Front Office Agent (seasonal) - Kimpton Aysla Mallorca

Ventas y Marketing

11 mayo 2024166 vistas

What’s the Job?
As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Reports to the Front Office Manager.

Your day-to-day:
  • Be the warm welcome that kicks off a memorable guest experience!
  • Support the Front Office Supervisors in all required tasks.
  • Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.


What we need from you:
  • Bachelor’s degree in hospitality or related field.
  • 2+ years’ experience working in Front Office department.
  • Must be fluent in local language and English, German will be highly valuable.
  • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.


What to expect from us:
  • Competitive salary.
  • Discounted international room rates.
  • Employee recognition programmes.
  • Training programmes and access to IHG’s training tool.
  • Meals whilst on duty.
  • Uniform and laundry service.
  • Experiencia
    Se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa

pin icon37 Avinguda del Golf, 07180, Calviá

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Agente ComercialCalviá

Hotel • 51-250 empleados

En JOB TODAY desde abril, 2022

Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation.

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David Cortiñas AtanesActivo hace 2 horas

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