Patron Services Lead
6 days ago
Omaha
Job DescriptionDescription: Position Summary: This position is responsible for providing high quality service in a professional, timely manner by communicating, coordinating, and supervising Patron Service Representatives to attain O-pa goals for specified events/performances, including sales and reconciliation of walk-up tickets. The Patron Services Lead coordinates all aspects of patron service related to ticketing at specified events and is responsible for weekly, time-sensitive department projects assigned by the Patron Services Manager. This position must uphold the O-pa Core Values of Collaboration, Inclusion, Trust and Integrity. Position Duties and Responsibilities: • Continually provides exemplary patron service., • Responds with sensitivity and professionalism to the practical needs of patrons and O-pa staff in all interactions, including solving patron service issues and/or complaints., • Processes ticket transactions (single, subscription, ticket exchanges, etc.) on Tessitura (online, integrated ticketing software)., • Balances daily ticket sales and works with other Patron Services Representatives when balancing their daily ticket sales., • Upholds ticketing policies and procedures include but not limited to; ticket sales, refunds, exchanges, lost-stolen tickets and Internet ticketing., • Represents O-pa expertly while working with constituent groups who use Ticket Omaha box office services., • Supervises Patron Services Representatives in the execution of their event/performance related duties for specified events., • Produces event/performance related reports requiring balancing and reconciles cash before closing of Ticket Omaha box office for specified events., • Continually learns current and/or new systems, policies and procedures and stays abreast of new program developments., • Processes patron transactions including but not limited to; low level gift processing, address updates and entering new patron records into the system., • Completes weekly departmental projects in a timely manner as assigned by the Patron Services Manager., • Assists in the training and development of part-time Patron Service Representatives., • May be required to perform other duties as assigned.Requirements: Minimum Experience and Qualifications: • Two (2) years prior customer service experience., • One (1) year previous supervisory experience preferred., • Strong, proven customer service skills., • Ability to efficiently and accurately handle cash transactions and reconciliation., • Prefer prior cash handling experience., • Proven ability to work well with others in a team-based environment., • Requires evening and weekend availability., • Proficient in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint)., • Proficient in using personal computer hardware and software., • Professional demeanor., • Excellent communication and interpersonal skills., • Must be able to lift 25+lbs, • Required to sit for long periods of time., • The noise level in the work environment is moderate., • General office equipment (computer, telephone, fax, copier and printer)