Service Manager
20 hours ago
Évry
I. Basic information of the position • Job Title: Service Manager, • Work Location: Paris, France, • Scope of work: After-sales service management and dealer management of earthmoving equipment in France, Spain and Portugal, • Reporting to: Earthmoving Product Line Service Director II. Job Responsibilities (1) Dealer development and service resource construction • Responsible for organizing service team to visit and evaluate service resources and capabilities of potential dealers., • Responsible for regularly following up and promoting the service resource construction of dealers to achieve the key performance targets of service resources., • Responsible for organizing and carrying out accessories sales activities to achieve the region's accessories sales targets., • Responsible for organizing and coordinating the service team to promote the implementation of product technical improvements for dealers and end customers., • Responsible for organizing the service team to collect and regularly feedback product quality issues,, • Responsible for organizing and coordinating the service team to support dealers in quickly resolving equipment problems., • Responsible for guiding and training dealers to correctly implement the company's quality warranty policy, service policy, and standard service procedures., • Responsible for organizing and participating in monthly dealer communication meetings, and regularly visiting dealers and their end customers, • Responsible for collecting suggestions or complaints from customers and the market, following up on complaint handling, and improving customer satisfaction. III. Qualifications (1) Educational background • Strong technical understanding ability, able to quickly understand and solve common mechanical, electronic control and other fault problems., • Good communication skills, cross-cultural communication skills, and the ability to effectively communicate with local French customers., • Proficient in using office software (such as Excel, PowerPoint, CRM system, etc.)., • French: Mother tongue, • Strong sense of service and responsibility, able to handle problems independently and promote the implementation of results., • Adapt to the multinational corporate culture, be proactive and have a team spirit. Ⅳ. Bonus points • Have working experience in international construction machinery brands (such as Caterpillar, Volvo CE, Liebherr, Komatsu, etc.)., • Familiar with French and European aftermarket regulations and customer expectations. Candidates with dealer management or training experience are preferred., • Fluent in Spanish.
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