skills would be beneficial) , ensuring Food Safety and general cleanliness, Delivering excellent customer service, Helping to build a strong regular customer base, Restocking and looking after displays etc. Applicants must be: energetic, bubbly and passionate people with previous experience in customer service. You should be a motivated team player with a good ‘willing to learn’ attitude. You will need to be ‘on the ball’ and have a good level of spoken English. Drop us your CV and a brief statement of what makes you a superstar, we are very much looking forward to welcoming you to the Labakery family.
We are looking for dynamic, buzzing and friendly people to join our growing team at the Empire casino. Within this role you will be vital in supporting our food & beverage team, assisting the management, and overall ensuring our customers receive the best service we have to offer. We offer employee benefits; below is a taster of what we offer: • Service charge • Growth opportunities • Extensive employee HUB offering discounts • Regular training and development • Refer a friend incentive • 50% off food and drinks in all our UK venues WHAT YOU WILL BE GREAT AT: • Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures. • Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times. • To provide, and ensure staff provide, outstanding customer service and guest relations at all times. • To rectify any customer complaints or deal with any guest queries that may arise whilst on shift. • To assist the management team in completing team appraisals, service reviews and training. • Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc. DESIRED SKILLS: • A good level of verbal English • Understanding of basic food hygiene • Attention to detail • Positive and upbeat attitude • A high level of personal integrity • A strong work ethic with a passion for exceeding expectations • Show respect and appreciation to all • Encourage and contribute toward a culture that supports everyone to be the best that they can be Please Note: You must be aged 18 or over and have the right to work in the UK.
Wanted courier with motorbike in London. Immediate start - weekly pay - self - employed. Hello There! We are currently looking for self employed couriers for a start-up on the delivery market with their own scooter. We are looking for: • Reliability and trustworthy • Punctuality, time management • Strong communication skills • Good customer service skills • Clean driving record • Ability to move and deliver the items to the recipient • Strict adherence to safety rules, driving laws, scheduled routes and other guidelines • Strong organisational skills Requirements to Drive: Meet the minimum age of 21 to drive. A valid UK driver's licence What you'll need: • Your own motorbike/scooter • Smartphone: iPhone 4s and above OR Android • Right to work in the UK. In exchange we offer a competitive salary (hourly paid £12 to £16 per hour) and the possibility to grow within the company.
We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own. In this role, you will be working in a team environment within the community speaking face to face with Council & Housing Association tenants to identify damage to their home, such as damp and leaks. You will advise potential clients about the claim process and arrange an appointment for a surveyor to assess the severity of disrepair. You will also have the opportunity for career progression up to a managerial position (no previous experience needed to start the manager’s training). Transferrable skills that you will gain from this role: Impeccable Customer Service skills Presentation Skills Problem Solving skills Relationship Building and professional representation of any client Insights on new product details Coach and train new people What the ideal candidate is: Good English speaking and writing skills are essential to communicate effectively with customers Vibrant and energetic personality Good work ethic Positive attitude with the ability to work within a team Enthusiastic individual Ambitious person Benefits: Excellent performance bonus scheme Excellent commission scheme Flexible work schedule (Monday to Friday) Career progression opportunities Working Hours: Monday to Friday 10am until 5pm Job Types: Full-time or Part time, Flexible 4 to 5 days a week Salary: £14 an hour. (Bonus Initiative) This is a new and exciting opportunity to develop within the industry and to be a part of our fast paced and dynamic firm. We look forward to hearing from you!
Respectfully - PLEASE DO NOY APPLY IF YOU DO NOT MEET OUR REQUIREMENTS. We're looking for a well-rounded and experienced person to join our reservations team who is experienced in the following; quoting air fares selling flights issuing tickets You must be fully conversant with Amadeus and have SOLID knowledge of fares and rules. You will be highly sales driven, deliver top customer service, and play a key role within the team. The ideal candidate: Will speak Portuguese (Spanish will be considered) Proficiency in Amadeus Enthusiastic and motivated Will be target driven with an aim to over-deliver on your monthly targets Must have excellent sales skills, good telephone manner, and outstanding customer services skills Minimum 2 years’ Travel Agency/Tour Operator experience in a target based, sales role (involving selling flights) Full knowledge of fare types - Nett, ITX, and Published fares along with airline contract rules. The Role The role is a varied one, working as part of a small, but very busy team, undertaking a variety of tasks simultaneously, you will need to demonstrate first-class customer service and leadership , quick learning, passion, and ambition. Your focus will be: Making flight reservations and booking all travel requirements Managing amendments, cancellations, and schedule changes Creating quotes quickly, using airline, hotel, and transfer travel systems and direct hotel contracts for pricing
Oita, Japanese Restaurant in Wood Green is recruiting experienced and professional Restaurant Assistant Manager to assists in coordinating all Front of House operations. At least 2 years of experience. Full time position 48 hours a week including all Fridays, Saturdays and Sundays. Skills required: - Currently working at Restaurant Management level for a minimum of 2 years - experienced in a fast-paced and high-volume restaurant - Have a good understanding of business operations - great customer service - excellent communication skills - problem solving - clean and organised - hard working and humble Rewards: - 28 holidays - 2 days off - 30% Discount on food when dining with friends or family - Meals on Duty - Job training and excellent internal growth opportunities - Flexible Schedules - 30% Discount at Green Rooms Hotel
RESTAURANT MANAGER Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We would like you to be fun, pay attention to detail and solve problems with a smile! We are seeking an experienced and dedicated Restaurant Manager to lead our restaurant operations. The ideal candidate will be responsible for overseeing all aspects of the restaurant, ensuring exceptional customer service, efficient staff management, financial performance, and compliance with health and safety regulations. The Restaurant Manager will play a crucial role in the restaurant's success by creating a positive dining experience for our guests and maintaining the highest standards of quality and service. Key Responsibilities: · Recruit, train, and supervise restaurant staff. · Create and manage work schedules, shift assignments, and performance evaluations. · Ensure exceptional customer service and address customer complaints or concerns. · Monitor customer feedback and make improvements based on it. · Control costs, including food and labour costs, to maximize profitability. · Oversee inventory management, including ordering and stocking supplies. · Monitor food quality and maintain inventory levels. · Ensure that the restaurant complies with health and safety regulations. · Supervise daily operations, including kitchen and dining areas. · Maintain cleanliness and hygiene standards. · Monitor supplier performance and evaluate product quality. · Ensure the restaurant has the necessary licenses and permits. · Foster a positive work environment and motivate staff. · Resolve internal disputes and promote teamwork. Your benefits: · A generous 50% discount at any Urban Greens location. · Enjoy a complimentary meal during your shift. · Uniforms will be provided. · You'll have the benefit of 28 days of annual leave. · Choose between full-time or part-time positions, all with the security of permanent contracts. · Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. · Competitive salary. · Mainly Monday- Friday. · Quarterly bonus scheme · Great working hours: 08:00-16:00
One of our client is currently seeking an experienced Bartender to join their team and deliver exceptional service to our guests. As a Bartender, you will be responsible for crafting delicious cocktails, providing attentive customer service, and maintaining a clean and organized bar area. If you have a passion for mixology and a knack for creating memorable experiences, we invite you to apply for this exciting opportunity. Responsibilities: - Prepare and serve a variety of cocktails, mocktails, and other beverages according to established recipes and customer preferences. - Engage with guests to provide recommendations, answer questions, and ensure a personalized and enjoyable experience at the bar. - Maintain cleanliness and organization in the bar area, including stocking supplies, cleaning glassware, and sanitizing surfaces, to uphold health and safety standards. - Monitor inventory levels and restock bar supplies as needed, placing orders with suppliers and managing stock rotation to minimize waste and ensure adequate supply levels. - Adhere to responsible alcohol service practices, including verifying age and refusing service to intoxicated guests, to promote a safe and enjoyable environment for all patrons. Requirements: - Proven experience as a Bartender or similar role in a hospitality setting, with a strong foundation in mixology and beverage preparation. - Extensive knowledge of classic and contemporary cocktails, as well as beer, wine, and spirits, to create a diverse and appealing drink menu. - Excellent customer service and communication skills, with the ability to engage with guests in a friendly and professional manner and anticipate their needs. - Strong multitasking and organizational abilities, with the capacity to work efficiently in a fast-paced environment and prioritize tasks as needed. - Flexibility to work evenings, weekends, and holidays as needed, to accommodate the needs of the business and ensure adequate staffing coverage during peak hours. Benefits: - Competitive salary commensurate with experience and skills. - Opportunities for career advancement and professional development within our hospitality team. - Employee discounts on food and beverages. - A positive and collaborative work environment with opportunities for creativity and innovation. - Health and wellness benefits, including insurance coverage and access to employee assistance programs.
We are looking for individuals with experience in the hospitality sector, who work well in a team, have an adaptable approach, and is familiar with food safety practices. The successful applicant will help increase popularity, boost customer engagement and help turn our cafe into a favourite local spot. This unique role will combine the day-to-day operations in the coffee shop with supporting vulnerable young adults (our candidates) to thrive and learn in this sector, including gaining excellent customer service skills. Pump & Grind’s menu focuses on excellent tea and coffee and a small selection of healthy foods made on the premises with high quality ingredients. Our menu is currently under review to ensure it can be delivered by our candidates. The role includes supervision of very simple cooking (soups, mainly). Shift Leader responsibilities include working with the Manager to order supplies such as coffee, milk and snacks, as needed, recording daily expenses and revenues and. Leaders should be able to demonstrate experience in coffee shop, familiarity with the barista role, and be available to work during opening hours.
One of our client is currently seeking an experienced Bartender to join their team and deliver exceptional service to our guests. As a Bartender, you will be responsible for crafting delicious cocktails, providing attentive customer service, and maintaining a clean and organized bar area. If you have a passion for mixology and a knack for creating memorable experiences, we invite you to apply for this exciting opportunity. Responsibilities: - Prepare and serve a variety of cocktails, mocktails, and other beverages according to established recipes and customer preferences. - Engage with guests to provide recommendations, answer questions, and ensure a personalized and enjoyable experience at the bar. - Maintain cleanliness and organization in the bar area, including stocking supplies, cleaning glassware, and sanitizing surfaces, to uphold health and safety standards. - Monitor inventory levels and restock bar supplies as needed, placing orders with suppliers and managing stock rotation to minimize waste and ensure adequate supply levels. - Adhere to responsible alcohol service practices, including verifying age and refusing service to intoxicated guests, to promote a safe and enjoyable environment for all patrons. Requirements: - Proven experience as a Bartender or similar role in a hospitality setting, with a strong foundation in mixology and beverage preparation. - Extensive knowledge of classic and contemporary cocktails, as well as beer, wine, and spirits, to create a diverse and appealing drink menu. - Excellent customer service and communication skills, with the ability to engage with guests in a friendly and professional manner and anticipate their needs. - Strong multitasking and organizational abilities, with the capacity to work efficiently in a fast-paced environment and prioritize tasks as needed. - Flexibility to work evenings, weekends, and holidays as needed, to accommodate the needs of the business and ensure adequate staffing coverage during peak hours. Benefits: - Competitive salary commensurate with experience and skills. - UK visa sponsorship - Opportunities for career advancement and professional development within our hospitality team. - Employee discounts on food and beverages. - A positive and collaborative work environment with opportunities for creativity and innovation. - Health and wellness benefits, including insurance coverage and access to employee assistance programs.
Looking for an Assistant Manager. We have a great team already, and great atmosphere to work. Looking for someone with strong leadership and communication skills, a hands on team player, with excellent customer service at the floor.
Looking for a Restaurant Manager. We have a great team already, and great atmosphere to work. Looking for someone with strong leadership and communication skills, a hands on team player, with excellent customer service at the floor.
5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for an Assistant Reception Manager to join our Reception Team. The additional benefits are: - 33 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The responsibilities of the role of Assistant Reception Manager are: - Ensuring the smooth and efficient running of the reception area at all times. - Supervising the team and ensuring the highest standard of customer service is upheld at all times. - To uphold the rules of the club while engaging with members in a friendly, professional manner. The Experience & Qualifications required of the Assistant Reception Manager are: - Significant experience in a similar position is essential - Experience of working in a luxury boutique hotel, restaurant or private member’s club. - Ability to demonstrate and instill exceptional customer service standards The working hours: Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday. The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am. The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.
About us Maison Gigi is a French family bakery that serves pâtisserie, artisan coffee, breakfast and lunch. Freshly baked every day in-house. Maison Gigi brings tarts and regional sweet and savoury specialities from France. It’s an open-kitchen concept and this family-run business also offer events catering. Summary of the role: We are looking for an experienced Assistant Manager with a passion for great food and service to join our team. As a Shop Assistant Manager you will support the General Manager in the training and development of the team, adhering to health and safety procedures and financials of the site. You will deliver excellent customer service, adopt a 'can do' attitude and have an excellent eye for detail. You will have experience managing a team and keeping your team motivated & happy whilst working in a fast-paced environment. - Engaging customers and exceeding their needs. - Basic cooking/food preparation. - Ensuring health & safety and food safety standards are met. - Opening and closing procedures - Sales and end of day reporting - Stock ordering and management To assist in the smooth and efficient running of day to day operations, including the management of preparation, hygiene and production teams.
We're on the lookout for a dynamic and enthusiastic individual to join our team as an Assistant Manager, infusing a genuine passion for hospitality to elevate our pub experience. 🚀 As a key player in our establishment, you'll lead with charisma, training and motivating our team to create a warm and welcoming atmosphere for both staff and patrons alike. 🤝 If you revel in fostering a positive environment and take pride in delivering exceptional customer service, we invite you to apply and thrive in a role that seamlessly blends leadership with a love for the pub industry. 🌟 Cheers to a rewarding career! 🍻
We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic chef to join our Team Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. We are looking for the right person to join the team , You're there to help, and make sure everything is working smoothly. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality product yet simple in a busy environment. What we are looking for: - To be passionate about great food, quality ingredients and hospitality - Promote good working relationships throughout the team - Ensure the efficient and smooth running of the kitchen - Produce and present food in conjunction with the kitchen team, keeping abreast of current trends - Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times - Take responsibility for the management and supervision of the health and safety. In return: You can look forward to working with a dedicated team You will receive a competitive salary and 28 days holiday Free staff meals You will be working in a central location
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! Ready to discover more? Get in touch with us. We would love to hear from you. One more thing… By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. As part of our team you can have: - Salary - £ 13.69 / hour - Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies) - Talent gym access - Stylish and functional uniform provided - Delicious complimentary meals on duty prepared by our creative chefs - Discounted hotel rates all over the world in Accor Hotels - Grow your skills and learn more through our Apprenticeship - Continuously learn and develop yourself with our Accor Academy - Support your wellbeing in your professional and personal lives - Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries - Participate actively in initiatives to build a more inclusive and sustainable world - And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C) - If you feel you are the right candidate for the role as our Night Auditor, please click ‘apply’ now! We’d love to hear from you! As our next Night Receptionist, you… - Are the ‘face of IBIS Shoreditch’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. - Be responsible for the reception desk and processing of night audit and nightly reports - Assist security with monitoring building security - Aid in the operations for the day team to ensure exceptional service is provided around the clock - Work the unique night shifts at our hotel from 11pm to 7am You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. What we are looking for: - A self-starter with the ability to work unsupervised - Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions - A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on - Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong Information on the processing of personal data – When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.