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Supervisor Our Supervisors deliver friendly, efficient customer service and create a warm and welcoming atmosphere to all our customers. As a Supervisor at Beds and Bars you will have the opportunity to supervise, train and motivate others, with the key aim of retaining and attracting new customers. Essential requirements You must: Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based. All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your units’ country. Have an up to date/active bank account in your own name. Be able to converse Fluently in English. Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit. Providing a Brilliant Experience for our Customers Always deliver excellent customer service. Deal with customer issues in a professional and helpful manner. Keep up to date with current promotions and new products and inform staff. Make customers aware of offers in our units. Maintaining Controls and Standards Serve and present beverages, quickly and efficiently, meeting our standards and specs. Assist in the opening and closing of the unit. Assist in keeping the unit clean and safe. Always adhere to all company policies and procedures and licensing laws. Maintain accurate stock control, including ordering, delivery checks, line checks and wastage. Leading and Developing People Maintain personal knowledge by completing in-house training and attending course. Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist. Achieving Targets and Growing Profits Assist in achieving all financial targets set for the unit. Building a Sustainable and Innovative Business Be involved and contribute at team meetings. Carry out instructions given by the management team and head office. Person Specification Customer focus Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite, if receiving customer feedback. Be helpful and go out of your way to help our customers. Drive Be confident and self-motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties. Personal integrity Be honest and reliable. Be trustworthy and respectful. Be immaculately dressed. Maintain excellent timekeeping and attendance. Be always professional. Teamwork Always be a good team player. Build and maintain good relationships with all team members. Work together with the team to ensure that the pub is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels. Developing self and others Be motivated to learn and develop self. Seek feedback and invest time in personal development. Supervise, train, and develop others. Support, encourage and motivate others. Coach, guide and give feedback to others. Managing change Welcome and embrace change, with a positive attitude. Understand the need for change. Look for opportunity to improve areas of the pub and business. Gaining commitment Communicate clearly to colleagues and customers. Gain commitment of others by using own knowledge. Act as a role model. Perks & Benefits Section: Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you. Our industry-leading benefits include; 50% off Food and Drink in all of our bars 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world) Industry-recognised training Regular incentives and trips away Employee of the Month, Quarter and Year awards with cash rewards Free mental health support, counselling and care Award-winning company development schemes We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!
We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfillment. Your role To deliver friendly, knowledgeable, and efficient customer service and product delivery to provide an epic experience for our customers. Company Perks 50% off stays at our accommodation 50% off all food 50% off all drinks Ski trips 2 Sailing trips per year Flying lessons Bespoke Training Program E-Learning Program Partnered with License Trade Charity up to £1000 cash rewards for finding new employees. Recognition schemes £100 for employee of the Month £250 for employee of the Quarter £2000 for employee of the Year Extensive Training and Development X2 Sailing trips per year. Equal tips for all staff (housekeeper, cleaner, chef, bartender) Wicked incentives run centrally (last prize was a £1000 for staff party) Essential requirements You must: Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based. All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country. Have a up to date/active bank account in your own name. Be able to converse in English. Have a fixed place of residence and live within a reasonable travelling distance of the unit. Main responsibilities Providing a brilliant experience for our customers Deliver excellent customer service, always. Serve and present beverages, quickly and efficiently, meeting our standards and specs. Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times. Keep up to date with all new products, specials, promotions and events offered in the unit, so as to offer the customer a brilliant experience Contribute towards creating an epic party atmosphere during any time of the day. Make customers aware of offers on our great food and drink range. Check back regularly during food service to ensure customer satisfaction. Learn the skill sets of up-selling and practice them on every sale you make. Provide fast, friendly, and charismatic table service. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety. Maintaining Controls and Standards Conduct daily standard audits at the beginning of shift, and continue throughout and reporting any issues to line manager. Always adhere to all company policies and procedures. Always adhere to local licencing laws regarding responsible and correct service of alcohol Maintain excellent knowledge of all company and site-specific Health and Safety procedures. Assist in keeping the reception area clean and tidy, at all times. Conduct regular security checks throughout the day and report any security issues to line manager Provide reports, as required, for housekeepers and management. Always adhere to all company policies and procedures. Maintain excellent knowledge of all company and site-specific Health and Safety procedures. Administer all reservations, cancellations, and no-shows, in line with company policy. Keep up to date with current promotions and bed pricing across the beds and bars group, to provide information to guests, on request, while maximising bed sales opportunities Contributing ideas to help develop an innovate business. Be involved and contribute at team meetings. Carry out instructions given by the management team and head office. Development Maintain personal knowledge by completing in-house training within the given timelines. Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist.
Head Chef wanted for Modern independent local The Regent in Balham. OTE £46.5K THE HUNT IS ON for The Regent’s new Head Chef to join our fantastic team at our modern neighbourhood local pub and lead in the delivery of our fresh, seasonal, delicious food offering in Balham. Do you believe in fresh produce? Cooked to order? Do you have a passion for producing flavoursome pub food? Eager to train and develop your team? Keen to input into our seasonal menu? We’d love to hear from you. Come and be part of an excellent working environment where the focus is on constantly developing yourself (mentoring from our Exec Chef is readily available) and helping to create seasonal menu items from the best ingredients (no additives or preservatives in our kitchens!). About Our Head Chef Role Our Head Chef will lead in the delivery of Livelyhood’s delicious food offering in one of our most well loved pubs in South London. The right Head Chef will: · Enjoy leading & developing their back of house team · Have previous Head Chef/Senior Sous Chef experience in a busy kitchen · Manage daily food ordering, production, and service, maintaining high standards. · Cook great, tasty food so that people keep coming back for more. · Comply with our food standards and guidelines. · Comply with Health & Safety policies & procedures · Manage supplier ordering and maintain correct stock levels · Thrive on the chance to show their creativity, creating specials & inputting into our menus What we are offering A competitive salary up to £42K based on your experience + tronc + Bonus Additional tronc/service payments – in region of a further £4.5k making OTE up to £46.5k Additional Head Chef bonus plan - £1.5k per quarter/additional £9k a year bonus scheme Excellent, supportive working environment with 45 hours working weeks our norm Milestone rewards and recognition scheme - starts when you celebrate 6 months with us and keeps going! 40% food and drink discount for you and 3 guests valid in all sites from day 1 We offer hospitality apprenticeships to support your development if you're keen Access to 35% of your earnt pay on demand giving your financial flexibility Wellbeing focused employer– with Livelyhood Mental Health First Aiders & employee assistance support available ** About The Regent Balham** The Regent Balham is part of Livelyhood pub group, an established, South London based owner, creator, and operator of inviting and independent neighbourhood pubs. We currently have 6 sites. It is a pretty handsome and friendly local serving darn tasty fresh, seasonal pub food with a beer selection to take care of every palate, classic cocktails and wines to wet your whistle. Due to a sustainable partnership with the local school it also enjoys a large outdoor garden. And if you're looking for a great sports offer, or somewhere to bring your dog, The Regent's got you covered. The Regent just keeps growing and is an established Balham neighbourhood favourite About Livelyhood You’ll find us in Crystal Palace (The Faber Fox), Balham (The Regent), Wimbledon (The Old Frizzle), Clapham South (The Perky Nel), Bromley South (The Artful Duke) & Elephant and Castle (The Rosy Hue). We are also planning to open more sites in South London, so this is a brilliant chance for the right people to join us and be a key part of our growth. Who are you? If you're already liking the sound of us, you're already our kind of person. Throw in your passion for consistent, flavoursome, fresh food, clear communication skills, good organisational skills, high kitchen standards, strong work ethic and your in-depth knowledge of H & S and HACCP and you'll have us at hello! Previous Experience in a Head Chef position preferred but if you have fresh food experience in a £10k+ food sales venue and you're ready to make the step up into the Head Chef role, we certainly want to hear from you. Our Head Chef will lead in the delivery of Livelyhood’s fresh food offering that has our five Lively Ways (values) of Authentic, Daring, People, Lively and Sustainable at its very heart. We will be considering applications as they arrive, so please don't delay in submitting your application All applicants will require a UK bank account and proof of their eligibility to work in the UK.