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Retail Supervisor : Premium Retail London, Chelsea area £29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE’S: Have worked as a retail supervisor for an established brand here in the UK. Passion for customer service, with the ability to build quick customer relationships. Retail Supervisor Duties: Oversee daily operations of the retail store, ensuring smooth and efficient functioning Provide guidance and support to retail staff, including training and development Monitor inventory levels and coordinate with suppliers for replenishment Maintain visual merchandising standards to enhance the store's appearance Handle customer enquiries, complaints, and escalations in a professional manner Ensure compliance with company policies and procedures Assist in creating work schedules and managing employee time-off requests Conduct regular performance evaluations for retail staff Collaborate with management to develop strategies for increasing sales and improving customer satisfaction If you are a motivated individual with a passion for retail and leadership, we invite you to join our team as a Retail Supervisor. In this role, you will have the opportunity to oversee daily operations, mentor staff, and contribute to the success of our store. We offer competitive compensation and benefits packages. We look forward to reviewing your application. If this sounds like the perfect role for you, please apply now Please note, that due to the number of applications we receive, we can only reply to shortlisted applicants. Apply now only (we are not accepting telephone call enquiries). Keywords: Retail Supervisor Retail Supervisor
About Us Exhibit is an independent venue in the heart of Balham, we have been hosting late night parties, brunches and private events, for over two decades… and we are just getting started! We are a multi-space venue serving up quality cocktails, wholesome food and unforgettable experiences. Spanning 3 floors, we have a stunning sun-trapped garden and terrace, gorgeous mezzanine and balconies, cinema and karaoke suite, boutique private hire rooms and of course… a giant dance floor! People are at the core of our business, from our guests to our team members. We believe that everyone is unique with both our service and training styles reflecting this. No day at Exhibit is ever the same… …but one thing we can guarantee is that, it’s going to be A DAMN GOOD TIME! ** About You** We are looking for an experienced and proactive Assistant Manager with late night experience to join our busy team. To perform this role, you will be responsible for focusing on the late night operations and running of the events under supervision from the GM, but in time owning the show, being that natural leader, ensuring excellent customer service maintaining high standards. You will understand that safety is paramount, exceeding our guest expectations is crucial and you can think on your feet, react and above all, bring the party. Big personalities to the front! Everything is teachable as long as you bring the energy ** Responsibilities:** Owning the party vibe Taking the night to the next level Managing our team to ensure smooth operations and excellent customer vibes Training new staff members and providing ongoing training and support to existing staff Working with the team in running the weekly events Handling customer complaints and resolving any issues that arise promptly and professionally Managing the door and work alongside security and senior management, fully understanding the licensing laws and the company policy Maintain venue and floor company standards ** Requirements:** - Minimum 1 years’ experience in a similar role, preferably in a busy bar or late-night event space environment - Excellent communication and interpersonal skills - Strong leadership and problem-solving skills - Ability to work well under pressure and manage multiple tasks simultaneously Knowledge of health and safety regulations and best practices Ability to work flexible hours, including weekends and holidays Understanding and knowledge of licensing laws Personal Licence Holder and experience working alongside security team are preferred If you have a passion for hospitality, enjoy working in a fast-paced but highly enjoyable environment, and have a proven track record of managing a team effectively, we would love to hear from you. We ask you to deliver 2 big nights a week, with one weekend off a month. The best work life balance in the industry, great food, discounts at our sister venues, 50% off drinks and above all a big step in your career
FRONT OF HOUSE TEAM MEMBER/COOK. Up to £12p/hour Based in: Design District - Greenwich Penynsula We are seeking a reliable and customer-oriented Fast Food Attendant to join our team at Guasa Group. As a Fast Food Attendant, you will play a crucial role in ensuring that our customers have a positive dining experience. If you have excellent time management skills, a passion for food preparation, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Take customer orders and accurately enter them into the POS system - Prepare and assemble food items according to company recipes and guidelines - Ensure that all food is prepared and served in a timely manner - Maintain cleanliness and sanitation standards in the kitchen and dining areas - Assist with inventory management and restocking supplies as needed - Handle cash transactions and provide accurate change to customers - Address customer inquiries and resolve any issues or complaints promptly - Collaborate with team members to ensure smooth operations during busy periods - Experience: - Previous experience in a fast food or restaurant setting is preferred but not required - Knowledge of basic math skills for cash handling purposes - Familiarity with food safety regulations and procedures is a plus - Ability to work in a fast-paced environment while maintaining attention to detail - Strong communication skills and the ability to work well within a team - If you are looking for an exciting opportunity to contribute to a dynamic team, please submit your application today. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Join us at Guasa Group as we strive to provide exceptional service to our valued customers
Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Tandoori/Grill Chef to join our team and play a pivotal role in ensuring the smooth and efficient operation of our business. These will mainly responsibility for the following tasks: As a Tandoor/Grill Chef, you will be responsible for managing the tandoor and preparing a variety of dishes such as naan, roti, tandoori chicken, kebabs, and more. Ensuring flavour and authenticity and masterfully marinate meats and vegetables, and skewer them to perfection. Requisitions or purchases and examines foodstuffs from suppliers to ensure quality. Plans menus, prepares, seasons and cooks foodstuffs or oversees their preparation and monitors the quality of finished dishes. Cleaning and organising the food preparation area for the Head Chef. Delivering the ingredients that the Head Chef needs to prepare to the food preparation area. Ensuring the Line and Prep Cooks prepare the dishes according to the Head Chef’s specifications and standards. Training new kitchen employees on the restaurant’s standards and regulations. Addressing and resolving diners’ and clients’ complaints quickly. Ensures relevant hygiene and health and safety standards are maintained within the kitchen ensuring all food products to be prepared are not expired. ** Skills and Experience required:** In-depth knowledge of the kitchen’s routines and utensils Ability to grasp and follow the Head Chef’s culinary instructions Knowledge of food preparation methods and presentation Knowledge of how to maintain and care for culinary utensils Diplomatic and conflict resolution skills Leadership skills Ability to work under pressure through rapid deadlines Experience in the similar role for 3 years is desirable. If you are a skilled Tandoori/Grill Chef looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications. Hour: 37.5 Hours per/week.
We're looking for a Bartender to be remembered for creating great experiences. If you are charismatic, love interacting with guests, and passionate about what you do, then we want you to be our next Bartender! Join our team and build a career by taking advantage of our learning and development opportunities. EPIC PERKS: Flexible working hours available Share of service charge 50% discount for you + 5 friends at any of our venues! Your birthday lunch is on us Generous employee referral scheme - work with your friends! Money off your shopping at many high street stores Apprenticeship schemes to learn while you work Access to Wagestream for better money management Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program Access to the Otolo mentoring scheme Group wide Learning and Development opportunities WHAT YOU'LL NEED 1 year + experience as a Bartender in a similar high-end venue Good level of English and comfortable with guest interaction Ability to handle complaints, to turn into compliments Good knowledge of the classics, familiar with spirits, wine and beer recommendations. Aptitude for exploring guests' flavors of choice and showcase relevant mixing techniques WORK SOMEWHERE EPIC We are a London-based hospitality group of brave, bold and beautiful venues and sport bars. We're growing bigger, and we have lots of opportunities for you to progress with us. Join us and live by our EPIC values of Excellence, Passion, Integrity and Challenge. ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Positive and proactive attitude
Bartender Job Requirements and Responsibilities: Provides a pleasant drinking experience to customers. Serves drinks while maintaining a clean and sanitary bar area. Attends to the detail and presentation of each order. Prepares and maintains ingredients by following recipes. Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items. Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries. Contributes to daily, holiday, and theme drink menus in collaboration with supervisor. Ensures smooth operation of bar services during absence of supervisor. Completes cleaning according to daily and weekly. Assists with orienting new employees to their work area. Listens to customer complaints and suggestions and resolves complaints. Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area. Bartender Qualifications/Skills: Demonstrated knowledge of and skill in ability to safely and effectively operate standard beverage service equipment Adaptability Decision-making Customer service Oral communication Planning, problem solving, and teamwork Self-motivated High energy Level Multi-tasking Minimum two (2) years of bar or restaurant experience to include drink preparation
Life Stay is seeking a motivated and organized individual to join our team as an Entry-Level Property Manager. This is an excellent opportunity for someone who is starting their career in property management and is eager to learn and grow in this dynamic industry. No prior experience is required, making this the perfect position for recent graduates or individuals looking to change their career path. Responsibilities: Oversee and manage properties in our portfolio to ensure they are well-maintained. Handle tenant inquiries, complaints, and requests efficiently. Conduct property inspections and coordinate repairs and maintenance. Manage lease agreements, renewals, and terminations. Collect rent, manage billing processes, and produce financial reports. Ensure compliance with housing laws and property standards. Requirements: Excellent command of the English language. Strong attention to detail and the ability to solve problems effectively. Good common sense and judgment. Ability to manage multiple tasks and meet deadlines. Strong interpersonal and communication skills. Desirable: Knowledge of property management software is a plus but not required. Interest in real estate and property management. Benefits: Opportunity to grow and take on more responsibilities as you learn the industry. Supportive team environment. Training and professional development opportunities. If you are passionate about building a career in property management and have the skills and enthusiasm we are looking for, please submit your application !
Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Business Support Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our Business. ** The prospective applicant needs to demonstrate the following:** · Mainly responsible in making business run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities. · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Ensuring that health and safety policies are up to date · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. ** Skills, experience, and qualification required for the role.** · Proven experience as a Business Support Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. ** Experience in the similar role for 3 years is desirable.** If you are a skilled Business Support Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.
RESTAURANT MANAGER Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We would like you to be fun, pay attention to detail and solve problems with a smile! We are seeking an experienced and dedicated Restaurant Manager to lead our restaurant operations. The ideal candidate will be responsible for overseeing all aspects of the restaurant, ensuring exceptional customer service, efficient staff management, financial performance, and compliance with health and safety regulations. The Restaurant Manager will play a crucial role in the restaurant's success by creating a positive dining experience for our guests and maintaining the highest standards of quality and service. Key Responsibilities: · Recruit, train, and supervise restaurant staff. · Create and manage work schedules, shift assignments, and performance evaluations. · Ensure exceptional customer service and address customer complaints or concerns. · Monitor customer feedback and make improvements based on it. · Control costs, including food and labour costs, to maximize profitability. · Oversee inventory management, including ordering and stocking supplies. · Monitor food quality and maintain inventory levels. · Ensure that the restaurant complies with health and safety regulations. · Supervise daily operations, including kitchen and dining areas. · Maintain cleanliness and hygiene standards. · Monitor supplier performance and evaluate product quality. · Ensure the restaurant has the necessary licenses and permits. · Foster a positive work environment and motivate staff. · Resolve internal disputes and promote teamwork. Your benefits: · A generous 50% discount at any Urban Greens location. · Enjoy a complimentary meal during your shift. · Uniforms will be provided. · You'll have the benefit of 28 days of annual leave. · Choose between full-time or part-time positions, all with the security of permanent contracts. · Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. · Competitive salary. · Mainly Monday- Friday. · Quarterly bonus scheme · Great working hours: 08:00-16:00
Location: The Square Tavern Job Type: Full-Time Overview: The Square Tavern is seeking a dedicated and experienced Pub Manager to lead our dynamic team. As the heart of our establishment, you will be responsible for maintaining the highest standards of operational excellence while creating a welcoming atmosphere for both staff and patrons. This role requires a leader with a passion for the hospitality industry, strong management skills, and the ability to drive business success. Responsibilities: - Oversee the day-to-day operations of the pub, ensuring that customer service is of the highest standard. - Manage and train staff, including organsing schedules, conducting performance reviews, and providing continuous professional development. - Maintain meticulous records of inventory, finances, and compliance with health and safety regulations. - Develop strategies to enhance customer satisfaction and loyalty. - Handle customer inquiries and complaints with professionalism and patience. - Promote and market the pub, planning events and specials that attract and retain customers. - Collaborate with suppliers and vendors to negotiate contracts and ensure timely deliveries. - Ensure the establishment is maintained to the highest standards, including regular checks and coordination of maintenance and repairs. - Implement and monitor systems for handling cash and other payments and ensure staff compliance with these systems. Requirements: - Proven experience as a Pub Manager or similar managerial role in the hospitality industry. - Strong understanding of business management and accounting principles. - Excellent communication and interpersonal skills for a diverse range of customers and employees. - Capability to resolve conflicts efficiently while maintaining professionalism. - Flexibility to work during peak hours, including evenings, weekends, and holidays. - Proficient in managing multiple tasks in a fast-paced environment. - Personal license holder preferred. Qualifications: - References from previous employers. - Relevant hospitality qualifications are advantageous. Benefits: - Competitive salary. - Opportunities for professional growth and advancement. - Dynamic and supportive work environment.
We are currently seeking a highly skilled and experienced Head Waiter/ Waitress to join our prestigious corporate office. This is and exciting opportunity for individuals who have a strong background in 5 - star hotels, fine dining and banqueting. Key requirements: Minimum 3 years of experience in a similar role within a 5- star hotel or fine dining establishment. Proficient in delivering exceptional service and maintaining high standards of customer satisfaction. Excellent knowledge of fine dining, etiquette and protocols. Physically fit and capable of handling demanding tasks. Exceptional interpersonal skills with the ability to communicate effectively with clients and colleagues. Flexibility to work any shift from Monday to Friday. A commitment to professionalism and maintaining a positive attitude. Responsibilities: Oversee the dining area and ensure smooth operations during meal times. Train and supervise the waitstaff, Ensuring they deliver exceptional service. Coordinate with the kitchen and ensure timely delivery of meals to guests. Maintain cleanliness and organization of the dining area. Handle guest inquiries, concerns, and complaints with professionalism and efficiency. Contract details - Type: 0 hours contract. - -Working days: Monday to Friday ( no weekends) - Pay: £18 per hour. - If you have the required experience and skills to excel in this role, We would love to hear from you. - Note: Only shortlisted candidates will be contacted for an interview.
About Us Al Dente is an Italian restaurant chain, fresh pasta laboratory and wine shop. We are a resilient and flourishing business with five locations. We provide Great food and Excellent service in a warm and relaxed environment. Head Chef We are looking for a motivated, experienced Head Chef to join the Kitchen team on our Goodge Street branch. We are looking for an head Chef eager to prepare fresh pasta dishes, quality Italian food, made from fresh, prepared with skills and passion. The ideal candidate will need to be passionate about food, flexible and keen to learn. A self-motivated natural team player that thrives under pressure. Great salary + service charge. The minimum requirements for this Sous chef role include: - Experience at the required level - Ensuring the line and prep cooks prepare the dishes according to the head chef’s specifications and standards - Training new kitchen employees on the restaurant's standards and regulations - Addressing and resolving diners' and clients' complaints quickly - Monitoring the kitchen area and ensuring that kitchen staff adhere to quality, hygiene and cleanliness standards - Ensuring all food products to be prepared are not expired - Experience in BUSY fresh food restaurant - Experience in the pasta section - A genuine passion for creating the finest food - Keen to thrive in the busy kitchen environment - A strong personality – someone looking to challenge themselves - Local to London - Eligibility to live and work in UK The role of the Sous Chef will include: - Handle fresh ingredients, prepare them to the highest standards - Leadership skills - Carry out the service at all sections - Maintain a professional manner while under pressure - Handling staff issues, such as sick leave and attendance, and taking disciplinary action when necessary
We are looking for dynamic, buzzing and friendly people to join our growing team at the Empire casino. Within this role you will be vital in supporting our food & beverage team, assisting the management, and overall ensuring our customers receive the best service we have to offer. We offer employee benefits; below is a taster of what we offer: • Service charge • Growth opportunities • Extensive employee HUB offering discounts • Regular training and development • Refer a friend incentive • 50% off food and drinks in all our UK venues WHAT YOU WILL BE GREAT AT: • Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures. • Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times. • To provide, and ensure staff provide, outstanding customer service and guest relations at all times. • To rectify any customer complaints or deal with any guest queries that may arise whilst on shift. • To assist the management team in completing team appraisals, service reviews and training. • Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc. DESIRED SKILLS: • A good level of verbal English • Understanding of basic food hygiene • Attention to detail • Positive and upbeat attitude • A high level of personal integrity • A strong work ethic with a passion for exceeding expectations • Show respect and appreciation to all • Encourage and contribute toward a culture that supports everyone to be the best that they can be Please Note: You must be aged 18 or over and have the right to work in the UK.
Job Opportunity: Assistant Manager at Clean Kitchen – Battersea Are you passionate about the fast-paced world of quick service restaurants? Do you thrive in a dynamic environment where no two days are the same? We're seeking a dedicated and energetic Assistant Manager to join our team! Position: Assistant Manager Company: Clean Kitchen Location: London - Battersea Power Station Job Type: Full-time Responsibilities: - Assist in overseeing daily operations to ensure efficient and smooth functioning of the restaurant. - Supervise and train staff members to maintain high standards of customer service. - Help in inventory management, ordering supplies, and controlling costs. - Ensure compliance with health and safety regulations at all times. - Handle customer inquiries, concerns, and complaints in a professional manner. - Collaborate with the management team to develop strategies for business growth and improvement. Requirements: - Previous experience in the hospitality industry in a managerial role. - Strong leadership skills with the ability to motivate and inspire team members. - Excellent communication and interpersonal skills. - Proven problem-solving abilities and decision-making skills. - Flexible schedule, including evenings, weekends, and holidays. - Food safety certification is a plus. Perks: - Competitive salary of up to 35k per year and benefits package. - Opportunities for career advancement and professional development. - Fun and fast-paced work environment with a supportive team. - Free delicious food on shift! If you're ready to take the next step in your career and be part of an exciting team, apply now! We can't wait to meet you!
Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveler. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Job Description Reporting to the Front of House Manager, the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift, offering a naturally friendly, helpful and responsive level of service for our guests. What you’ll do… Keep the hotel premises and guests safe and sound. Make sure every guest feels special and eager to come back for more. Manage and resolve any guest complaints, concerns, or emergencies that may arise during the night shift. Patrol the hotel grounds regularly to keep an eye out for anything fishy or unsafe. Handle any reservations, bookings, or inquiries that may occur during the night shift. Keep detailed records of who's staying with us, any incidents, and other important info. Know your stuff when it comes to health and safety rules. Be part of the hotel crisis and fire teams and know all the drill. Stay in the loop with other departments and staff to keep things running smoothly and guests happy. QualificationsMost important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures. You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required. Your humble and open to ideas. We leave our egos at the door and help get it done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... Opportunity to take party in an amazing opening team, Hyde is doing it differently. 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Goes without saying, but we’ll feed you during your shift. Extra time off to volunteer with one of our partner charities Cycle to work scheme The chance to make your mark in a fast-growing Brand Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work Excellent discounts across the entire Ennismore family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Bohemian & Chic When Hyde Lounge opened in 2005, it transformed the Sunset Strip in Los Angeles, along with the concept of nightlife itself. Since then, the brand has expanded to include Hyde Hotels and Residences, Beach Clubs, and Mixology Lounges, inviting its followers to be the first to know, and introducing them to the latest and greatest in nightlife adventures. Every guest at Hyde Hotels is treated like a Hyde Lounge regular. Hyde fosters a sense of mystery – the exciting feeling that anything can happen.
We are looking for a hard-working and energetic Sales Associate who can sell our amazing fresh pasta, in the world's most iconic and luxurious department store, Harrods. What you'll do at Pasta Evangelists: - Ensure the standards with regards to preparation and presentation of the counter are adhered to at all times. - Maintain the highest standard of cleanliness and maintenance of furnishings and equipment. - Treat company property with due care and attention. - Adhere to all company policies and procedures to ensure smooth running of the business. - Ensure you are operating world-class service standards that showcase the brand. - Follow processes and procedures to reduce wastage within the restaurant. - Adhere to cash handling procedures set in place by the company. - Maximize sales opportunities through excellent service and upselling techniques. - Respond to changes in the business as required. - Project a positive and professional image to customers and employees. - Handle all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and ensure follow up, ensuring any situations are brought to the attention of Managers. - Develop a culture of actively seeking feedback from customers on a regular basis. - Attend daily briefings and respond to any necessary changes and updates. - Enjoy a professional working relationship with your team, ensuring excellent communication. - Be punctual, always following company absence and lateness procedures if unable to attend work as scheduled. - Support the training of new employees. What we can offer: - Join a dynamic, fast-moving & diverse team - Regular team socials - Prorated 28 days of paid annual leave (inclusive of bank holidays) - Free Pasta Evangelists products - Free Italian lessons - Discounted gym membership - Discount at our counter and restaurant in Harrods - Referral bonus Scheme - Cycle to work scheme
Overview: We are seeking an experienced Business Support Manager to join our team. The ideal candidate will oversee the administrative operations of the company, ensuring efficiency and compliance with company policies along with sales administration matters. Duties: - Develop and implement administrative policies and procedures - Manage office supplies inventory and place orders when necessary - Coordinate office activities and operations to secure efficiency and compliance with company policies - Manage agendas/travel arrangements/appointments etc. for upper management - Manage phone calls and correspondence (e-mail, letters, packages etc.) - Support budgeting and bookkeeping procedures - Oversee the recruitment and onboarding of new employees, ensuring that they are appropriately trained, and their paperwork is completed accurately - Manage and maintain relationships with vendors and service providers. - Manage and response appropriately for any complaints received from the clients. - Ensure that quotations are sent to all new account enquiries as per management’s direction and within agreed timescales. - Manage invoices and maintain records. Requirements: - Proven experience in the similar role - Bachelors Degree (preferred) - Excellent time management skills and ability to multi-task and prioritize work - Attention to detail and problem-solving skills - Proficient in MS Office. Excellent written and verbal communication skills - Strong organizational and planning skills This is a full-time position offering competitive compensation. If you are a detail-oriented individual with excellent organizational skills, we encourage you to apply for this exciting opportunity. Job Type: Full-time, Permanent
The Main Purpose of this Role The main purpose of this job role is to take responsibility for ensuring that Exhibit Bars customers receive service to be talked about – that is informal, friendly, efficient and knowledgeable. Furthermore, to increase the sales and profitability of the bar and restaurant by offering great product advice and make recommendations where required and seek every opportunity to maximise sales. The Person You should have good organisational skills, be able to use your own initiative and be able to prioritise effectively. You should be visually alert, have a personality and the confidence to sell and tend to a number of different tables and customers all at once. You should be able to remain calm under pressure and enjoy the hospitality industry. Mis-en-Place Prepare service stations for glassware, condiments and product, ensuring maximum availability and fast, friendly service. Meticulously setting up the bar, always ensuring that all items are spotless eg glasses polished, glassware and cutlery polished, back-bar, displays and front bar surfaces wiped and correctly presented to create a wow impression to our customers. Customer Service Meeting and greeting customers with a smile and a friendly greeting and demonstrating customer awareness at all times. Co-ordinate your time effectively to ensure customers receive the best possible. Be ready at all times to see to the needs of customers. Use eye contact and communication to manage queues effectively and ensure that waiting customers are served in the correct order. Have a thorough knowledge of product ranges for beers, wines, spirits and cocktails and be confident to make recommendations/upsell. Always follow the Exhibit Bars steps of bar service Remove empty glasses, bottles and condiments as drinks are finished to ensure that the bar and customer tables are always clean and clutter-free. Resolve any minor issues or complaints that may arise but always communicate any issues with the Manager on duty so that the problem can be dealt with effectively. Great Communication Attend and contribute to pre-shift team meetings. Establish a positive, informal and friendly rapport with customers – be yourself! Maintain a positive and proactive relationship with kitchen, bar and reception teams throughout the shift to ensure that the customer experience is exemplary. Financial Accountability Comply with the cash handling procedures and be responsible for bill settlement, correcting and explaining any errors or discrepancies, using Comtrex or other till systems. Handle voiding, correcting and changing bills in accordance with the prescribed Exhibit Bars billing and charging procedure. Comply with Exhibit Bars cash-out procedures. Other Duties Be familiar with all products that are sold in the bar and restaurant by attending wine, food or any other training as required and be confident to explain dishes when serving your guests. Ensure that you clock in and out correctly. Ensure that your attire and presentation are of the highest standards. You should always look your best as first impressions are lasting (please refer to the grooming policy in your employee handbook). Arrive punctually for your shift and be ready to start work at least 10 minutes before your shift is due to start. Correctly follow company absence and lateness procedures. Comply with all Food Hygiene and Fire, Health & Safety and Licensing regulations, attending any training as required by the Company and adhering to all company policies and legislative requirements. HAVE FUN !
The Main Purpose of this Role · Hosting/Maximising covers/ turning tables · Dealing with Collins/DesignMyNight Messages · Answering phones and dealing with customer enquiries · Manage all reservation systems and ticketing including Design My Night & Tonic · Respond to all social media queries · To deliver outstanding customer service · Deliver and contribute to the sales strategy · Welcoming and entertaining private parties · Table plan management · Encouraging guest feedback · Build fantastic relationships with all other departments. · Enforcing house rules · Being a presence in the venues across key shifts and ensuring brand hosting values are being met. The Person · Exceptional standards of guest care · Pro active and reactive · IT literate, a good communicator, in all forms · Flexible in approach · Hours to suit the needs of the business · proficient in Design My Night · Thrives in a pressured environment · Problem solving and thinking ahead to spot possible mistakes ahead of time · Loves people! Customer Service Meeting and greeting customers with a smile and a friendly greeting and demonstrating customer awareness at all times. Co-ordinate your time effectively to ensure customers receive the best possible. Be ready at all times to see to the needs of customers. Use eye contact and communication to manage queues effectively and ensure that waiting customers are served in the correct order. Have a thorough knowledge of product ranges for beers, wines, spirits and cocktails and be confident to make recommendations/upsell. Always follow the Exhibit Bars steps of bar service Remove empty glasses, bottles and condiments as drinks are finished to ensure that the bar and customer tables are always clean and clutter-free. Resolve any minor issues or complaints that may arise but always communicate any issues with the Manager on duty so that the problem can be dealt with effectively. Great Communication Attend and contribute to pre-shift team meetings. Establish a positive, informal and friendly rapport with customers – be yourself! Maintain a positive and proactive relationship with kitchen, bar and reception teams throughout the shift to ensure that the customer experience is exemplary. Other Duties Be familiar with all products that are sold in the bar and restaurant by attending wine, food or any other training as required and be confident to explain dishes when serving your guests. Ensure that you clock in and out correctly. Ensure that your attire and presentation are of the highest standards. You should always look your best as first impressions are lasting (please refer to the grooming policy in your employee handbook). Arrive punctually for your shift and be ready to start work at least 10 minutes before your shift is due to start. Correctly follow company absence and lateness procedures. Comply with all Food Hygiene and Fire, Health & Safety and Licensing regulations, attending any training as required by the Company and adhering to all company policies and legislative requirements. HAVE FUN !
Azura is an Aegean restaurant, bar and terrace with dishes and cocktails inspired from Greece and Turkey. We have devoted ourselves in creating a unique experience combining dining and entertainment in the heart of London. We are looking for Receptionist for our restaurant bar and terrace. The restaurant boasts 150 covers across 2 floors, a VIP roof terrace and an outdoor alfresco area. We are looking for motivated individuals who will enjoy working in a lifestyle restaurant bar operations. Responsibilities: •Greeting customers when they arrive and leave •Acting as main point of contact for reception staff •Implementing new reception procedures •Taking phone calls for reservations •Resolving customer complaints •Supervise booking system and arrange seating arrangements •Schedule reservation for guests both in person and over the phone Responding to emails Requirement: •Excellent communication skills •Excellent customer service skills •Patience and composure •Good computer skills •Previous working experience with SevenRooms booking system is a bonus
Full job description We're thrilled to announce an exciting opportunity for a Retail Sales Advisor to join our dynamic team at our Russell Square location. This is a full-time position with various hours available, offering up to 37.5 hours per week. As part of our team, you'll need to be flexible with your schedule, including weekend work on rotation and occasional overtime to cover holidays. Key Responsibilities: - Handle foreign exchange and currency transactions for our valued customers. - Drive store revenue through effective upselling and cross-selling techniques. - Process debit/credit card payments and handle cash transactions accurately. - Ensure compliance with operational regulations, including training, complaints handling, and data protection. - Assist with inventory management and provide office support. - Maintain meticulous records of transactions using databases and spreadsheets. - Handle incoming customer calls and inquiries, building strong client relationships. - Contribute ideas to enhance current business processes. Desired Skills: - Eagerness to learn and adapt. - Strong team player with excellent communication skills. - Confident and proactive with a positive attitude. - Detail-oriented and numerically accurately. Qualifications and Experience Required: - GCSE (or equivalent) in English and Maths. - Demonstrable excellent customer service experience, particularly in cash handling environments. - Experience working with foreign currencies is preferred. - Superior customer service skills with a keen eye for detail. - Comfortable communicating effectively within the team and with external customers and suppliers. - Flexible and proactive approach to work. Experience: Cash handling: 1 year (preferred) Previous experience in a money exchange/bureau de change or similar business preferred but not essential. Work Remotely: No Job Types: Full-time, Part-time Schedule: Monday to Sunday Wage: £14 p/h Closing Date: 20/05/2024 Don't miss this opportunity to join a vibrant team in the heart of London's financial district! Apply now and become a key player in our growing business. Job Types: Full-time, Part-time, Permanent Work Location: In person
Location: Remote (United Kingdom) About Us: Novalink Virtual Hub is a leading provider of remote customer service solutions, specialising many different areas of customer service so we have position tailored to everyone. With a partnership with the Arise platform, we offer a unique opportunity for individuals to join our dynamic team of remote agents. At Novalink, we prioritize flexibility, professionalism, and excellence in customer service. Join us and embark on a rewarding journey in the virtual customer service industry. Position Overview: We are seeking passionate and enthusiastic individuals to join our team as Remote Travel Customer Service Agents. In this role, you will provide exceptional customer support to travelers, assisting with inquiries, reservations, and travel-related issues. As a valued member of our team, you will have the opportunity to work remotely, set your own hours, and enjoy biweekly pay. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat Assist customers with booking flights, hotels, rental cars, and other travel arrangements Resolve customer issues and complaints with empathy and efficiency Provide accurate and detailed information about travel destinations, policies, and procedures Follow company guidelines and procedures to ensure high-quality customer service Participate in training sessions to enhance product knowledge and customer Service. Qualifications: Previous experience in customer service, preferably in the travel industry (WE OFFER TRAINING!) BE 18 AND OVER Be within the United kingdom Have a laptop or desktop computer Can pass a valid background check Excellent communication skills, both written and verbal Strong problem-solving abilities and attention to detail Ability to multitask and work efficiently in a fast-paced environment Proficiency in computer applications and internet navigation High school diploma or equivalent; additional education or training in travel or hospitality is a plus Benefits: Fully remote position with flexible hours Biweekly pay Training available for all agents signing up Opportunity for professional growth and development Supportive and inclusive work environment Join Our Team: If you are passionate about travel and providing exceptional customer service, we want to hear from you! Join Novalink Virtual Hub and become part of our dedicated team of remote agents. Apply now and embark on an exciting career in the virtual customer service industry. Happy applying !!!
The receptionist supervisor will assist the duty manager in all business operations. The supervisor must be confident in Supervising and Working Alone in the Hotel building during some shifts. We are a small Boutique Hotel in Great Titchfield St, W1W 7QR, consisting of 5 Bedrooms. We are seeking a Flexible Hotel Receptionist supervisor to Work shifts from 7 a.m. to 10 p.m., 5 days a week. Candidates must be confident enough to work alone and on weekends. Your duties involve front desk reservations, assisting the manager in all customer services, and supervising the hotel reception during various shifts. Duties also include a combination of Administration, Updating Prices and Inventory, replying to emails, Managing Housekeeping and concierge, portering, keeping Reception and common areas clean and sanitised, and assisting with all guests’ requirements. Training will be provided. Must be very flexible and willing to work both Mornings and Afternoon Must be Willing to Work on a Rota timetable, including weekends and public holidays if required. This is a great opportunity for personal development and to gain more experience in Reservations, Customer service, Sales, Accounts and Administration, and Hotel Management. Join our team at our small, privately run 5-room Hotel. We foster a supportive work environment where your contributions are valued, and your professional growth is encouraged. We are seeking someone who has: - Fluent in Written & spoken English. -Good with Computers - Able to handle reservations and allocation of bookings - Experienced in Supervisory role - Must be Flexible and willing to work weekends, Bank Holidays, early Mornings, or evenings. - Very Competent, Able to work alone. -Hard Working, patient, and Calm - Helpful, polite, and Willing to assist Guests with Luggage or solve problems - Guest Customer Service focus, Very Friendly, Polite. - Good communication skills, keeping the manager up to date with any problems and follow-up. -Good Listener, managing any requests or issues with genuine warmth and interest in learning - Good personality with a can-do attitude and self-motivation. - Provide professional Service and be able to smile at work. Job Duties involve: Check-In and Check-Out Hotel Guests Managing Online Reservations Liaising with Customers and their requirements. Handling any room complaints Managing all Emails and Telephone Queries Administration Random Room Inspections Attending to Guest requests Assisting in Managing all Departments: Reservations, Housekeeping Please e-mail your CV via attachment (You Must have a UK work permit), and Experience (1 year+ work experience.) .... etc Job Types: Full-time,
- Welcoming guests, managing reservations, and escorting them to their tables while providing a friendly and hospitable atmosphere. - *Processing customer payments, including handling cash, operating point-of-sale (POS) systems, and ensuring accuracy in transactions. - *Actively listening to guest feedback, addressing any concerns or complaints promptly and professionally, and finding appropriate solutions to ensure customer satisfaction. - Monitoring and maintaining cleanliness. - Coordinating with kitchen and bar staff to ensure efficient communication, accurate order delivery, and timely service. - *Allocate designated storage areas for different types of stock items. Clearly label shelves or bins to facilitate easy access and inventory management. Implement a system such as First-In, First-Out (FIFO) to ensure proper stock rotation. - *Adhering to food safety and hygiene standards, including proper handwashing, sanitization practices, and compliance with health and safety guidelines.