General Manager - Burger Fi - Liberty Newark International Airport
3 days ago
Newark
Job DescriptionRestaurant: Burger Fi Salary: $80,000 - $85,000 + Quarterly Bonuses Benefits: Medical, Dental, Vision, Life, STD, LTD. Matching 401K. Paid time off: Vacation, Personal days, Sick days. Yearly shoes credit.Restaurant and Managing Experience required. Position Summary: • Ensures responsibility for daily opening and closings, including protocols and accurate documentation, • Ensure a high level of customer service for all guests, • Execute all MCA Operating Procedures and ensure that they are adhered to by all employees, • Participation and contribution to management meetings, • Lead and ensure pre-shift/post-shift meetings and communication to staff, • Ensure that all subordinate management duties and assignments are performed according with MCA protocols and completed in a timely manner, • Ensure that all deliveries are recorded and reconciled with original purchase orders, • Ensure organization and freshness of stock, and oversee replacements as needed, • Ensure level of inventory per MCA standards and freshness, while adhering to budget, • Complete and accurately place all required orders for the operation while monitoring weekly spending amounts so that they are in line with weekly targets/budgets, • Ensure that an end of night report is completed to ensure correct recording of all transactions, • Ensure that all cash items are balanced and accounted for daily, • Ensure cash handling of register, deposits and safe funds, • Identify strategies that lead to increased revenue, and lead and execute employee training and implementation, • Ensure all transactions and voids are processed correctly, • Ensure all cash payments are received, recorded and a receipt is provided to the customer, • Ensure all locations are kept to a high level of cleanliness at all times, • Ensure that all waste, store transfers, promotional stock, and breakages are documented, • Ensure hiring the highest quality-staff; ensure orientation, training, development, and performance management, • Ensure adequate staffing for busy periods, and management / supervisory assistance as needed, • Maintain weekly staff schedule ensuring fair distribution of hours to all staff, using the most cost-effective staffing, and adhering to staffing budget, • Ensure that all staff is punctual and dressed in the correct uniform., • Develop managers/assistants to address staff training, development and discipline, using MCA company standards and procedures, • Ensure the recording of any injuries/illnesses/accidents that occur, no matter how minor, using correct accident reporting procedures, • Ensure that menu / new product briefings are carried out regularly with all employees, • Work closely, and communicate with the Director of Operations to always ensure a smooth operation, • Coach, mentor, and develop the management skills of assistants and supervisors. Document performance issues as needed, • Ensure all work is carried out in compliance with Health & Safety regulations, • Ensuring all management and staff are engaged in their work, and problems are dealt with in a humane, consistent, and professional manner, • Oversee and ensure customer service per MCA/Brand standards, • Deal with complaints from customers in an efficient and courteous manner, • Deal with inquiries from customers in a courteous/professional manner, • Address Mystery Shopper Reports in a prompt and effective manner, • Associate degree or equivalent in Hospitality, Business or Culinary Arts, • Minimum 3 years management experience, preferably full-service restaurants, • Knowledge of P&L an asset, • Working experience in operations budgeting and forecasting, • Knowledge of marketing techniques and impact on business results, • Experience in guest relations, negotiations, and complaint handling, • Experience in menu development and engineering, • Excellent verbal and written communication skills, • Commitment to service of customers, staff, co-workers, and management, • Demonstrated leadership ability; ability to lead by example, • High integrity and honesty, • High Work Ethic, passion, and commitment, • Ability to work full time hours to manage the operation, including weekdays, weekends, and holidays, • Demonstrated coaching and development skills, • Ability to train and delegate, • Follow through and dependability, • Adherence and modeling of all MCA policies and procedures, • Knowledge and commitment to safety and food sanitation, • Health Department approved Food Handler Manager Certification Powered by JazzHR DT6aRB8Kzn