Are you a business? Hire it helpdesk candidates in United Kingdom
Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. At a one-off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.
Job title: IT technician Salary: 39,000 Job type: Permanent - 35 hours per week / Monday to Friday (9am to 5pm). Maintain safety at work by following safety standard of codes and legal regulations. To configure, repair, install, replace, service and analyse various different electronic systems and equipment to ensure optimal performance. To perform routine inspections, calibration and preventive maintenance on electronic devices and equipment to ensure optimal performance and longevity and provide technical support on site or remotely as required. To be able to handle troubleshooting issues by way of phone call or webchat. To provide tailor made plan to match the customer specification requirement for network installations. To prepare and provide installation drawing to the customer and updating documentation until approval is provided. Conduct thorough testing and quality checks on repaired devices to ensure functionality and adherence to quality standards.
Responsibilities: · Assist customers with inquiries related to computers, peripheral devices, and software products. · Provide guidance on product selection based on customer needs and preferences. · Troubleshoot and resolve customer issues regarding hardware and software functionalities. · Install, configure, and update software applications on customer devices. · Perform hardware installations, upgrades, and repairs as necessary. · Conduct diagnostics to identify and resolve technical problems efficiently. · Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units. · Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations. · Monitor system performance and address any issues to minimize downtime. · Maintain accurate records of inventory levels for computers, peripherals, and software products. · Coordinate with vendors for product procurement and replenishment. · Conduct periodic audits to reconcile physical inventory with database records. · Document troubleshooting procedures, solutions, and best practices for future reference. · Create user manuals and instructional guides for customers on product usage and maintenance. · Provide training sessions to retail staff on new products, features, and troubleshooting techniques. · Educate customers on the use and care of their purchased devices and software. · Ensure compliance with data protection regulations and security protocols. · Implement security measures to safeguard customer data and sensitive information. · Stay updated on industry trends, technological advancements, and security threats. ** Requirements & Skills:** · High school diploma or equivalent bachelor’s degree in information technology, Computer Science, or related field preferred. · Proven experience in technical support, preferably in a retail environment. · Proficiency in troubleshooting hardware and software issues. · Must have good knowledge of GDPR. · Strong communication and interpersonal skills. · Ability to multitask and work efficiently in a fast-paced environment. · Knowledge of computer systems, networking, and software applications. Familiarity with inventory management systems and retail operations.
Responsibilities: · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), routers, switches, firewalls, servers and software applications according to customer requirements. · Provide technical assistance to customers and colleagues regarding computer hardware, software, and peripheral devices. · Troubleshoot and resolve technical issues efficiently to minimize downtime and ensure customer satisfaction. · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), and software applications according to customer requirements. · Ensure all installations adhere to industry standards and best practices. · Perform routine maintenance tasks, including system updates, software patches, and hardware upgrades, to optimize system performance and security. · Conduct regular inspections and preventive maintenance to identify and address potential issues before they escalate. · Stay up-to-date with the latest trends, technologies, and products in the IT industry, particularly those related to computers, peripheral units, and software. · Assist customers in selecting the right products and solutions to meet their specific requirements. · Provide guidance on product features, compatibility, and functionality to ensure customers make informed purchasing decisions. · Collaborate with sales staff to promote IT products and services, answer technical queries, and address customer concerns effectively. · Monitor inventory levels of IT products and accessories, and assist with stock replenishment, merchandising, and organization within the retail store. · Maintain accurate records of customer interactions, service requests, and product inventory using appropriate software tools and systems. · Generate reports on sales performance, service activities, and inventory status as required by management. · Adhere to company policies, procedures, and guidelines related to IT security, data protection, and customer privacy. · Implement measures to safeguard sensitive information and prevent unauthorized access or data breaches. · Collaborate with colleagues across various departments, including sales, customer service, and technical support, to deliver a seamless and cohesive customer experience. Communicate effectively with team members to share knowledge, coordinate tasks, and address any issues or challenges that arise. Requirements & Skills: · High school diploma or equivalent; bachelor’s degree in computer science or related field preferred. · Proven experience in IT support, technical troubleshooting, and customer service, preferably in a retail environment. · Proficiency in computer hardware, software installation, and troubleshooting techniques. · Strong communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner. · Have knowledge of ISO 90001 and ISO 27001. · Must have good knowledge of GDPR. · Excellent interpersonal skills and a customer-focused mindset. · Detail-oriented with the ability to multitask and prioritize tasks effectively. · Familiarity with inventory management systems and retail operations is desirable. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are a plus.
IT Support Team Leader- Harrogate, North Yorkshire Skills: Office365, Windows 2016/2019 Server, LANs/WANs/VPN/VLANs . AWS, Infrastructure support, Active Directory, TCP/IP networks, IT Support, Network Support, Helpdesk, Team Leadership Location : Harrogate , North Yorkshire (Hybrid work - 2-3days in the office per week) Salary : £37,000 - £42,000 + Full Benefits Package Details :Well established Harrogate based company are immediately seeking an IT Support Team Leader to join their small IT Team to provide in-house thirdline technical support to their endusers; as well as team leadership. The role is very hands-on of which 80% of the role is predominately thirdline support of their IT infrastructure, networks, and cybersecurity; and the remainder is leading and supervising the small team, as well as involvement and leading your own projects. Technically, candidates must ideally possess good skills in Office365 administration, Active Directory, Windows 2016/2019 Server, network administration (LANs / WANs / VPNs / TCP/IP / Firewalls, cabling, patching etc), and basic cybersecurity skills ideally utilising Sophos and Sonicwall.There is no expectation that you possess all these skills, but a good complement of them would be appreciated. The skills that you do not possess can be an opportunity to learn these new technologies. This is a new role within the team, and will operate as the IT Manager's right-hand. As such, there is a degree of flexibility around the role remit which can be discussed at interview.Strong leadership/supervisory experience is essential as well as good general all round IT Skills. Due to the variety of issues that you may face daily, the ability to be adaptable, logical, and methodical in your approach are critical. Academically, you must possess ANY relevant IT / Computing / Computer Science qualification (BSc degree, diploma, certification - eg COMPTIA, Cisco, Microsoft, VMware etc). If you are up for a challenge, with a company that's going places, please APPLY NOW! This role is commutable from Harrogate, Leeds, Bradford, York, Knaresborough, Ripon, Wetherby, Otley, Skipton, Wakefield, North Yorkshire, West Yorkshire *Potential candidates must be fully eligible to work in the UK without the need for visa sponsorship (either now or in the future)* IT Mob Limited are acting as an Agency in relation to this vacancy, and are an Equal Opportunities Employer.