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Here at the Britannia - Smok'd we are committed to maintaining high standards and delivering a memorable experience to all our guests. We seek a dedicated and motivated Assistant Manager to join our young and fun team. Job Description: As an Assistant Manager at Britannia - Smok'd, you will play a crucial role in supporting the General Manager in the restaurant's daily operations. You will ensure exceptional service standards, manage staff, and oversee financial operations. This is a fantastic opportunity for someone with strong leadership skills and a passion for the hospitality industry. Key Responsibilities: Assist in managing daily pub operations to ensure smooth and efficient service. Supervise and train staff, fostering a positive and productive work environment. Handle customer inquiries, complaints, and feedback professionally. Oversee financial procedures, including cash handling, inventory management, and sales reporting. Ensure compliance with health and safety regulations. Support the General Manager in achieving sales and profitability targets. Be a role model for the staff members. Requirements: Proven experience in a supervisory or managerial role within the hospitality industry. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve conflicts effectively. Knowledge of financial procedures and basic accounting principles. Flexibility to work various shifts, including evenings, weekends, and holidays. What We Offer: Competitive hourly wage of £13 plus service charge. Full-time position with opportunities for career growth and development. A supportive and dynamic work environment. Employee discounts and other benefits. If you are passionate about delivering exceptional service and looking for a rewarding career in the hospitality industry, we would love to hear from you!
Supervisor Our Supervisors deliver friendly, efficient customer service and create a warm and welcoming atmosphere to all our customers. As a Supervisor at Beds and Bars you will have the opportunity to supervise, train and motivate others, with the key aim of retaining and attracting new customers. Essential requirements You must: Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based. All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your units’ country. Have an up to date/active bank account in your own name. Be able to converse Fluently in English. Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit. Providing a Brilliant Experience for our Customers Always deliver excellent customer service. Deal with customer issues in a professional and helpful manner. Keep up to date with current promotions and new products and inform staff. Make customers aware of offers in our units. Maintaining Controls and Standards Serve and present beverages, quickly and efficiently, meeting our standards and specs. Assist in the opening and closing of the unit. Assist in keeping the unit clean and safe. Always adhere to all company policies and procedures and licensing laws. Maintain accurate stock control, including ordering, delivery checks, line checks and wastage. Leading and Developing People Maintain personal knowledge by completing in-house training and attending course. Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist. Achieving Targets and Growing Profits Assist in achieving all financial targets set for the unit. Building a Sustainable and Innovative Business Be involved and contribute at team meetings. Carry out instructions given by the management team and head office. Person Specification Customer focus Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite, if receiving customer feedback. Be helpful and go out of your way to help our customers. Drive Be confident and self-motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties. Personal integrity Be honest and reliable. Be trustworthy and respectful. Be immaculately dressed. Maintain excellent timekeeping and attendance. Be always professional. Teamwork Always be a good team player. Build and maintain good relationships with all team members. Work together with the team to ensure that the pub is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels. Developing self and others Be motivated to learn and develop self. Seek feedback and invest time in personal development. Supervise, train, and develop others. Support, encourage and motivate others. Coach, guide and give feedback to others. Managing change Welcome and embrace change, with a positive attitude. Understand the need for change. Look for opportunity to improve areas of the pub and business. Gaining commitment Communicate clearly to colleagues and customers. Gain commitment of others by using own knowledge. Act as a role model. Perks & Benefits Section: Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you. Our industry-leading benefits include; 50% off Food and Drink in all of our bars 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world) Industry-recognised training Regular incentives and trips away Employee of the Month, Quarter and Year awards with cash rewards Free mental health support, counselling and care Award-winning company development schemes We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!
We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfillment. Your role To deliver friendly, knowledgeable, and efficient customer service and product delivery to provide an epic experience for our customers. Company Perks 50% off stays at our accommodation 50% off all food 50% off all drinks Ski trips 2 Sailing trips per year Flying lessons Bespoke Training Program E-Learning Program Partnered with License Trade Charity up to £1000 cash rewards for finding new employees. Recognition schemes £100 for employee of the Month £250 for employee of the Quarter £2000 for employee of the Year Extensive Training and Development X2 Sailing trips per year. Equal tips for all staff (housekeeper, cleaner, chef, bartender) Wicked incentives run centrally (last prize was a £1000 for staff party) Essential requirements You must: Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based. All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country. Have a up to date/active bank account in your own name. Be able to converse in English. Have a fixed place of residence and live within a reasonable travelling distance of the unit. Main responsibilities Providing a brilliant experience for our customers Deliver excellent customer service, always. Serve and present beverages, quickly and efficiently, meeting our standards and specs. Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times. Keep up to date with all new products, specials, promotions and events offered in the unit, so as to offer the customer a brilliant experience Contribute towards creating an epic party atmosphere during any time of the day. Make customers aware of offers on our great food and drink range. Check back regularly during food service to ensure customer satisfaction. Learn the skill sets of up-selling and practice them on every sale you make. Provide fast, friendly, and charismatic table service. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety. Maintaining Controls and Standards Conduct daily standard audits at the beginning of shift, and continue throughout and reporting any issues to line manager. Always adhere to all company policies and procedures. Always adhere to local licencing laws regarding responsible and correct service of alcohol Maintain excellent knowledge of all company and site-specific Health and Safety procedures. Assist in keeping the reception area clean and tidy, at all times. Conduct regular security checks throughout the day and report any security issues to line manager Provide reports, as required, for housekeepers and management. Always adhere to all company policies and procedures. Maintain excellent knowledge of all company and site-specific Health and Safety procedures. Administer all reservations, cancellations, and no-shows, in line with company policy. Keep up to date with current promotions and bed pricing across the beds and bars group, to provide information to guests, on request, while maximising bed sales opportunities Contributing ideas to help develop an innovate business. Be involved and contribute at team meetings. Carry out instructions given by the management team and head office. Development Maintain personal knowledge by completing in-house training within the given timelines. Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist.
1833 is seeking an outstanding head of bar to join our growing restaurant, cocktail bar and sunny terrace in Southwest London. If you know your gimlet from your gibson and are passionate and knowledgeable about wines and spirits, care about the guest experience at every stage, and have worked in a elevated cocktail bar managing people at pace before - we'd love to hear from you. You should be passionate about delivering great drinks promptly and consistently every time. You will know your cocktail recipe history and be confident with customers and thinking on your feet especially when it gets super busy. You will be confident holding an interesting conversation with our guests while tending and be prepared to cross sell our range of hot and cold, alcoholic and non-alcoholic drinks. This is a role for a serious bartender who wants to take their career to the next level in a venue with exceptionally high standards and help set process, input on menus and have full accountability for stock control, numbers and ordering. - Flexible hours between Weds and Sunday but weekend work will always be required. 4 day work week, condensed hours is our preference. - Based in London, SW4 (Clapham Common). - Competitive London Living wage salary PLUS tips and tronc + other staff benefits. What we can offer you in return: A unique working environment focussed on training, development and a strong desire to ‘just be better’. This ethos fuels everything we do for employees and customers, and delivering great service relies on us engaging our team and ensuring they are well taken care of. In addition to a competitive salary and a new, shiny venue, we offer our teams mentoring, the chance to enter competitions and support in all aspects of growing your career. If you are looking for a new challenge or know someone who might suit this fast and exciting role, please do get in touch with a CV as soon as possible.
Bart & taylor are a collection of award-winning, premium boutique bars and restaurants, spanning from london to the north of england, each with their own unique concept and style. Due to a business expansion, we are now recruiting a general manager for our brand-new bar & pizzeria, trickle, in east croydon. Due to open in mid to late july. trickle will be the ’new thing’ in croydon. Focusing on freshly made, premium artisan pizzas and sides, and a drink offering that centres around a wide range of expertly curated draught cocktails, wine and beer. You will be closely supported by an experienced operations team who will work directly with you to ensure a smooth and effective pre-opening and launch. The successful candidate will have extensive experience of managing a premium restaurant or food-led bar which consistently delivers great results and will possess the personality traits and skills needed to deliver an outstanding guest experience, manage a profitable business, and lead a happy, effective, and well-trained team. Experience of managing new openings is preferred. We provide a clear path of progression to those who desire it through our company pathway program. We pride ourselves on the significant number of internal vacancies filled from within our existing teams. ** job role:** - manage, and take accountability for all aspects of the business - recruit, train and retain your team - deliver an exceptional and consistent guest experience - have input on menus, suppliers, events, and new ways of working - maximise probability at every level of the business whilst maintaining high standards - ensure full adherence to all food safety, fire, licensing, and h&s procedures - implement company processes and systems ** benefits include:** - up to £42,000 ote p/a doe, (including circa £7,000 p/a of service charge) - free meals when you’re at work - discounted food and drinks in our restaurants for you and your loved ones - 28 days’ holiday - internal and external training from industry experts - a realistic pathway to progression in an expanding company successful candidates must not have annual leave booked between mid-july to early september
Bart & taylor are a collection of award-winning, premium boutique bars and restaurants, spanning from london to the north of england, each with their own unique concept and style. Due to a business expansion, we are now recruiting a head pizza chef for our brand-new bar & pizzeria, trickle, in east croydon. Due to open mid to late july. Trickle will be the ’new thing’ in croydon. Focusing on freshly made, premium neopolitan pizzas and sides, and a drink offering that centres around a wide range of expertly curated draught cocktails, wine and beer. You will be closely supported by an experienced operations team who will work directly with you to ensure a smooth and effective pre-opening and launch. The successful candidate will have extensive leadership experience in a pizza focused concept and be comfortable leading and training an effective kitchen team. Ensuring full adherence of food safety processes and company procedures. We provide a clear path of progression to those who desire it through our company pathway program. job role: - manage, and take accountability for all aspects of the kitchen - maintain the stock, ordering, and inventory. - recruit, train, and retain your team - deliver a consistent and profitable food offering - have input on menus, suppliers, and new ways of working - ensure full adherence to all food safety, fire, and h&s procedures - implement company processes and systems benefits include: - up to £38,000 ote p/a doe, (including circa £5,000 p/a of service charge) - free meals when you’re at work - discounted food and drinks in our restaurants for you and your loved ones - 28 days’ holiday - internal and external training from industry experts - a realistic pathway to progression in an expanding company successful candidates must not have annual leave booked between mid-july to early september
PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT HOSPITALITY EXPERIENCE We are looking for a part time barista working a average of 15/20 hours per week The ideal candidate would be very confident, presentable & have at least 6 months barista experience, full training will be given from our coffee partner Fireheart Coffee. Perks of the job are the following: Spotify premium music account Cash tips Card tips Flexible holidays Tasty lunch and hot drinks Uniform Fortnightly payment possible Please note wage payment is made by PAYE and must have the right to work in the uk! We look forward to receiving any questions and your application!
Company Description We are currently looking for a Sales Manager – Groups and Events to join our London Cluster sales team. Here’s your opportunity to join one of the fastest growing companies in the UK with a reputation for disrupting the industry. Selling our sought-after hotels, you will gain broad multi-site experience across our four locations to deliver budget expectations and grow market share. Reporting to the Director of Sales – London Cluster, we’ll look to you to drive some amazing Group, Meeting & Event business into Hoxton’s London portfolio of hotels. This includes The Hoxton Shoreditch, The Hoxton Holborn, The Hoxton Southwark and The Hoxton Shepherd’s Bush. If you’re well connected in the MICE industry, experienced in a hotel sales environment and keen to hit those targets, this is just the ticket. Job Description What you’ll do… Hook us up with the key players in the MICE industry - developing solid relationships across the Groups, Meetings & Events segment and securing new business opportunities Work with the Director of Sales to build and execute your annual Account Management Plan outlining creative, proactive actions within your market to support the delivery of revenue objectives Use initiative to monitor the business pace & market trends, pitching in initiatives to meet the monthly budget expectations Utilise Delphi to maintain up-to-date account information and proactively hunt for new leads Proactively organise show rounds, familiarisation trips, national office visits and presentations to enhance The Hoxton’s exposure amongst Key MICE Agencies Represent The Hox at external industry networking events, tradeshows and sales trips Collaborate closely with the Reactive Groups, Meetings & Events team to ensure we maximise conversion and identify new leads for repeat business Be passionate about meeting our goals, working as part of an energetic and dynamic team to reach those revenue goals and KPIs Qualifications What we’re looking for… Someone with at least 2 years’ experience in London hotel or venue sales who can make a quick impact in our buzzing team A people person with a black book of industry contacts and a big focus on growing long-lasting relationships UK Driving license would be highly advantageous We’re big on enthusiasm and those who get a kick out of working autonomously People who enjoy working at a fast pace, adaptive to change You’re looking for a place where you can be you; no clones in suits here We leave our egos at the door and help each other to get the job done You’re up for doing things differently and trying (almost) everything once If we get stuck in a lift together, we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… Competitive salary 25 days holidays (plus bank holidays), pension, life insurance and eligibility to part take in company discretionary bonus scheme A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. We are looking for the right person to join the team. You’re there to help, and make sure everything is working smoothly. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high-quality product yet simple in a busy environment. Summary of role We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Waiter/waitress to join our team. The right Waiter/waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role. · To provide a quick and efficient service. · To provide a friendly, courteous, and professional service, always. · To demonstrate a high standard of personal appearance, always wearing clean and pressed white shirt changed daily or when necessary due to spillages or accidents and ensuring good personal hygiene. · To ensure the agreed standards of the front of house area’s layout, organization and presentation are always adhered to. · Meet and greet guests to their tables. · Present our menu and provide relevant information to our guests (food allergies, portions, various upselling and add-ons) whilst having complete knowledge of our food and beverage offerings. · To clear and reset tables after guests leave. · Inform guests about our specials and any dishes or drinks that we are currently promoting. · Up-sell in both food and beverages. · Take accurate food and drinks orders and communicate efficiently with the kitchen and managers. · Serve food and drink orders at the table whilst checking dishes and kitchenware for cleanliness and presentation, reporting any issues to the Manager in Charge or Line Manager. · Arrange table settings and always maintain a clean and tidy section. · Deliver bills and collect payments accurately. · Participate in team briefings, trainings (online or onsite) and have a keen interest in the daily life of the restaurant. · Follow all relevant Health and Safety regulations and policies. · Provide excellent customer service to guests. · Responsibility and accountability with regards to taking payments from guests, following the company guidelines and standards. Benefits Cycle to work scheme Meals Company pension scheme Team events
Job description: Job holders in this unit group plan, organise, direct and co-ordinate the activities and resources of hairdressing salons, beauty treatment and similar establishments. ** Position:** Hairdressing Manager ** Location:** SNW Hair Saloon, 788 High Road, Goodmayes, Ilford, Essex, IG3 8TH Job Type: Full-Time, Permanent Salary: Up to 38,700.00 - £39,000.00 depends on experience. Tasks required by this job include: · Determines staffing, financial, material and other short- and long-term needs; · Controls the allocation, training and remuneration of staff; · Provides clients with information and advice on styles and treatments, and resolves any complaints or problems; · Ensures clients records are maintained; · Undertakes and/or directs hair treatments and/or beauty therapy; · Checks and maintains any equipment, and ensures that all safety requirements are met; · Demonstrates, advises on and sells hair and/or beauty products; · Ensures financial accounts for the business are maintained. About you: · Previous Hair dressing managment experience · Excellent communication skills · To be able to build strong work relationships · You must have experience working with Hairdressing saloon · Degree level education or equivalent / relevant work experience · The ability to work individually and as a team
As a Retail Store and Post Office Manager, you'll be managing all aspects of the running of the Post Office and convenience store. Usave is a fast-paced environment, you will spend the majority of your time on your feet, it is a hands-on management role where you will lead by example. We want people who are passionate about people and providing excellent customer service. We want people who can support their colleagues and work as a strong team. It is a busy but varied role, meeting new people every day and working in a fun environment as part of a dedicated team. You will have regular meetings with the senior Manager discussing your work, progress and chance to share your ideas to help increase sales. What you'll do: Store · Lead, develop and motivate your team to work to their full potential, creating an environment where people can be at their best. · Take full responsibility for the performance and day-to-day running of the Store and Post Office including, staff rotas, the delegation of daily tasks and the ordering and checking of stock. · Take full responsibility for the overall presentation of the store. · Effectively monitor and manage processes, ensuring the correct checks and controls are in place and followed. · Ensure and provide excellent Customer Service. Postoffice Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements. Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity. 1. To ensure the effective day to day operation of the Post Office within agreed budgets and targets 2. To liaise with the Post Office Counters and other appropriate organisations to ensure the smooth operation of postal services and to comply with Post Office rules and regulations. 3. To ensure that financial, operational policies and other procedures are followed, ensuring, effective, efficient and safe environment and systems. 4. To undertake recruitment, appointment and management of staff in line LU procedures and ensure appropriate training and development is in place to ensure a strong effective Retail Team. 5. To support the development of annual plan for the Post Office and its successful implementation. 6. To ensure appropriate stocking and pricing in line with policies annual plans and LU policies. 7. To ensure the effective promotion of the Post Office 8. To ensure high levels of customer care within The Post Office and monitor business standards. 9. To follow financial procedures and provide relevant and timely financial or other relevant Management 10. To be responsible and accountable for all aspects of money, stock control, promotions, procedures and operations. 11. To perform such other duties, comparable in responsibility, as may from time to time be directed by the Senior Management. What we are looking for: Experience of leading and developing a team Excellent time-management, delegation and problem-solving skills A passion for people and providing excellent customer service Willingness to be continuously on the go, working alongside your team Excellent communication skills And Management experience in preferably in a similar industry Solid understanding of sales management principles and techniques Permanent Full-time position Salary: £32,995 - £38,995 depending on experience and qualifications. Benefits: Free Parking Employee discount Holiday Entitlement Schedule: 10 hour shifts Day shift Monday to Sunday 6 Day working week Education: Candidate must be educated to minimum HNC/Degree level or equivalent. (International qualifications considered ). Experience: Retail sales: 2 years (essential) Management experience: 3 years (preferred) Customer service: 1 year (essential) Retail management: 2 years (required) Licence/Certification: Driving Licence (required) Ability to Commute: Stoneyburn West Lothian Scotland EH47 8AX. Ability to Relocate: Visa Sponsorship available Work Location: Stoneyburn. Application deadline: No deadline. Please send your CV and a covering letter explaining why you want to join us and what you can bring into this role.
24 Seven are working with top beauty brands and are looking for Beauty therapists to work on the retail floor within a Luxury Department store in Manchester. Job Description: To assist in the day-to-day running of the brands Account by driving the sales ,treatments and products, and to develop sales and awareness of the brand using both internal and external promotional activity and to carry out spa-therapy treatments. Key Responsibilities: - To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets. - To raise awareness of the brand and educate clients in the product and treatment range. - Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications. - To carry out treatments punctually and to a consistently high standard in accordance with clients requirements and as per the training received to strive for repeat bookings. - To assist the Account Management Team in accurately recording sales figures and stock levels. - To maintain the site and treatment areas to the highest standards of cleanliness, hygiene and presentation. - Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases. - Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company. Qualifications: - Beauty Therapy qualification to NVQ level 2 or 3 or equivalent Previous Experience and Knowledge: - Experience within a similar retail / store role and industry - Proven sales record - Practical work experience in conducting treatments
Are you hospitality through and through? Do you love the buzz of a busy shift? Are you looking for the next step into Management? Then Aspers could be the place for you! The successful candidate will be accountable for ensuring consistency and excellence in terms of all standards within the catering and bar environment- Bars, Restaurants, Kitchen and Satellite Kitchens in a high volume, fast-paced environment. Most importantly the successful candidate will lead and motivate all team members to deliver an engaging customer experience. This position reports to the Head of Food & Beverage, and will be responsible for: Ability to lead from the front and who is hands- on, and customer focused. Must have experience as a Team Leader of pubs, bars or restaurants. Demonstrable understanding of P&L's Applied knowledge of stock, marking and GP% Smart Rota'ing - right people right time People management Be able to recruit, train and retain a great team. Kitchen management from stock ordering and stock audit to day-to-day due diligence Late night focus must be able to work when the business is busiest. Aligned to Gambling Legislation, all applicants must be aged 18 or over to work at Aspers. Please be advised that you will be required to evidence your right to work in the UK should your application be shortlisted for an interview. This role functions in a business that operates evenings and weekends, and as such full flexibility is required. The role will be expected to be available to work for any requirements within Aspers & this will mean evening & and weekend obligations outside of ‘normal’ working hours.
Finance Officer (Maritime) Job reference: 12828 Salary: £27,181- - £31,396 Contract: Permanent Contract type: Full time Location: Southampton Campus The Short Course Sales Team in Warsash Maritime School (WMS) has a vacancy for a Finance Officer (Maritime). As the Finance Officer (Maritime) your role will support WMS in delivering operational excellence while supporting the delivery of tactical and strategic projects. You will have strong organisational and interpersonal skills and be the first point of contact for our internal and external stakeholders. You will be providing a customer-focused and efficient service for the processing of WMS short course invoice processing and debt monitoring. You will work closely with the Income Team Manager, providing regular updates on invoicing and debt collection. You will also provide supporting information and documentation to other Professional Services in the University e.g., HEIF, bad debt provision. Short courses are a significant contributor to Knowledge Exchange Income/HEIF. This post will be the main point of contact for companies with regard to short course invoicing and queries. Prompt invoicing is key not only HEIF but also to cash flow and customer relations. You will have a degree or relevant experience related to financial and accounting procedures, including invoicing, and systems such as Dimensions, FocalPoint etc. Experience of providing good customer services administration in a large organisation; ideally within an education or commercial training environment; alongside a high level of administration and communication skills are essential. To apply, please click the apply button below. Please ensure that a completed CV is submitted with your completed application form We are Confident. We are Progressive. We are Inclusive. We Are Solent.
Job Overview: We are seeking a dedicated Call handler Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls and contacting leads from lead generation sites Duties: - Answer incoming calls and respond to customer inquiries - Provide information about call out fees and services - Resolve customer complaints with patience and professionalism - Process leads, forms, and applications - Maintain customer records by updating account information - Contact new leads at a fast pace on sites such as, Bark, Checkatrade, Rated people ect - Training will be provided by the company owner. - Following up Existing pending quotes. - Booking in new jobs and sending them to engineers on call. - Replying to emails from customers and liaising with the company director. Skills: - Excellent communication skills to effectively interact with customers - Proficient in phone etiquette to provide courteous service - Strong command of English; additional - Ability to analyze situations and provide appropriate solutions - Multilingual or bilingual proficiency is advantageous - Experience in upselling products or services is beneficial - Proficient in data entry to accurately record customer information This position offers a competitive salary, opportunities for growth, and a supportive work environment. If you have the required skills and enjoy assisting customers over the phone, we would love to hear from you. Apply now to join a small up and coming company. Office will be maximum of 2-3 staff per day, so workspace is very relaxed and slow paced. Bonus and commission is offered on Performance If performance is met pay will increase considerably. Ideally English spoken please. Thank you. Job Type: Full-time
Location: The Square Tavern Job Type: Full-Time Overview: The Square Tavern is seeking a dedicated and experienced Pub Manager to lead our dynamic team. As the heart of our establishment, you will be responsible for maintaining the highest standards of operational excellence while creating a welcoming atmosphere for both staff and patrons. This role requires a leader with a passion for the hospitality industry, strong management skills, and the ability to drive business success. Responsibilities: - Oversee the day-to-day operations of the pub, ensuring that customer service is of the highest standard. - Manage and train staff, including organsing schedules, conducting performance reviews, and providing continuous professional development. - Maintain meticulous records of inventory, finances, and compliance with health and safety regulations. - Develop strategies to enhance customer satisfaction and loyalty. - Handle customer inquiries and complaints with professionalism and patience. - Promote and market the pub, planning events and specials that attract and retain customers. - Collaborate with suppliers and vendors to negotiate contracts and ensure timely deliveries. - Ensure the establishment is maintained to the highest standards, including regular checks and coordination of maintenance and repairs. - Implement and monitor systems for handling cash and other payments and ensure staff compliance with these systems. Requirements: - Proven experience as a Pub Manager or similar managerial role in the hospitality industry. - Strong understanding of business management and accounting principles. - Excellent communication and interpersonal skills for a diverse range of customers and employees. - Capability to resolve conflicts efficiently while maintaining professionalism. - Flexibility to work during peak hours, including evenings, weekends, and holidays. - Proficient in managing multiple tasks in a fast-paced environment. - Personal license holder preferred. Qualifications: - References from previous employers. - Relevant hospitality qualifications are advantageous. Benefits: - Competitive salary. - Opportunities for professional growth and advancement. - Dynamic and supportive work environment.
We are currently recruiting for Food and beverage attendant to join our existing Sports bar team based at the Empire Casino in Leicester Square, Central London. Part Time, and fully flexibility requires. Hourly wage +Cash tips + Excellent Company benefits. We offer lucrative employee benefits; Below is a taster of what we offer: Cycle to work scheme Company pension Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being Regular training and development Employee health and well-being services Refer a friend incentive (Paid into your employee hub account) 50% off food and drinks in all our UK venues Financial advice services Holiday accrual with length of service So… are you ready to place your bets on a career with us? Apply and join our team. Please Note: You must be aged 18 or above and have the right to work in the UK.
We are looking for dynamic, buzzing and friendly people to join our growing team at the Empire casino. Within this role you will be vital in supporting our food & beverage team, assisting the management, and overall ensuring our customers receive the best service we have to offer. We offer employee benefits; below is a taster of what we offer: • Service charge • Growth opportunities • Extensive employee HUB offering discounts • Regular training and development • Refer a friend incentive • 50% off food and drinks in all our UK venues WHAT YOU WILL BE GREAT AT: • Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures. • Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times. • To provide, and ensure staff provide, outstanding customer service and guest relations at all times. • To rectify any customer complaints or deal with any guest queries that may arise whilst on shift. • To assist the management team in completing team appraisals, service reviews and training. • Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc. DESIRED SKILLS: • A good level of verbal English • Understanding of basic food hygiene • Attention to detail • Positive and upbeat attitude • A high level of personal integrity • A strong work ethic with a passion for exceeding expectations • Show respect and appreciation to all • Encourage and contribute toward a culture that supports everyone to be the best that they can be Please Note: You must be aged 18 or over and have the right to work in the UK.
Contracts Manager/Accounts Support: We are a security system Installer and Maintainer. We have been providing security solutions both commercial and residential for over 20 years and is one of a Hertfordshire’s leading security providers. We are currently looking to recruit on a Permanent basis an experienced Contracts Manager to join our team at RVTV Security Group Ltd in Hertford. The successful candidate will provide full administrative support to the Servicing, Sales and Operations Team to ensure the smooth administration of our internal database and all contracts types. As the Contracts Manager, you will be working alongside the administration team and will be responsible for timely, accurate, coordinated and efficient processing of Contracts along with the successful management of working relationships with customers. Working as the primary point of contact for all contract renewals and new sales contracts and extensions contracts. Running the day-to-day administration across our key existing contracts. Supporting the management team in production of data and reports for review deadlines. Compliance Management. Reporting the latest monthly statics for won and loss customers. This role will also work closely with our accounts team providing support to the Accounts Manager when required. You will also cover our Sales Invoicing desk during holiday leave or when required. The main duties and responsibilities are: - Managing the maintenance & monitoring contracts. - Invoicing new maintenance/monitoring contracts and updating our Field motion database. - Emailing out renewal invoices & offer letters. - Follow up calls to seek approval for new offers - Follow up calls/emails to project managers to obtain purchase orders for renewing contracts - Sending out new offers to customers whose system is 1 year old. - Monthly update collated on won and lost contracts to MD. - Allocating costs against maintenance/monitoring jobs - Chasing all contract overdue invoices via telephone & follow up emails. We use Quickbooks online for our accounting programme. - Carrying out our Annual SSAIB security inspection audit. - Booking in fire services for Salesman. - Allocating warranty costs for all salesman and updating/collating spreadsheet costs. - Reviewing open service list report. Chasing for completed job sheets from subcontractors and updating field motion as job closed. - Putting site on test when engineers completing service. - Checking daily alarm reports and updating customer. - Applying for URN’s. - Updating keyholder details online. - Generating new sales invoices for all salesman whilst covering annual leave. - Assisting the Accounts department when required. - Assisting with the telephones liaising with clients and engineers. This role will be varied with the opportunity to progress within the company. Full training will be given working in relaxed & friendly office environment. Full time position working 40hrs or 45hrs salary dependant on chosen hours. · Working Hours Monday to Friday are 9am - 5pm or 8am – 5pm · Salary is between £27,000 - £32,000 dependent upon experience · 28 days holiday (including bank holidays) · Based in Hertford, close to the town centre - parking on site. · Company Pension ** Essential Skills required =** -Experience in a similar role would be preferred. - Self-motivated with excellent attention to detail - A team player, also able to work on own initiative - Strong communications skills written and telephone. - Proficient in all Microsoft Office packages particularly, Excel, Outlook - Organisational skills & Committed to task completion - Flexible team worker with a positive attitude - React and respond to all customer enquiries with a sense of urgency - Support the team to succeed to meet all agreed targets - Extremely well organised, efficient and be able to work on a number of tasks at the same time. Previous experience working in the security sector is preferred ideally. Please send your CV to be considered for this position and an interview will be arranged should your application be successful.
Role: Delivery Service Provider/Delivery Driver - Multi Drop - Self-Employed Service: Monday to Saturday Depot Location: Aberdeen Industrial Estate, AB12 3JZ, United Kingdom Term: Indefinite, Full Time, 6 days per week Earnings: circa £600-£800+ per week Overview: Our ideal candidates are driven, self-motivated individuals who thrive in an independent work environment, requiring minimal supervision. A positive attitude, exceptional organisational skills, and reliability are paramount, and you should take pleasure in contributing to a closely supportive local team. We'll help you deliver excellence, one parcel at a time. As a delivery driver, you will utilise your own vehicle or a van rented to you, along with a smartphone app, to efficiently deliver and collect parcels. Daily, you'll maintain clear communication with both depot management and customers, providing updates on the progress of deliveries. Using an optimised planned route, you'll load, inspect, secure, and deliver parcels, ensuring a seamless and prompt, reliable delivery experience to customers. Full Training is provided to ensure that you reach your potential quickly. Please note that we welcome Delivery Drivers with their own car or van(s). Requirements - For using our vans, a full UK Manual Driving Licence is required with no more than 6 points (No convictions for AC, BA, CD, DD, DG, DR, MR, MS, TT, UT) - Able to provide proof of eligibility to work in the UK as we do not provide foreign sponsorship - Possess an Android or iPhone for using our delivery app. - Demonstrate a good knowledge of the local area in which you are applying - Be capable and comfortable driving a van of transit size - Has a positive attitude, consistently reliable, and maintains professionalism - Punctual and dependable are crucial attributes as they are essential for meeting delivery schedules. - Availability and flexibility to provide a minimum of 6 days per week service - While previous experience as a multi-drop delivery driver is advantageous, it is not a strict necessity Benefits: - Compensation for each delivered or collected parcel - Highly subsidised van hire - Immediate start availability any day of the week - Consistent multi-drop routes within local delivery areas that are exclusive to you - Comprehensive training provided with on-going support and development - Optimized routes for efficient journeys ensuring your working hours are highly efficient - Monthly payments directly to your bank account - Long-term opportunities with us for sustained engagement - The chance to earn considerably more long-term with additional rounds - Recommend a Friend Scheme and pet-friendly environment - The chance to operate with one of the UK's foremost and largest delivery companies - b-spokes Deliveries About us b-spokes is one of the largest delivery companies headquartered in the UK, specialising in last-mile deliveries across Scotland and the North of England. Our strategic partnerships extend to national and international brands. With a network spanning multiple managed operational sites, a comprehensive fleet of over 200 vans, and a consistent delivery volume of 20,000 parcels per day, b-spokes has established itself as the go-to delivery service partner in the UK. Since our inception in 2009, b-spokes has been unwaveringly dedicated to fostering a corporate relaxed culture characterised by integrity, diligence, and mutual respect. Our commitment to excellence is reflected not only in our operational efficiency but also in our conscientious approach to environmental sustainability. Our core values serve as the driving force behind every aspect of our operations. They are the cornerstone of our commitment to solidifying our reputation as the preferred employer and last-mile delivery experts within the industry. Welcome to b-spokes
Sales Job description: Quota Crusher Rambo / Lady Rambo AKA Sales Manager Maternity Cover Position INCLUDE YOUR CV, A COVER LETTER AND WHY YOU WANT TO BECOME AN INTEGRAL PART OF THE MAINYARD STUDIOS TEAM.** We are opening up to someone who is switched on, sociable, productive, organised, resilient, curious, eager to learn about several businesses and industries, and wants to contribute to how a team and company can continually grow. Someone who is a leader in their own right and willing to stretch themselves to close deals! We don’t set boundaries for you apart from finding the right business to fill our spaces at light speed. The way you do it is up to you. We like to work with people who can problem-solve, get stuff done and can easily find joy in the ups and the challenges of daily life. We offer an opportunity to make an impact through your ideas and actions, push yourself and thrive in a fast-growing organisation. The Coworking/Shared Workspace environment is not for the faint-hearted but the reward in fulfillment, the people you will get to know and help and the sense of achievement is invaluable! Base Salary, £28k + bonus based on yearly performance 28 days holiday pa including bank holidays Possible remote work (again, 100% based on performance and not before you've proven yourself to the team) WE BELIEVE IN EMPOWERING OURSELVES AND EACH OTHER TO THRIVE. Our Story: The Mainyard Studios team wake up every morning to help business owners save money, focus their time, connect daily with other business owners and grow their companies. We make it our business to deliver the best value coworking spaces, private offices, music studios, podcast studios and maker-spaces by creating environments that support productivity, by striving to offer the most affordable rents compared to other multi-site workspace providers and by getting to know all of the people in our spaces so that we can connect them with others and resources to help them grow. In 2012, co-founders Remi & Tori took over a derelict factory near their home in Hackney Wick, East London. They worked 2 jobs and threw parties in the space to raise capital. They worked all available hours, day or night doing most of the building work themselves with upcycled and scavenged materials to transform the unloved building into a place where an entrepreneurial community could thrive. Now in 2023, Mainyard Studios is a growing affordable workspace provider and home to 400+ businesses from multiple industries housed in the various coworking spaces, offices, music studios, and maker spaces in 11 sites spread across 5 London boroughs. We are fanatical about personal development and believe that it is integral to achieving desired outcomes in life. You need to show that you are committed to your own personal development through the books you read, the podcasts you listen to and events you attend and recommend to others. Everybody who joins our team joins our monthly Tony Robbin's team coaching sessions that are going to help us understand ourselves, one another and communicate better. Everybody has a say in how we run and grow the company. We take an away day every quarter to review and plan plus 3 days per year to do a more in-depth approach. We are still in a kind of 'Start-Up' mode due to the velocity at which we have scaled in the last 6 years. Our core values: · Collaboration over Competition - There are always opportunities to connect with others and grow together. Share what you know. Help others to do the same. · Progress over perfection - Stay curious, ask questions and take action! Challenge the status quo to show you are participating in life. · Leadership - Every member of the Mainyard Team must become a Leader in their own right. Care for the well-being and growth of the company as if it is your own · Humour - Seeing the lighter side and the lessons in life. Life is such a gift. Getting offended and taking things too personally is a waste of time. Let's focus on how to progress · See the value in everything - Our universe of fair exchange offers rewards in exchange for value delivered. We deliver value through our workspaces in which people grow their businesses and connect with others and in exchange, they pay us money for that value. · No drama - Because life is too short not to find peace, joy and to knuckle down and problem solve! At MYS we all get 5% to stew over the problem and are expected to spend 95% on problem-solving. · Ownership- Taking responsibility for your life and the experiences you have. We are known for the meaningful relationships cultivated and created amongst our residents and our ability to diffuse stress and make progress. We don’t serve wheatgrass smoothies or have an onsite-barbers however, Mainyard Studios is hand-made with love and we provide the space, community, and support people need to grow their business. WE BELIEVE IN EMPOWERING OURSELVES AND OUR COMMUNITIES TO THRIVE Requirements: You need to be…. · Minimum of 3 years of sales experience. · Willing and able to be the leader/owner of the workspace you manage as if it is your own · An amazing team player. · Passion and understanding for entrepreneurial communities. · Understanding of the Sales cycle from getting leads to close. · Successful track record in selling things. · Must be fanatical about personal development · Extremely organized · Have a good understanding of the market · Experience in commercial property is preferred, but not essential · Amazing negotiation skills · Able to work independently and use initiative · Exceptional listening and communication skills · Multiple account management skills · Become expert in what we are selling · Positive attitude, be a real go getter!! · Absolute Rockstar in productivity Your KPI Will Based on: Strategically managing the sales process from qualifying new membership opportunities to closing sales opportunities. Convert warm leads into a sale, with an expected minimum of 20 per month. Create your own sales opportunity: build relationships with brokers, get referrals and use our current database. Follow up key leads Serve as a lead point of contact for potential customers: Contact in a timely manner, understand what we are selling and be able to qualify the leads. Negotiate agreement and close contract to maximise profit Develop new business with existing clients and identify area of improvement to meet sales quota, based on sales/viewings feedback Make decisions based on facts/marketing research Provide accurate and timely account pipeline report, account plan updates and sales forecast Clearly communicate with the community managers with updates and training, connect efficiently with the marketing team and report trends to upper management Support and deliver sales training: design sales script for the team Become an industry expert Manage account decision making processes to ensure revenue is achieved Conduct viewings and rent out our spaces like a Rockstar! We have all kinds of spaces for all kinds of creative businesses and it's up to you how you fill them just as long as the right business, people that 100% get the MYS’s mission and vibe. Also renting at the right price and within a certain time frame of the spaces becoming available. This means choosing the types of people and businesses that will not only thrive in our workspaces but also contribute to the vibe (which is awesome!) The Location: We have 11 sites across London. You will not be assigned to a particular building and will be flexible as to where you work – HOWEVER we will expect you to go to each building on a regular basis to see our managers (as you’ll need to coach them on their sales technics and also show support), meet residents, see how each building develops, and conduct some viewings. You might also be required to cover for a creative manager when necessary albeit very rarely. Your bonus will be based on the level of occupancy of our buildings, therefore it is paramount that you do what Is necessary for you to achieve the results. Why Should You Apply? - If you like to see the impact of your efforts and energy, this is the place for you! On the flip side, your effort and energy directly impacts the business so if you do not like to or cannot create and implement things, please do not apply. It will be part of your job to co-create and apply the structure. - You’ll have a real chance to make a difference in the growth of a company with your input. - Mainyard Studios is an excellent vehicle to effect positive change in a wider sense as well as nurturing the growth and development of our community. - You will be in charge of your own schedule and business growth of your area (working within the parameters of the Mainyard brand that you help to shape!) - Opportunity to progress as the company grows. - Individual career and development plans - Training and development such as coaching sessions with Tony Robbins master coaches - Use of company equipment - Pension contribution - Well being support and counselling sessions if needed - Monthly team socials Mainyard Studios takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorise Mainyard Studios to store your personal data in its electronic database, for the purpose of assessing you
JOB VACANCY Senior Housing Manager CONTRACT TYPE Permanent HOURS 9am to 5pm (with a 30-minute unpaid break) 37.5 hrs per week PLACE OF WORK 59 Windsor Road, Tuebrook, Liverpool L13 8BA (Home-working opportunities will occasionally be provided based on business needs) SALARY £38,700.00 per annum £19.85 per hour We have an exciting opportunity for a skilled and experienced Senior Property Manager (SOC: 1251). The ideal candidate will be the driving force behind the success, stability and execution of our growing property portfolio. You will be responsible for overseeing our lettings department and managing our growing portfolio of rental properties, HMOs and property development projects. Your role is crucial in ensuring a positive experience for both landlords and tenants, contractors and client, in sales, purchases, rentals or leasing of properties. A creative, pragmatic and imaginative and forward-thinking persona will be expected. Building a solid and dependable team requires clarity of vision and planning, therefore, your organisation skills coupled with the ability to remain calm, collected, and methodical whilst having a clear overall picture of projects will be required. We will help and encourage you to confidently grow within your role within the company as our goal is expansion. Joining us at the beginning of our rapid expansion trajectory, is a great opportunity to pioneer our growth with us. Your great level of attention to detail for all health & safety, landlord and tenant laws, understanding of conveyancing and project management, risk assessment and many other qualities will be part of the great Housing & Property Manager you are. Though this role is a 9 am to 5pm role, work patterns may vary, and this will largely be determined by the nature of project being undertaken. The ideal candidate must be flexible and adaptable. Key Responsibilities ● Steering property development projects from inception to handover and completion whilst liaising with other Bond Property Solutions team members in improving the management processes and structures. ● Ensuring excellent property management by complying with company policies, procedures, and all regulatory requirements. ● Setting clear goals and objectives for the team and monitoring progress towards achieving them. ● Providing ongoing training and development opportunities to enhance the skills and capabilities of team members. ● Managing, scheduling and facilitating in viewings, inspections, and check-outs, and being the senior point of contact for all landlords, tenants, and contractors. ● Preparing and presenting Directors Reports. ● You will monitor the progress of our property developments, report and report remedial actions to management, effectively manage the budget and all costs within budget estimates coupled with compliance with best practice and meeting the specified quality and standards. ● Your duties will include the preparation of progress reports and brief the management team. ● You will monitor and update project financial forecasts and cash flows, and chair meetings with design teams and cost consultants. ● You will occasionally report to the director as required and conduct regular strategic planning and forecast in addition to assembling information. ● You will also be able to manage and coordinate our property portfolio and ensure strict adherence to health and safety. ● You will, jointly with the Director/HR Manager, be responsible for temporarily hiring, inducting, and supervising staff. ● You will manage the general upkeep, maintenance and security of the property portfolio and advise on energy efficiency; ● You will assess and discuss client requirements and may advise them on the purchase of property and land for investment and other purposes; ● You will arrange for structural surveys and evaluation of our property portfolio; ● You will negotiate land or property purchases and sales, leases and tenancy agreements and arrange all the legal formalities with solicitors, building societies and other stakeholders; ● You will oversee the management of accounts and produce financial forecasts; ● You will play a crucial role in handling and settling landlord and tenant disputes ensuring that both fulfil their legal obligations; ● You will examine and assesses housing applications, advise on rent levels, investigate complaints and liaise with tenant associations and social workers to resolve any family disputes where necessary. Skills and Qualifications: ● A good academic background is essential. Therefore, you must possess a Bachelor’s Degree in Real Estate and Urban planning (1st class Hons) or equivalent, be RICS qualified and have a Masters Degree in project management or equivalent. ● A minimum of 5 years in senior property and housing management experience is a requirement. ● A full understanding of project delivery, budgeting, planning in both residential and commercial settings. ● Strong communication and interpersonal skills ● A dynamic individual with a pro-active approach and excellent problem-solving skills. ● A hands-on approach and a willingness to work with and alongside the team. ● A proven ability to lead and build strong relationships with internal and external teams. ● An effective team leader and team player with the ability to work autonomously and work under own initiative. ● Excellent design skills and high proficiency at understanding building regulations. ● Willingness to undergo of and on-the-job training. ● Good interpersonal skills and eloquence in English. Those requiring sponsorship, will need to meet the Home Office approved English standards such as the B1 English test. ● DBS Clearance ● Passport/ID ● Right to work ● The closing date for applications is 16 June 2024 Benefits: ● Competent salary £38,700.00 per annum (£19.85 per hour) ● Auto pension enrolment with NEST ● Bonus Scheme and occasional home-working opportunities depending on business needs. ● Great opportunities to progress within a growing company. ● 28 days annual leave on a pro-rata basis We look forward to hearing from you.
Overview: We are seeking an experienced Business Support Manager to join our team. The ideal candidate will oversee the administrative operations of the company, ensuring efficiency and compliance with company policies along with sales administration matters. Duties: - Develop and implement administrative policies and procedures - Manage office supplies inventory and place orders when necessary - Coordinate office activities and operations to secure efficiency and compliance with company policies - Manage agendas/travel arrangements/appointments etc. for upper management - Manage phone calls and correspondence (e-mail, letters, packages etc.) - Support budgeting and bookkeeping procedures - Oversee the recruitment and onboarding of new employees, ensuring that they are appropriately trained, and their paperwork is completed accurately - Manage and maintain relationships with vendors and service providers. - Manage and response appropriately for any complaints received from the clients. - Ensure that quotations are sent to all new account enquiries as per management’s direction and within agreed timescales. - Manage invoices and maintain records. Requirements: - Proven experience in the similar role - Bachelors Degree (preferred) - Excellent time management skills and ability to multi-task and prioritize work - Attention to detail and problem-solving skills - Proficient in MS Office. Excellent written and verbal communication skills - Strong organizational and planning skills This is a full-time position offering competitive compensation. If you are a detail-oriented individual with excellent organizational skills, we encourage you to apply for this exciting opportunity. Job Type: Full-time, Permanent
The Main Purpose of this Role The main purpose of this job role is to take responsibility for ensuring that Exhibit Bars customers receive service to be talked about – that is informal, friendly, efficient and knowledgeable. Furthermore, to increase the sales and profitability of the bar and restaurant by offering great product advice and make recommendations where required and seek every opportunity to maximise sales. The Person You should have good organisational skills, be able to use your own initiative and be able to prioritise effectively. You should be visually alert, have a personality and the confidence to sell and tend to a number of different tables and customers all at once. You should be able to remain calm under pressure and enjoy the hospitality industry. Mis-en-Place Prepare service stations for glassware, condiments and product, ensuring maximum availability and fast, friendly service. Meticulously setting up the bar, always ensuring that all items are spotless eg glasses polished, glassware and cutlery polished, back-bar, displays and front bar surfaces wiped and correctly presented to create a wow impression to our customers. Customer Service Meeting and greeting customers with a smile and a friendly greeting and demonstrating customer awareness at all times. Co-ordinate your time effectively to ensure customers receive the best possible. Be ready at all times to see to the needs of customers. Use eye contact and communication to manage queues effectively and ensure that waiting customers are served in the correct order. Have a thorough knowledge of product ranges for beers, wines, spirits and cocktails and be confident to make recommendations/upsell. Always follow the Exhibit Bars steps of bar service Remove empty glasses, bottles and condiments as drinks are finished to ensure that the bar and customer tables are always clean and clutter-free. Resolve any minor issues or complaints that may arise but always communicate any issues with the Manager on duty so that the problem can be dealt with effectively. Great Communication Attend and contribute to pre-shift team meetings. Establish a positive, informal and friendly rapport with customers – be yourself! Maintain a positive and proactive relationship with kitchen, bar and reception teams throughout the shift to ensure that the customer experience is exemplary. Financial Accountability Comply with the cash handling procedures and be responsible for bill settlement, correcting and explaining any errors or discrepancies, using Comtrex or other till systems. Handle voiding, correcting and changing bills in accordance with the prescribed Exhibit Bars billing and charging procedure. Comply with Exhibit Bars cash-out procedures. Other Duties Be familiar with all products that are sold in the bar and restaurant by attending wine, food or any other training as required and be confident to explain dishes when serving your guests. Ensure that you clock in and out correctly. Ensure that your attire and presentation are of the highest standards. You should always look your best as first impressions are lasting (please refer to the grooming policy in your employee handbook). Arrive punctually for your shift and be ready to start work at least 10 minutes before your shift is due to start. Correctly follow company absence and lateness procedures. Comply with all Food Hygiene and Fire, Health & Safety and Licensing regulations, attending any training as required by the Company and adhering to all company policies and legislative requirements. HAVE FUN !