Customer service chat jobs in United Kingdom

Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles, • A full UK driving licence with fewer than 6 points We’re Orange Heroes At the RAC, we never stand still. With a legacy of over 125 years, it’s this restless drive for better that’s earned the trust of over 12.5 million members and it’s why we’re on a mission to be the UK’s number one motoring services provider. That commitment to excellence isn’t just felt by our members, it’s echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together. We’re all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you’re invited to bring your full self to it.

Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French or Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

About the Company: We are a leading company in the forex trading industry, dedicated to providing exceptional service and support to our clients. Our mission is to empower individuals to achieve their financial goals through innovative trading solutions and a commitment to excellence. About the Role: As a Vietnamese-speaking Customer Support Representative, you will be responsible for providing exceptional customer service to our Vietnamese-speaking clients in the forex trading industry. You will assist clients with inquiries, provide information about our products and services, and resolve any issues or concerns they may have. This role requires fluency in Vietnamese, strong communication skills, and a solid understanding of the forex market. Responsibilities: • Respond to incoming inquiries via various channels (phone, email, live chat) from Vietnamese-speaking clients promptly and professionally., • Provide accurate and comprehensive information about our forex trading platforms, products, services, and account-related queries., • Assist clients with onboarding, including account registration, verification, and documentation requirements., • Guide clients in navigating the trading platforms, explaining basic trading concepts, and providing technical support as needed., • Resolve client issues, concerns, and complaints in a timely and efficient manner, escalating complex cases to the relevant departments when necessary., • Collaborate with other teams, such as compliance and sales, to ensure seamless client experiences and compliance with regulatory requirements., • Maintain accurate and detailed records of client interactions, inquiries, and resolutions in the CRM system., • Participate in ongoing training and professional development programs to enhance knowledge of forex trading, customer service skills, and company offerings. Qualifications: • Fluency in Vietnamese is essential., • Proficiency in English is also required., • Fresh graduates are welcome., • Proven experience and knowledge of forex trading concepts are a plus., • Excellent communication skills with the ability to explain complex information in a clear and concise manner., • Exceptional problem-solving and analytical skills to address client issues effectively., • Ability to work independently and as part of a team in a fast-paced environment., • Excellent time management skills with the ability to multitask and prioritize tasks effectively., • Tech-savvy with a good understanding of trading platforms and software applications., • High level of professionalism, integrity, and empathy when dealing with clients., • Flexibility to work in shifts. Required Skills: Strong communication skills, fluency in Vietnamese, understanding of forex trading. Preferred Skills: Experience in customer service, knowledge of trading platforms. Pay range and compensation package: Competitive salary based on experience.

We are recruiting experienced Software implementation Consultants with at least 3 years experience in implementing business, financial or enterprise software. The roles involves working with our new clients to plan and manage training, pilot running, data take on and go-live. Our cloud service handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries. There is a preference for candidates to be based in the Central England area. Our implementation team Our implementation team work with our clients and our support team to plan, coordinate and deliver training, pilot running, data take on and going live. Role • Planning software rollouts with our clients’ management, • Managing training, pilot running, data take on and go live, • Presenting training courses on aspects of our enterprise software, • Advising clients on how to use our software to improve their business, • Working with our development teams to test and refine new facilities, • Analysing issues and proposing solutions, • Identifying improvements of benefit to our clients, • General Support Requirements • Ability to work fluently in English, • 3+years experience of supporting and Implementing Enterprise management software, Sage, Dynamics, SAP or similar enterprise software preferably within the Logistics, Supply chain & Transportation sectors., • Experience of EDI and APIs, • Experience of Logistics and WMS, TMS would be an advantage, • Good people and communication skills, • Bachelors degree, • Lifelong learner, • Attention to detail combined with imagination, • Practical approach to real world problems Unlimited opportunities 30 years of innovation and refinement have resulted in the expansion of our business based on referrals from happy clients. Our growth is now accelerating and creating unlimited opportunities for career advancement. Work from home All our people work from their home or co-working offices in 10 countries. Our new business and implementation teams work with prospects over Microsoft Teams and visit them at their offices in the UK and Europe. Meet Ups We chat every day on Teams and meet up socially around Europe at least 4 times a year. This year in June we met in Budapest ,in February in Kitzbuhel, Austria for a ski trip, and there is an upcoming meet-up planned for September in Paris. The Christmas party will be in Dublin. Our Christmas party is traditionally held in Dublin. What we offer • A competitive salary, • An excellent working environment – for example, we don’t do overtime, • In house and external courses focused on your personal and professional development, • Fully remote working, • Quarterly company meetups in interesting locations in Europe

The Company This ambitious business take pride in their delicious range of chilled and frozen products, supplying retail and food service customers across the UK, Europe and globally. Growing fast they are looking to add to their talented NPD team with a Senior Product Developer. The Role Reporting to the General Manager, you’ll be joining a small NPD team and will be responsible for the end-to-end development of exciting new food products - ensuring each concept is not only innovative but commercially in line with product briefs and market insights. This is a broad role where you’ll be working with the overseas R&D team to transform customer briefs into viable production possible products. You’ll take ownership of all stages in the product lifecycle, manage project critical paths and collaborate with technical, ops and procurement teams to ensure quality, innovation and compliance are achieved on the exceptional new products that will adorn the retailer shelves. You’ll also be involved in packaging improvement, artwork sign off and post-launch reviews. A key part of your role will be forging lasting customer relationships to understand project aspirations and transform these briefs into on-trend and on-time concepts. The Candidate We are seeking an ambitious, creative and capable Product Developer looking to step up into broad role within a growing business. You’ll have experience ideally within chilled or frozen categories for branded or retail own-brand products. You’ll relish the chance to be involved in every facet of NPD and EPD. Ideally you will have a food degree too. We’re also looking for exceptional communication skills, as you’ll be retailer facing, and managing projects with internal internation teams to launch products quickly and successfully. You must have excellent communication and organisation skills coupled with the ability and enthusiasm to learn quickly and get started on new projects. You will have an amazing understanding of food trends, ingredients, and seasonality which you can use to revamp recipes as well as conjure up new delights. This is an exciting role where frequent travel will be involved across the UK, EU and to SE Asia. So, if you’re currently a Product Developer looking to grow and thrive in a pacey new environment with lots of customer contact, then this could be the role for you! Apply now or call 0345 2600 737 / 07700 137 110 for a confidential chat. Ref: L6897 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas

Cue is a rapidly growing customer service SaaS company focused on enabling businesses to engage their customers through WhatsApp, web chat widgets, Facebook Messenger, and more.We are looking to elevate the UI experience of our omni-channel AI customer service platform to the level of other great de

Join the World of Luxury at Prestige Pawnbrokers Now Hiring: Full-Time Pawnbroking Appraisers 📍 Locations: Guildford | Richmond | Weybridge | Hatton Garden | Gracechurch (City of London) | Chelsea | Loughton | Manchester Prestige Pawnbrokers is expanding – and we're looking for passionate, knowledgeable individuals to join our expert team. This is your chance to build a rewarding career with a fast-growing, luxury asset lender and retailer that’s redefining the pre-loved market. 💎 Known for our iconic Channel 4 TV series, Posh Pawn, Prestige is synonymous with sophistication, quality, and trust. ✨ Why Join Us? • Work with iconic brands like Rolex, Cartier, Hermès, Chanel, Patek Philippe, Tiffany & Co., and more., • Be part of a passionate team of professionals who value knowledge, growth, and service excellence., • Advance your career with opportunities for progression in an ever-evolving luxury sector., • Enjoy competitive pay and exclusive employee discounts on luxury goods. 🔍 Your Role at a Glance: As a Pawnbroking Appraiser, you’ll play a vital part in the customer experience and valuation process. Your main responsibilities will include: • Providing outstanding customer service in-store, over the phone, and via email., • Appraising luxury items including jewellery, watches, handbags, and other valuables., • Engaging in the retail sales of high-end pre-loved items., • Staying ahead of market trends in both pawnbroking and luxury retail., • Keeping a keen eye on local competitors and contributing ideas for continuous improvement. ✔️ What We’re Looking For: We welcome candidates from a variety of backgrounds, including: • Pawnbroking, jewellery, auctioneering, or gallery experience, • Valuation expertise in luxury watches, fine jewellery, handbags, or art, • A passion for customer service and luxury goods, • A desire to grow within a forward-thinking, innovative business 📩 Interested? Let’s Talk. Send your CV to . We’ll arrange an informal chat with a member of HR or one of our store managers to explore current opportunities. 💼 Prestige Pawnbrokers – Where Expertise Meets Elegance

We are recruiting experienced Product Support Specialists with at least 2 years experience in supporting business enterprise software, experience with TMS, WMS, Microsoft Dynamics or similar is preferred. The roles involves training and assisting our clients to use our world class enterprise software to transform their efficiency, service and profitability. Our software handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries. All our people work from their home or coworking offices in 10 countries. We chat every day on Teams and meet up socially at least 4 times a year. This year in June we met in Budapest, Hungary, had a ski trip in Kitzbuhel, Austria in February, we will meet in Paris in September, at Christmas we all meet in Dublin, We complement your work experience with in house and external courses – not necessarily related to your work but with a view to your personal and professional development. What we offer • A competitive salary, • An excellent working environment – for example, we don’t do overtime, • In house and external courses focused on your personal and professional development, • Fully remote working, • Quarterly company meetups Roles • Presenting training courses on aspects of our enterprise software, • Advising clients on how to use our software to improve their business, • Planning software rollouts with our clients’ management, • Working with our development teams to test and refine new facilities, • Analysing issues and proposing solutions, • Identifying improvements of benefit to our clients, • General support Requirements • Ability to work fluently in English, • 2+years experience of supporting an ERP, WMS, TMS or similar software, • B2B experience, • Good people and communication skills, • Bachelors degree, • Lifelong learner, • Attention to detail combined with imagination, • Practical approach to real world problems

Floorwalker: Deskside, Teams, Microsoft Teams, MFA, Outlook, Support, Troubleshoot Our Global Enterprise client is looking for Deskside and Floorwalker to support the team during the migration from Zoom to Microsoft Teams. This includes end-user assistance, coaching, guidance, and adoption support following induction training delivered by QA trainers. The resource may work in Tandem with other technicians floorwalking on site, and a local resource can be used. Start Date: ASAP Duration: 100 days (initially) Pay Rate: £14.30 ph (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £16.24 ph (includes rolled up holiday) IR35 Status: Inside Location: London Responsibilities: • Support colleagues with Microsoft Teams queries such as:, • Setting up/joining meetings, calls, and chat, • Sharing and collaborating on documents in Teams, • Troubleshooting login or MFA issues, • Fixing Teams/Outlook calendar integration, • Resolve end-user issues (audio/video not working, connectivity problems, app crashes, sync errors)., • Coach colleagues on how do I? questions (eg sharing screens, adjusting notifications, using the mobile app)., • Direct users to self-serve resources and digital training content., • Capture recurring issues and knowledge gaps to feed back to the project team., • Excellent communication and customer service skills., • A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards, • Work well within a team, report issues and risks, take part in team meetings, share ideas and work towards improving our service. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

NSS is proud to have Platinum accreditation from Investors in People. We are a specialist services supplier. From building maintenance to window and specialist cleaning, platform hire and equipment testing self-delivered services, anywhere in the UK Due to our continued growth, we are currently looking for a Glazier to join the team. NSS Maintenance are a working at heights contractor working throughout UK, servicing facilities management clients and the refurbishment industry alike. You will be working in a team of two. attending Glazing jobs around your location. This is great opportunity to expand your skills and process in a great company. IMPORTANT INFORMATION To ensure a fair and unbiased recruitment process, we have chosen to collaborate with Hubert.ai in this process. After submitting your application, you will be invited to participate in a chat-based interview with our virtual recruitment assistant, Hubert. Please complete it as soon as possible. The interview typically takes about 15-20 minutes to complete. Benefits: Fully equipped vehicle with fuel card Overtime at time and half All equipment provided with Mobile Phone Full issue of PPE (personal protective equipment) Personal development opportunity with Industry recognised training 20 days paid holiday per year plus the 8-bank holiday Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers Trade Point Card which will enable you to get 10% off at any B&Q Day off for your birthday after length of service Eye care vouchers Referral bonus scheme Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more Responsibilities of the role: Working in teams on reactive and planned glazing jobs Making safe damaged units / panes and returning to site at later stages to replace units and panes. Commercial experience with glazing in general Ability to measure large retail and commercial glazing must be able to use Merlin tool Ability to read O&M information to determine glazing profile and structure Ability to deal with suppliers and order glazing units / panes (existing network of suppliers in place) Experience in co-ordinating specialist equipment suppliers such as cranes, spider cranes and lifting operators. Ability to support other tradesman when glazing jobs not available roofing, coatings and cladding Experience within working at heights Good communication and customer service skills use of PDA to ensure swift communication and images uploaded to head office Support the slough depot management team in the co-ordination of glazing replacement. We aim to grow this service offering in the south Consult with our National Glazing Manager to ensure all works are planned carefully Requirements required: Must be flexible with working hours, early starts, late finishes and some weekends Good communication and customer service skills Full clean driving license You will have an appetite for heights What we need from you but not essential IPAF (1b, 3a, eb) CSCS labourer PASMA First aid NSSM TPBN1_UKTJ

Hybrid Role: Dr Sam’s Retail Sales and Customer Experience Executive - London Location: ● 4 days/week in-store: London (Base Store: Westfield White City) Working Days: 5 days pw, 7.5hrs per day (excluding 1-hour lunch break) on a 4-week rolling rota Mon-Sun Overview: We are looking for a passionate and versatile Retail Sales & Customer Experience Executive to represent Dr Sam’s both in-store and online. This unique hybrid role bridges our physical retail presence with our digital customer experience team — ensuring that every touchpoint, from the shop floor to live chat, reflects the exceptional care, clarity and credibility Dr Sam’s is known for. Your Responsibilities:In-Store (4 days/week): ● Act as a passionate ambassador for Dr Sam’s on the shop floor, confidently selling and recommending products to meet customers’ skincare needs, driving sales, customer loyalty and repeat business. ● Consistently achieve individual sales goals and contribute to brand sales objectives. ● Stay up to date with product/brand education to ensure the highest level of service. ● Build strong relationships with in-store teams and clients, becoming a trusted expert ● Conduct daily operational checks: manage stock levels, ensure testers are replenished, and maintain immaculate display standards. ● Support education by delivering training sessions to retail partner staff, promoting deep brand and product understanding. ● Organise and participate in brand-boosting store events, product demonstrations, and popup experiences using tools like the Routine Finder Quiz. ● Provide weekly reporting on sales, feedback, and field insights to HQ and the Retail & Education Manager. Remote (1 day/week): ● Work alongside the Customer Services team to respond to customer enquiries via email, live chat and phone. ● Resolve product, order, or subscription-related issues in a warm, helpful, and brand-aligned manner. ● Educate customers digitally about product usage, routines, and troubleshooting. ● Gather and communicate feedback, trends, and FAQs to the broader team to inform product development and customer experience improvements. ● Use CX software platform Gorgias and associated tools to manage tickets efficiently and maintain service excellence. Who You Are: ● An entrepreneurial people-person who loves both face-to-face and digital interactions, with the ability to make customers feel seen, supported, and educated. ● Proven experience in retail (ideally beauty/skincare) and/or customer experience roles. ● Strong product knowledge or passion for skincare and confidence in explaining ingredients, routines, and expected results. ● Organised and self-motivated, capable of managing priorities across multiple channels. ● Tech-savvy with experience using helpdesk platforms (Gorgias/Zendesk), subscription platforms, or loyalty programs. ● Excellent written and verbal communicator. ● Resilient, solutions-focused and calm under pressure in a fast-paced environment that requires multitasking with minimal supervision. ● Strong attention to detail, initiative, and the ability to work both independently and collaboratively. ● Agile and adaptable, with the flexibility to work evenings, weekends, and bank holidays. What we offer: ● Competitive salary plus commission ● 33 days holiday (25 days + 8 bank holidays, which you may be required to work) ● Product allowance & generous employee discount ● Hybrid working arrangement (1 WFH day/week) ● Company pension ● The exciting opportunity to grow with a dynamic, founder-led beauty brand set for global expansion and all the related potential for your career. About Dr Sam’s: Founded by cosmetic dermatologist Dr Sam Bunting, we create expert-led, accessible skincare for those who want clarity and results. With a digital-first approach, a passionate community, and powerful clinical formulations, Dr Sam’s is changing the way people engage with skincare.

Our client, a well-established tour operator, is seeking a Sales Team Leader to oversee a team of sales experts as well as nurturing trade relationships and driving holiday sales. This is a full time role on a hybrid basis with a salary of £30,000 plus commission OTE approx £38,000. Sales Team Leader responsibilities: • Lead and support the daily operations of the Sales Team, • Coach and mentor team members to achieve targets and deliver outstanding service, • Build and maintain strong relationships with travel agents and suppliers, • Analyse sales data to identify trends and inform strategy, • Act as first point of escalation for customer service issues, • Sell holidays across our beach and ski programmes via phone, email, and web chat, • Collaborate with commercial and flight teams to optimise occupancy and flight loads, • Ensure every client receives an exceptional, on-brand experience, • Support other departments as needed Sales Team Leader skills required: • Proven experience supervising a sales team, • Strong background in sales and customer service (phone and face-to-face), • Excellent communication, organisation, and time management skills, • Motivated, resilient, and solution-focused, • Proficient in Microsoft Office Additional information: • Hybrid working in London office, • Option to work from a resort in Summer, • Regular company socials and events, • Regular fam trips, • Discounts on holidays for friends and family

Inbound Sales Executive Travel TechStartup London – Hybrid Comp Package Below (Base + Commission + Benefits) At Hired By Startups, we’re working with a high-growth luxury travel startup, backed by some of Europe’s leading entrepreneurs and VCs, to hire an Inbound Sales Executive. This business is on a mission to redefine how people book holiday homes, curating only the very best properties worldwide and connecting them with premium travellers. Every home is carefully vetted, every communication is honest and transparent, and the service is truly world-class. About the role As an Inbound Sales Executive, you will: • Respond to high volumes of inbound leads across live chat, phone, and email., • Manage the full sales cycle: qualify, analyse needs, propose solutions, handle objections, negotiate, and close., • Provide quotes and guide clients on homes, amenities, and locations., • Work with partners including travel agents, concierge services, and film/TV production companies., • Deliver a world-class service experience, building long-term client relationships. This role will not include in-stay customer support or itinerary management - it’s focused purely on driving sales and creating lasting client impact. About you As an Inbound Sales Executive, you’ll have: • 1–2 years’ sales or customer-facing experience., • Proven success in a target-driven environment., • Excellent written and spoken English (additional languages an advantage)., • Experience with Salesforce or another CRM is beneficial., • Knowledge of London, Paris, or Italy highly desirable., • Strong multitasking skills, thriving in a fast-paced environment., • Ambition, positivity, and a genuine passion for travel. You’ll excel if you’re motivated by sales targets, deliver exceptional service, and bring a “solutions over problems” mindset. Benefits This is a high-reward role in a scaling startup. You can expect: • £50-65k OTE (base + uncapped commission), • EMI stock options, • Hybrid working – 3 days WFH, 2 in London, • 25 days holiday + bank holidays + your birthday off, • Option to buy/sell up to 5 holiday days, • “Work from anywhere” policy – up to 4 weeks per year, • Pension scheme + BUPA health plan, • MacBook Pro & latest tech provided, • Dog-friendly office, breakfast/snacks, and Friday socials, • Discounted stays for friends & family Why Apply? If you want to join a venture-backed luxury travel scale-up where you’ll close warm inbound leads, work with premium clients, and earn uncapped commission in a high-growth environment - this is the role for you!

Join us as a Specialist Customer Care Advisor within one of the following business areas : Customer Due Diligence, Mandates, High Value Servicing, and the Expert support team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. To be successful as a Specialist Customer Care Advisor, you should have experience with • Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience., • Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions., • Demonstrate computer literacy with the ability to navigate digital tools efficiently., • Experience in Financial Services including previous Banking roles., • Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. This role can be based in Glasgow, Sunderland, Liverpool, or Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities • Provision of customer service through various communication channels including chat, email and phone., • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case., • Collaboration with teams across the bank to align and integrate customer care processes., • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas., • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations., • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments., • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders., • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.

The Customer Service function at YouLend is responsible for handling our inbound merchant service requests via phone lines, email and live chat for UK & Europe. You will liaise with the Head of Sales, Service, and Operations to drive operational improvements in the Customer Service merchant communic

The Customer Service function at YouLend is responsible for handling our inbound merchant service requests via phone lines, email and live chat for UK & Europe. You will get an opportunity to liaise with the Head of Sales, Service, and Operations team to drive operational improvements in the Custome