Field Deployment Lead
14 days ago
Santa Clara
About Shyld AI Shyld AI is building Physical AI Agents for critical healthcare environments. Our platform combines autonomous UV-C disinfection, edge AI, and real-time workflow intelligence to help hospitals improve infection prevention, room readiness, and operational efficiency. Our devices are deployed in operating rooms, procedural areas, ICUs, patient rooms, and other high-risk environments where reliability, safety, and professionalism are essential. Role Overview Shyld AI is looking for a Field Deployment Lead to manage and execute device deployments across hospitals and healthcare facilities across US. This person will lead on-site installations, including mounting Shyld AI devices, coordinating wiring and power setup within hospital rooms, managing contractors or third-party installation partners, and ensuring every deployment is completed safely, on time, and to a high standard. This role combines hands-on field installation, project management, logistics coordination, and customer-facing communication. The ideal candidate is highly organized, technically hands-on, comfortable working in hospital environments, and able to coordinate multiple stakeholders to get installations completed efficiently. Key Responsibilities Hospital Device Installation • Lead on-site installation of Shyld AI devices in hospitals, surgery centers, and other healthcare facilities., • Mount devices in clinical rooms, operating rooms, procedural areas, patient rooms, and other designated locations., • Coordinate and oversee wiring, power access, cable routing, and related installation work inside hospital rooms., • Ensure devices are securely mounted, properly positioned, connected, and ready for commissioning., • Follow installation standards for safety, cleanliness, cable management, room access, and hospital requirements., • Verify installation quality and ensure each room is completed according to Shyld AI specifications. Contractor & Third-Party Coordination • Coordinate with electricians, low-voltage contractors, facilities teams, installers, and other third-party vendors., • Manage contractor schedules, site access, work scope, installation requirements, and completion timelines., • Communicate clearly with hospital facilities, EVS, perioperative, infection prevention, and operations teams., • Ensure contractors understand Shyld AI installation standards, device placement requirements, wiring needs, and room-specific constraints., • Track contractor progress and resolve issues that arise during installation. Project Management • Own deployment planning from pre-installation preparation through final handoff., • Build and manage installation schedules, site readiness checklists, equipment lists, and deployment timelines., • Coordinate internal teams across operations, engineering, customer success, and sales., • Manage multiple installation projects across different customer sites., • Maintain accurate deployment documentation, including room layouts, device locations, wiring status, installation photos, serial numbers, and completion reports., • Identify risks, delays, or blockers early and communicate them clearly to internal and customer stakeholders. Shipping, Logistics & Inventory • Manage shipping of Shyld AI devices, stands, mounting hardware, tools, cables, and other deployment materials to customer sites., • Prepare, pack, label, and coordinate shipments for installations, trials, replacements, and customer deployments., • Track inventory of devices, parts, field kits, tools, spare components, and installation supplies., • Ensure all materials needed for deployment arrive on time and in good condition., • Coordinate returns, replacements, and follow-up shipments when needed., • Maintain organized records of shipped devices, delivered equipment, and installed assets. Technical Setup & Troubleshooting • Support device setup, provisioning, connectivity checks, and basic commissioning after installation., • Troubleshoot installation-related issues, including power, wiring, mounting, connectivity, and device placement., • Escalate technical issues to engineering with clear documentation, photos, logs, and next steps., • Help maintain and improve installation guides, field checklists, and deployment standard operating procedures. Customer Communication & Training • Serve as Shyld AI’s on-site deployment lead and primary installation contact during customer deployments., • Communicate professionally with hospital stakeholders and installation partners., • Provide basic training to customer teams on installed devices, deployment expectations, and support processes., • Ensure a smooth handoff to customer success and support teams after installation., • Capture customer feedback and field observations to improve future deployments. Qualifications Required • 3+ years of experience in field deployment, construction or wiring coordination, facilities operations, hardware installation, low-voltage systems, field service, technical operations, or a related role., • Experience managing on-site installation projects with contractors, vendors, or third-party service providers., • Hands-on experience with mounting hardware, wiring coordination, cable routing, power setup, or facilities-based installations., • Strong project management skills with the ability to manage timelines, checklists, vendors, and customer expectations., • Comfortable working in hospitals, commercial buildings, or other professional facilities., • Strong organizational skills and attention to detail., • Ability to communicate clearly with customers, contractors, internal teams, and hospital staff., • Comfortable handling shipping, logistics, inventory, and deployment materials., • Willingness to travel to customer sites as needed., • Ability to work flexible hours, including evenings or weekends, when hospital installation schedules require it., • Valid driver’s license. Preferred • Experience working in hospitals, operating rooms, surgery centers, or other healthcare environments., • Experience with low-voltage wiring, electrical coordination, facilities installation, AV installation, security systems, IoT devices, or connected hardware., • Familiarity with hospital facilities requirements, infection control protocols, room access coordination, and construction/vendor processes., • Experience with device inventory, shipping coordination, and field logistics., • Startup experience or experience in a fast-paced, hands-on environment., • OSHA, low-voltage, electrical, construction management, or project management certifications are a plus. Ideal Candidate Profile You may be a great fit if you are: • Hands-on and comfortable managing physical installation work., • Organized enough to manage schedules, contractors, shipments, and multiple hospital rooms at once., • Comfortable walking into a hospital site and coordinating with facilities, vendors, and internal teams., • Detail-oriented about mounting quality, wiring, cable management, and room readiness., • Calm under pressure when schedules shift or installation issues arise., • Reliable, proactive, and willing to take ownership until the deployment is complete., • Excited to help build the deployment function for a fast-growing healthcare AI company.