Customer service supervisor jobs in United Kingdom

Job Introduction You’re a person who’s good with people and you’ve got ambitions for your career. Here’s an opportunity not to miss. This is a job where with every passing day you get to learn and grow as a leader, And if you impress, the role’s the perfect stepping stone to a General Manager position in our expanding UK business. We’ll task you with directing and supervising the team in the fast-paced setting of a Pizza Hut Delivery operation. The biggest part of the role is motivating the team to turn the orders around, keep the customers happy and maximise those all important profits. The Ideal Candidate Here’s what we’re looking for Proven experience within a fast paced customer service setting. Experience of coaching, supporting or supervising team members/peers. Excellent IT, communication, planning, organising and time management skills. High standards and pride in your work. Eligibility to live and work in the UK. About The Company Life Unboxed at Pizza Hut Life Unboxed is our promise to our people. At Pizza Hut Delivery you can make friends, have fun and become your best. You can look forward to world class training and a culture that celebrates achievements. There’s also plenty of potential to progress your career – the next step is General Manager and then there’s further to climb if you’re ambitious.

We are looking for a fun, dedicated and enthusiastic team player to be part of our team at famous London pub The Eagle. We are looking for someone who is passionate about giving excellent customer service and wants to be part of a great team for a long term commitment. Excellent training and real chance of career progression for the right candidate. We are always looking to promote from within. Immediate start. Experience in a supervisory capacity within the service industry is essential for this position Job Type: Full-time Salary: £12.62 per hour plus service charge

We are looking for dynamic, buzzing and friendly people to join our growing team at the Empire casino. Within this role you will be vital in supporting our food & beverage team, assisting the management, and overall ensuring our customers receive the best service we have to offer. We offer employee benefits; below is a taster of what we offer: • Service charge • Growth opportunities • Extensive employee HUB offering discounts • Regular training and development • Refer a friend incentive • 50% off food and drinks in all our UK venues WHAT YOU WILL BE GREAT AT: • Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures. • Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times. • To provide, and ensure staff provide, outstanding customer service and guest relations at all times. • To rectify any customer complaints or deal with any guest queries that may arise whilst on shift. • To assist the management team in completing team appraisals, service reviews and training. • Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc. DESIRED SKILLS: • A good level of verbal English • Understanding of basic food hygiene • Attention to detail • Positive and upbeat attitude • A high level of personal integrity • A strong work ethic with a passion for exceeding expectations • Show respect and appreciation to all • Encourage and contribute toward a culture that supports everyone to be the best that they can be Please Note: You must be aged 18 or over and have the right to work in the UK.

Looking for a Restaurant Manager. We have a great team already, and great atmosphere to work. Looking for someone with strong leadership and communication skills, a hands on team player, with excellent customer service at the floor.

Holding Manager- London We're currently seeking a Holding Manager for our stores in London. Whether you're an experienced Assistant Manager or a Junior Store Manager, you could be the ideal candidate for this position. Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever growing company who has now expanded worldwide! If you enjoy interacting with people, and have a passion for amazing Italian food, then we would love to hear from you! What you will be doing: Greeting customers into the store as if they are family Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere Lead by example by setting standards within your store Motivate your team to value the quality of our products by upselling to achieve store targets Ensure store compliance with health and safety regulations Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer Create business strategies to attract new customers, expand store traffic, and enhance profitability Responsible for the recruitment and development of the team Train and induct new members of the team Being a keyholder of the store, making the daily operations run smooth Monitor inventory levels and order new items Being the point of call for employee relation queries and issues for your store Undertake store administration duties such as managing store budgets, updating financial records and monitoring all controllable costs including payroll What we’re looking for: Outgoing - love speaking to people Friendly - to greet our hungry customers Smiley and bubbly - give a warm welcome Proactive and energetic - there’s always something to do! Share our values - be proud to be part of our team Team player - pitch in on all jobs, at all levels Organised - making sure the store is running smoothly Show initiative - completing tasks without prompting Problem-solving - creating solutions before they become issues Approachable - for our customers, and your team Lead by example - be an asset to your team and other stores too Resilient - react and embed change Good communicator - manage and engage with all team members What you will get: £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! Seasonal social events Regular competition incentives Pension scheme Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more! Employee Assistance Programme - our 24/7 counselling support provider

Job Opportunity: Assistant Manager at Clean Kitchen – Battersea Are you passionate about the fast-paced world of quick service restaurants? Do you thrive in a dynamic environment where no two days are the same? We're seeking a dedicated and energetic Assistant Manager to join our team! Position: Assistant Manager Company: Clean Kitchen Location: London - Battersea Power Station Job Type: Full-time Responsibilities: - Assist in overseeing daily operations to ensure efficient and smooth functioning of the restaurant. - Supervise and train staff members to maintain high standards of customer service. - Help in inventory management, ordering supplies, and controlling costs. - Ensure compliance with health and safety regulations at all times. - Handle customer inquiries, concerns, and complaints in a professional manner. - Collaborate with the management team to develop strategies for business growth and improvement. Requirements: - Previous experience in the hospitality industry in a managerial role. - Strong leadership skills with the ability to motivate and inspire team members. - Excellent communication and interpersonal skills. - Proven problem-solving abilities and decision-making skills. - Flexible schedule, including evenings, weekends, and holidays. - Food safety certification is a plus. Perks: - Competitive salary of up to 35k per year and benefits package. - Opportunities for career advancement and professional development. - Fun and fast-paced work environment with a supportive team. - Free delicious food on shift! If you're ready to take the next step in your career and be part of an exciting team, apply now! We can't wait to meet you!

The Cheese Barge is looking for an experienced restaurant Supervisor to join the Front of House team at our Paddington restaurant. We’re dedicated to celebrating the best in British Cheese, working with suppliers from all around the country to create our signature grilled cheese sandwiches and other classic cheese-focused dishes – all seasonal, and made with the best quality produce. We're busy year-round, so you’ll need energy and a positive attitude to succeed in our small, but passionate and determined team. We’re an extremely passionate, creative and determined team, with an eye for detail and a strong focus on the customer experience. If you’re passionate about hospitality, understand what fantastic customer service is all about, and love cheese as much as we do, we want to hear from you. We’re looking for an experienced and reliable FOH Supervisor, who has a natural talent for hospitality and a desire to pursue a career in this industry. You'll be supporting our General and Assistant Managers to run the restaurant, leading the FOH team during service, and ensuring customer service is delivered to the highest standard. You'll be responsible for opening and closing the restaurant, including cashing up and key holding, handling reservation enquiries, and making sure your team are fully clued up on dishes, specials and drinks. Full training is provided, along with a range of benefits, and professional development opportunities are available within the company for those who show initiative. If this sounds like you, please get in touch. Key Responsibilities: Lead shifts at your respective The Cheese Barge site, supervising the day-to-day running of the restaurant. Open and close the restaurant, including key holding and cashing up. Deliver the company steps of service to the highest standard, creating positive experiences for our guests and colleagues. Continuously improve product knowledge and understanding of our company ethos, conveying this to our guests where possible and ensuring the team is fully trained on our dishes and drinks. Promote a positive perception of the company at all times, both internally and externally. Benefits: 28 days holiday per year Quarterly Bonus Monthly British cheese box Producer visits Free staff meals & trader discounts 50% off meals on your days off Full training & tastings, including Academy of Cheese qualifications Regular staff socials Requirements: 1 year+ FOH Supervisor experience Responsible, reliable and organised Ability to and experience in leading a team Basic wine knowledge, good general food and beverage knowledge (British cheese knowledge a bonus but not essential) Superior customer service skills Thrives in a busy, fast-paced working environment Keen to learn whilst working, with a passion for good produce Hard working, with a pro-active attitude, and uses their own initiative.

Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We would like you to be fun, pay attention to detail and solve problems with a smile! We are seeking an experienced and dedicated Assistant Manager to lead our restaurant operations. The ideal candidate will be responsible for overseeing all aspects of the restaurant, ensuring exceptional customer service, efficient staff management, financial performance, and compliance with health and safety regulations. The Assistant Manager will play a crucial role in the restaurant's success by creating a positive dining experience for our guests and maintaining the highest standards of quality and service. ** ** Key Responsibilities**:** · Recruit, train, and supervise restaurant staff. · Create and manage work schedules, shift assignments, and performance evaluations. · Ensure exceptional customer service and address customer complaints or concerns. · Monitor customer feedback and make improvements based on it. · Control costs, including food and labour costs, to maximize profitability. · Oversee inventory management, including ordering and stocking supplies. · Monitor food quality and maintain inventory levels. · Ensure that the restaurant complies with health and safety regulations. · Supervise daily operations, including kitchen and dining areas. · Maintain cleanliness and hygiene standards. · Monitor supplier performance and evaluate product quality. · Ensure the restaurant has the necessary licenses and permits. · Foster a positive work environment and motivate staff. · Resolve internal disputes and promote teamwork. Your benefits: · A generous 50% discount at any Urban Greens location. · Enjoy a complimentary meal during your shift. · Uniforms will be provided. · You'll have the benefit of 28 days of annual leave. · Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. · Competitive salary.

We're on the lookout for a dynamic and enthusiastic individual to join our team as an Assistant Manager, infusing a genuine passion for hospitality to elevate our pub experience. 🚀 As a key player in our establishment, you'll lead with charisma, training and motivating our team to create a warm and welcoming atmosphere for both staff and patrons alike. 🤝 If you revel in fostering a positive environment and take pride in delivering exceptional customer service, we invite you to apply and thrive in a role that seamlessly blends leadership with a love for the pub industry. 🌟 Cheers to a rewarding career! 🍻

Hiring confident, approachable and enthusiastic supervisor to work at our Bromley location selling artisanal sweet delights. (Immediate Start) We value someone who is honest, willing to learn, communicates well, and is effective within a team, and on their own. The role requires a person who is keen to take on responsibility. *Training will be provided* There is a real chance for career growth, as La Vo Patisserie is an emerging young company with a great product portfolio, new locations, and big ambitions. Required: Atleast 1 years / customer service / hospitality / or retail experience. Demonstrable knowledge is a bonus. Salary dependent on experience. *Even if you don't meet the required experience, but are interested in a career food retail / patisserie. Please send CV as there may be other entry level roles. Thank you and we look forward to your applications. Hiring manager Holly Meintjes

We are excited to announce that our restaurant in Chelsea is re-opening shortly after a wonderful refurbishment. We've been looking for a Assistant Manager like you with branded experience to join the team. As a member of the management team you are proud to serve great food and drink in beautiful surroundings! You will show a natural borne confidence and a flair for customer service and after some great training you will be able to maximise your leadership potential with ease even on the busiest of days. Perks of joining the Comptoir community: Competitive salary & bonus scheme with opportunities to develop Full time role available offering flexible working patterns Individual online training plans and career development in our Academy Dining discounts to share with your friends and family throughout the UK Free meal with every shift Withdraw salary as you earn using Wage stream. Save for your retirement with our Workplace Pension 24/7 Employee Assistance Programme via Hospitality Action Refer a Friend, performance awards and other cash incentives

Exciting opportunities at the good life eatery!!! Benefits include: - competitive wage - free meal on shift - full training given - 28 days holiday (Incl. Bank holidays) - career opportunities - opportunities for personal development - opportunity to join a fun and hard working team We are looking for full time supervisor to join our team ASAP Are you passionate about good food, great coffee and excellent customer service? Are you looking to gain experience and develop your skills in a good company? Opportunities are huge! We are Good Life Eatery, more than just an eatery! We strive to encourage everyone to eat better, healthier and happier with our yummy healthy offering. We’re not 'diet', we’re not boring and we definitely won't put anything on the menu unless it looks and tastes like the real deal!

Job Title: Supervisor Location: London, W1B 5PJ You will be based in Shoryu Carnaby st- in the iconic Kingly Court, a three-storey alfresco dining destination in the heart of London's West End. We have a fast paced lunch and dinner service with a lot of busy shoppers, families, tourists as well as regular customers - So we are looking for someone brimming with energy and lots of personality! Division/Department: Front of House Salary: £12.10, PLUS Service charge and tips!!! Working hours: As we are a restaurant, we are open Mondays- Sundays. Shifts are scheduled on a rota basis between the hours of 10:00am- 1am(Subject to change). Reporting To: General Manager Job Purpose: We are looking for a fun and hard-working Supervisor to lead a team of waiters in a busy environment and ensure our guests receive a great experience. We are looking for someone with: 6 months - 1 year Supervisory experience or higher in the fast pace hospitality industry Full accountability for front of house operations Ability to work under pressure in a busy environment Passion for delivering excellent customer service skills Strong business awareness Knowledge of Japanese food, culture, language or experience in working in Japanese restaurant is highly beneficial Impeccable attention to detail to all aspects of the business Excellent communication with staff of all levels Friendly and approachable personality Team leading and leadership skills In depth understanding about Food Safety standards Ability to multi-task with "hands on" approach to work A trial shift is required before any employment is considered.

We are seeking a passionate and dynamic Supervisor who is not just a wine lover but a natural host capable of making every guest's evening unforgettable. This role is perfect for someone who thrives in a fast-paced, intimate environment and is eager to take learn about wines and assist the manager in curating the weekly changing wine selection, to ensure it remains both refined and refreshing. Responsibilities: - Show passion for wine and eager to learn about our weekly changing wine selection - Provide leadership and guidance to the team, ensuring smooth operations - Supervise and train staff members on food safety protocols and culinary techniques - Monitor inventory levels and place orders as needed - Oversee food preparation and ensure adherence to recipes and quality standards - Maintain cleanliness and organization of the kitchen and dining areas - Collaborate with management to develop and implement strategies for improving efficiency and profitability - Assist with bartending duties as needed Experience: - Previous experience in a supervisory role within the hospitality or restaurant industry - Strong knowledge of food safety regulations and culinary techniques - Excellent leadership skills with the ability to motivate and manage a team - Proven track record of providing exceptional customer service - Ability to work in a fast-paced environment while maintaining attention to detail

About Us Exhibit is an independent venue in the heart of Balham, we have been hosting late night parties, brunches and private events, for over two decades… and we are just getting started! We are a multi-space venue serving up quality cocktails, wholesome food and unforgettable experiences. Spanning 3 floors, we have a stunning sun-trapped garden and terrace, gorgeous mezzanine and balconies, cinema and karaoke suite, boutique private hire rooms and of course… a giant dance floor! People are at the core of our business, from our guests to our team members. We believe that everyone is unique with both our service and training styles reflecting this. No day at Exhibit is ever the same… …but one thing we can guarantee is that, it’s going to be A DAMN GOOD TIME! ** About You** We are looking for an experienced and proactive Assistant Manager with late night experience to join our busy team. To perform this role, you will be responsible for focusing on the late night operations and running of the events under supervision from the GM, but in time owning the show, being that natural leader, ensuring excellent customer service maintaining high standards. You will understand that safety is paramount, exceeding our guest expectations is crucial and you can think on your feet, react and above all, bring the party. Big personalities to the front! Everything is teachable as long as you bring the energy ** Responsibilities:** Owning the party vibe Taking the night to the next level Managing our team to ensure smooth operations and excellent customer vibes Training new staff members and providing ongoing training and support to existing staff Working with the team in running the weekly events Handling customer complaints and resolving any issues that arise promptly and professionally Managing the door and work alongside security and senior management, fully understanding the licensing laws and the company policy Maintain venue and floor company standards ** Requirements:** - Minimum 1 years’ experience in a similar role, preferably in a busy bar or late-night event space environment - Excellent communication and interpersonal skills - Strong leadership and problem-solving skills - Ability to work well under pressure and manage multiple tasks simultaneously Knowledge of health and safety regulations and best practices Ability to work flexible hours, including weekends and holidays Understanding and knowledge of licensing laws Personal Licence Holder and experience working alongside security team are preferred If you have a passion for hospitality, enjoy working in a fast-paced but highly enjoyable environment, and have a proven track record of managing a team effectively, we would love to hear from you. We ask you to deliver 2 big nights a week, with one weekend off a month. The best work life balance in the industry, great food, discounts at our sister venues, 50% off drinks and above all a big step in your career

Mamma Dough is a family-friendly Sourdough Pizza restaurant chain with locations throughout South London. Our restaurants specialize in serving authentic, Neapolitan-style sourdough pizza made with fresh, locally sourced ingredients. We pride ourselves on using traditional techniques to create the perfect sourdough and combining them with unique and innovative toppings to create special and delicious pizzas. Our restaurants are warm and welcoming, and we strive to create a relaxed and comfortable atmosphere for our customers. We offer a casual dining experience, great for families and groups of friends, and we take great care to ensure that our customers leave feeling satisfied and happy. Mamma Dough is a company committed to sustainability and environmental protection. We work closely with local farmers and suppliers to source the freshest ingredients possible, reducing our environmental impact and supporting our local community. We are a growing company that values hard work, creativity, and innovation. We believe that our employees are our greatest asset, and we offer a supportive and collaborative work environment where everyone has the opportunity to grow and develop their skills. If you're looking for a fun, challenging, and rewarding work environment, we welcome you to join the Mamma Dough family! Mamma Dough restaurants are seeking a highly skilled and motivated Duty Manager to join our team in London. Responsibilities: - Ensure that the venue is opened and closed down with great attention to detail - Hold keys for the venue to open and close the building - Ensure both kitchen and front of house teams are following company specs - Assist the General Manager in maintaining stock levels by ordering what is needed to deliver full menu - Assist the General Manager in controlling costs, management of team and upkeep of government food/H&S guidelines - Ensure your working environment is set up optimally for yourself and your team - Be organised and work with the other team members and management team to complete duties - Assist the General Manager with keeping a high level of Health & Safety and Food Safety standards at work - Help to create an inclusive and fun team within a dynamic environment - Deliver fun but professional service ensure guest satisfaction is of the upmost importance - Assist with handling deliveries with Deliveroo and collections - Requirements: - Previous experience as a key holder is desirable - Strong interpersonal skills and a positive attitude. - Ability to manage teams effectively - Ability to multitask and thrive in a fast-paced environment. - A keen eye for detail and a passion for providing exceptional customer service. - Flexibility to work evenings, weekends, and holidays as needed. Benefits - 28 days holiday - 50% meals any time for you and four friends at any one of our Mamma Doughs - Job progression - Great work-life balance - Company parties - FREE pizza on shift - If you have the leadership skills, creativity, and ambition to take on this exciting position and work with the best, then please submit your CV and cover letter to us today.

An exciting opportunity to be part of our fabulous Hache Family! We are delighted to be looking for a Supervisor to join our Team. Haché was established in 2004 as a family run and friendly local burger restaurant. It has gone on to become an expanding and award-winning group of restaurants. Our concept is a relaxed and enjoyable environment, serving delicious and innovative burgers with responsibly sourced, quality ingredients. We are looking for a dedicated, professional Supervisor with a true passion for delivering exceptional customer service and leading and developing our wonderfully diverse teams. If you consider that this could be you, please apply to find out more. What can you expect from us? Exceptional team spirit and family atmosphere Full holiday benefits and performance incentives Full training and support *Share of service charge + daily cash tips *Staff meals * Generous discounts for all our restaurants across London *Flexibility and work life balance. If you have passion for the Industry please send us your Cv and we will get in touch.

About Us Exhibit is an independent venue in the heart of Balham, we have been hosting late night parties, brunches and private events, for over two decades… and we are just getting started! We are a multi-space venue serving up quality cocktails, wholesome food and unforgettable experiences. Spanning 3 floors, we have a stunning sun-trapped garden and terrace, gorgeous mezzanine and balconies, cinema and karaoke suite, boutique private hire rooms and of course… a giant dance floor! People are at the core of our business, from our guests to our team members. We believe that everyone is unique with both our service and training styles reflecting this. No day at Exhibit is ever the same… …but one thing we can guarantee is that, it’s going to be A DAMN GOOD TIME! *** About You*** We are looking for an experienced and proactive Late Night Manager to join our busy team. To perform this role, you will be responsible for managing the late night operations and running of the events, ensuring excellent customer service maintaining high standards. *** Responsibilities:*** Supervising and managing the team to ensure smooth operations and excellent customer service Training new staff members and providing ongoing training and support to existing staff Working with the team in running the weekly events Handling customer complaints and resolving any issues that arise promptly and professionally Ensuring that all health and safety regulations are followed and maintaining a clean and organised workspace Ensuring that labour costs are managed effectively Managing the door and work alongside security and senior management, fully understanding the licensing laws and the company policy Maintain venue and floor company standards *** Requirements:*** Minimum 2 years’ experience in a similar role, preferably in a busy bar or late-night event space environment Excellent communication and interpersonal skills Strong leadership and problem-solving skills Ability to work well under pressure and manage multiple tasks simultaneously Knowledge of health and safety regulations and best practices Ability to work flexible hours, including weekends and holidays Understanding and knowledge of licensing laws Personal Licence Holder and experience working alongside security team are preferred If you have a passion for hospitality, enjoy working in a fast-paced environment, and have a proven track record of managing a team effectively, we would love to hear from you. London, England, United Kingdom Management 1 hour ago Your job is looking good, but let's make it great! Add more details like a job description, language requirements, and more to get better matches.

Cobella Salon and Spa in the heart of Kensington is looking for a passionate candidate who would like to be in charge of a team of creative hairdressers and manage a busy salon for an award winning family run business. Summary of the Role As a Salon Manager you will work closely with every member of your team of stylists, receptionists and assistants to ensure the day to day running of the salon is professional, on brand and meets our salon standards. You will be responsible for ensuring our salon offers a top service to all of our loyal customers.We are also seeking for someone who will be passionate about growing and developing their team. At Cobella we thrive on customer experience, having been in the industry for over 30 years we believe in education and will equip you with all the tools and training you require to develop your skills and career. Required skills - Previous management experience (within the hairdressing industry preferable) - Exceptional organisational skills - Ability to lead a team - Customer service skills - Ability to delegate and motivate your team. Job Description: - Front of house duties - Hold regular meetings with the team (receptionists, assistants and stylist) to ensure the overall business goals and objectives, (targets and standards) are met. - Managing the day to day running of the salon, ensuring a high level of professionalism is maintained at all times. - Motivating and giving your team the tools to increase regular client visits as well as grow their clientele, achieve their monthly targets (retails and service sales) - Manage the salons overall targets, (expenditure, costs and profit) through stock monitoring and efficiency as well as working closely with the marketing manager of promotional campaigns etc. - Attend regular meetings with other departments within head office (finance and marketing to ensure you are fully supported within your role What we can offer you: - Training - Competitive salary from £30K. - Part of a fun, laid back environment with a fantastic team with amazing individuals. - Complimentary hair and beauty services. - Career progression and full support to opportunities into various career paths Job Type: Full-time Experience: Management: 1 year (Required)

The Crown - Bow We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish, food focused pub. As the successful Assistant Manager, you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality, and we can offer ongoing development to support you as you grow and succeed with us. What We Offer Our Assistant Managers: Access to our Career Pathway and training and development courses Up to £33000 per annum including service charge 28 days holiday per year Flexible working hours / 40-45h per week including weekends and bank holidays 20% discount in all Young’s pubs and hotels Share Save Scheme Company Pension Scheme The Crown - Bow A gorgeous pub opposite the gates to Victoria Park, just a short stroll from London Fields. You are spoilt for choice at The Crown with the pub spanning over two floors and a beautiful terrace overlooking Victoria Park. The Chefs offer a tasty selection of British seasonal, homemade dishes available from brunch to Sunday lunch. There’s so much choice at the bar from real ales, craft beers and spirits to a vast wine list. A great local where that personal touch in service makes us stand out from the rest.

Supervisor Part time / Full time Mile End / Bethnal Green / Hackney Wick The Crown is a cool and popular local pub in the heart of the East End, overlooking the beautiful Victoria Park. Recently refurbished, our stunning spaces are set over two floors. Weekends are buzzing with revellers joining for a quick pint, Sunday roast lunches, wedding receptions, birthday parties and other events. We offer a wonderful selection of fine wines, craft beers and cocktails paired perfectly with fresh seasonal British food. Join our small but fabulous team who love what they do and be part of our family. What We Offer Our Supervisors: Access to our Career Pathway, Apprenticeships and training and development courses Free Meals Weekly pay 28 days holiday per year 20% discount in all Young’s pubs and hotels Share Save Scheme Company Pension Scheme What we look for in a Supervisor: As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.

An opportunity has arisen for a full-time Reception Supervisor who is head and shoulders above the rest! We need someone who understands the importance of 5* customer service, professionalism, organisation and management but who is also naturally warm, friendly and a people person. You will work closely with both the Management team and the Reception team and will act as a trainer and mentor for the Reception staff so that they uniformly offer the best experience possible for our members. Above all, you will lead by example and will exemplify what a superstar Receptionist is. As Reception Supervisor, you will have a wide variety of duties that you will be expected to engage in. The role is interesting and varied and whilst there can of course be down time, on the whole it is fast paced. Amongst the usual day to day running's of reception, it will be your responsibility to create and maintain efficient Rota’s ensuring that the reception is covered at all times, keep on top of merchandising and ordering, staff training, Reception recruitment, to ensure that staff are following correct procedures at all times, to create and implement new procedures when deemed necessary, to answer member enquiries and to deal with complaints in a calm, conciliatory manner. On occasion you may be required to deputise for Duty Managers and you will support Senior Managers in opening and closing procedures of the club. Your shift pattern will include both early, late and middle shifts and will involve you working one weekend in three. You will also be responsible for safely evacuating the reception area in the event of a fire or emergency and also for training the Reception team to be able to do so in your absence. Who are we looking for? The ideal candidate must have had previous experience in a similar high end establishment and ideally within the hospitality and leisure industry. You should ideally have a minimum of 2 years of experience of leading a small team and should have excellent communication skills along with customer service levels that are second to none. An excellent telephone manner, the ability to take and pass on accurate messages and an eye for detail is a must, as is being computer literate and having the ability to multi-task in a fast paced environment. You must take pride in your appearance and be happy to conform to our uniform requirements and must also ensure that the rest of the team do the same. Having your own transport or being very local would be a big plus. Above all, we are looking for someone who enjoys their work and who has an infectious, positive, can-do attitude! Work remotely: No Job Types: Full-time, Permanent Pay: £25,000.00 per year Benefits: Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Schedule: 8 hour shift Monday to Friday Weekend availability Supplemental pay types: Yearly bonus Ability to commute/relocate: London N10 2QE: reliably commute or plan to relocate before starting work (preferred) Experience: Management: 2 years (required) Work Location: In person

Work.Life is a flex workspace provider for businesses who care about people. We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better. Your role We are looking for a talented and passionate Manager who is eager to take the reins of one of our Central London spaces. You're a people-person, organised, insanely efficient; and someone who loves to build relationships and be at the heart of a thriving community. Your role is to be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly. You're an essential part of our mission to make people's work-lives happier. We trust our managers to run their spaces like their own business, which means operating the building excellently every day, driving sales and keeping the business profitable. If this is something you can handle; we want to hear from you. Your day to day Sales & revenue · Be responsible for driving income in your space to achieve your budgets. · You’ll own inbound membership enquiries for your space, as well as driving pro-active sales opportunities · Build to 100% building occupancy by conducting great tours and effectively selling the space. · Maintain occupancy by exceeding the expectations of your members, and by conducting effective contract renewals. · Maximise revenue opportunities eg. meeting rooms & event hire, printing, customisation extras & short-term usage. · Manage contracts and invoices relating to new and existing members. Space operations · Onboard new members effectively, getting them off to a great start. · Manage the overheads in your space to achieve your budgets. · Ensure the building runs smoothly and our facilities and amenities are kept to a great standard. · Work directly with management on any issues to ensure the highest level of member experience and satisfaction. · Update and complete membership records as appropriate to ensure information is accurate and current. Create a collaborative community – internally & externally · Build meaningful connections for our members through events, personal introductions, and networking. · Check in regularly with members to understand their pain points, what’s working, and how we can continue to improve. · Develop Work.Life’s presence with the wider local community: you're an ambassador for everything we believe in! · Oversee events from weekly, space-wide events to unique events that you design and put on for your community. · Update and complete membership records as appropriate to ensure information is accurate and current. Sustainability We're a proud BCorp! You'll support our sustainability goals here by: · Upskilling in sustainability through onboarding & other training & joining Team power-hours & our online channels · Supporting our annual & quarterly goals both as an individual in your role, and through the work of your team · Using your charity hours ('Giving Back Days') to support a charity of your choice up to 4 days per year · Supporting in delivering or participating in our fundraising, awareness and partnership activations & events How you'll be measured in this role - Your KPIs · Management of your P&L vs budget · NPS (Net Promoter Score) vs. company target of 62 · Space Audit Score vs. company target of 90% · Mystery Shopping Score vs. Target of 90% About you · You’ll have sales experience; and a successful track record of prospecting, developing, and closing clients. · You’ll have demonstrated customer service experience – proven ability to add value to your customers. · You’ll understand business operations, and ideally have experience operating a business unit or department. · You’ll have an entrepreneurial spirit and be excited to run your own business. We'd also love it if · You have previous experience managing a small team. · You are used to commercial responsibilities, having owned a P&L. · You can demonstrate successful (small-scale) project management experience. Our Values We’re positive You lift the mood in the room – celebrating success often & tackling problems & opportunities with positivity We’re personal You’re driven to get to know people and their challenges, tailoring your ideas and solutions to give a personal approach We’re inclusive You actively seek out ideas & opinions different to your own and incorporate them into your plans We don’t stop at good You’re always seeking opportunities to improve and sharing ideas to make Work.Life an even better place to work We’re team 1st You’ll support other teams & spaces, taking an interest in their work & giving feedback generously day-to-day to help others improve. Why you’ll love Work.Life Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier. · A supportive & friendly team of hard-working people · 33 days holiday per year incl. Bank Holidays (plus an additional day per year of service) · £75/month towards your mental & physical wellbeing · Team joy budget to be spent together with the team · Unlimited coaching sessions per month through More Happi - our coaching partner · Optional therapy available via Self Space - our mental health partner · 4 paid charity days per year · Quarterly team socials · Discounts with brilliant local businesses · Company Pension Scheme · Cycle to Work & Dash E-Bike Schemes · Salary-Sacrifice Nursery Benefits & Generous Parental Leave

We are seeking a dedicated and dynamic Center Manager to oversee all operations. The ideal candidate will be responsible for managing the day-to-day activities of the center, ensuring smooth operations, and providing excellent customer service. Do you have a background in running residential Language or Activity centres (preferably EFL’s) or holiday camps/parks or hotels that deal with the groups market? The role: As Centre Manager you will have responsibility for : Staff management , Student Welfare , Health and Safety and Administration. The Centre Manager is responsible for the overall student experience and administration of the English language programmes for both Adults and Junior Students. Not only does the centre offer Language programmes is offers seasonal activity programmes, summer centre, school group travel and school Integration programmes. The Centre Manager will be responsible for managing a team of people ( of up to 10) and the overall running of the day-to-day activities of the centre, from planning and preparation prior to group arrival to programme delivery and customer service evaluation. The right person: Strong Leader Quick Decision Maker Multi-tasker Experience in a similar role managing large teams and budgets in a multi-faceted leisure, educational, sports or hospitality business such as a General Manager, Centre Manager or Area Manager. If you have experience working in a business catering for young people such as English as a Foreign Language residential centre, outward bounds centre, activity centre, youth hostel, holiday park, educational centre this will be a huge plus! Understanding safeguarding and experience with working with young people is a must. There is potentially accomodation included to live on site if required (to be disucssed at interview stage)