NOC Team Lead - Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP
hace 7 días
Droitwich
Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers, • Set clear objectives, performance metrics and ensure regular feedback and reviews., • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards. Incident & Problem Management • Oversee 24/7 incident detection, response and resolution across FTTP and FWA services., • Act as an escalation point for high-priority incidents, ensuring timely and effective communication with stakeholders., • Drive root cause analysis and implement corrective and preventive actions. Operational Excellence • Maintain NOC procedures, playbooks and SLAs and ensure adherence to them., • Identify opportunities to automate, streamline and improve monitoring and fault management processes., • Monitor team workload and ensure efficient resource allocation. Stakeholder Communication • Provide clear and concise updates to internal stakeholders during incidents and planned works., • Collaborate with engineering, field, and project teams to support network change and maintenance activities., • Produce regular reporting on incident trends, team performance, and network health. Key Skills/ Experience: • Proven experience in a NOC, Service Operations, or similar network management environment., • Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks., • Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams., • Excellent problem-solving, communication and stakeholder management abilities., • Strong organisational skills and attention to detail., • Experience with monitoring platforms, ticketing systems and incident management tools. Certificates/Qualifications: • Essential – experience working within an ISP or carrier environment NOC, • Desirable: CCNA or equivalent vendor certification.