Regional Director of Sales
hace 10 días
Boston
Job Description Base Range $125,000-$135,000 per year Bonus range from $25k-$50k per year JOB SUMMARY Regional Director of Sales (DOS) is responsible for the sales and operations of up to 60+ Blue Link Wireless AT&T Authorized Retail locations through leadership of the Area Store Leaders (ASL’s) reporting to the DOS, keeping close tabs on each one's ability to deliver an exceptional customer experience. From recruiting and staffing to driving daily sales performance and operational compliance and excellence, the DOS will assess the performance of each ASL and each location's overall performance to identify areas of improvement and respond quickly. And, with the same razor-sharp focus, the DOS will celebrate successes to reinforce the team's effort and accomplishments. During location visits, the DOS will monitor everything from sales behaviors to product knowledge. Working through and with the ASL, the DOS will identify issues, devise action plans, and seek opportunities to refine and grow our business. The DOS will cultivate working relationships with the Executive Vice President, other DOS’s and ASL’s, and the Support Center Team, and gather the tools to build success across the market, tracking overall market performance and creating effective action plans to meet organizational goals. This position will be located in Louisiana; Alabama; or Mississippi depending on the candidate. ESSENTIAL JOB FUNCTIONS The tasks and duties described here include, but are not limited to, those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state/local law. • Meets all AT&T and Blue Link Wireless compliance and merchandizing requirements in all locations at all times., • All aspects of the successful operation of up to 60+ Blue Link Wireless AT&T Authorized Retail locations., • Development and training of the ASL’s and store level Team Members, • Positively contributes to a fun and friendly work environment for our customers and team members., • Leads by example., • Consistently meets or exceeds sales and customer service expectations in each location., • Consistently meets or exceeds operational standards minimizing or eliminating losses to the company in each location., • Creates a laser- focus on sales and sales-generating activities every day in each location., • Conducts a frequent and highly effective store visits, including visits in the evening and on weekends, and provides detailed recaps of each visit to the ASL, Store Leader/RSM, Sales Leader/ASM and company leadership., • Actively manages and is responsible for the recruiting and staffing for all positions in their market., • Conducts weekly 1 on 1’s with each ASL and some Store Leaders/RSM’s and Sales Leaders/ASM’s to review store performance and create action plans for improvement., • Conducts regular conference calls, trainings, and meetings to foster knowledge and best practice sharing., • Maintains and consistently communicates store performance metrics recognizing top performances., • Communicates effectively and professionally via phone and email with customers, AT&T and Blue Link Wireless team members., • Upholds, and partners with HR to enforce, all company and Blue Link Wireless policies and procedures., • Conducts a monthly New Hire Sales Training that effectively delivers the defined Blue Link Sales Behaviors., • Collaborates with internal and external partners to plan and execute local events and promotions consistent with AT&T and Blue Link Wireless marketing initiatives and branding., • Assures that Store Leaders/RSM’s keep all stores fully staffed and fully trained consistent with AT&T and Company standards, • Assures that all loss prevention controls are in place and consistently monitored to assure minimal inventory shrink, minimal cash shortages, no unauthorized discounting, • Ensures all store personnel are trained on and are following all policies and procedures., • Quickly and appropriately resolves customer issues., • Delivers a clean, organized, and fully operational retail experience for all customers and employees., • Proactively reviews reporting to identify potential risks and takes appropriate action., • Maintains a positive and effective relationship with co-workers, vendors and partners., • Report to work on-site on a regular, predictable and timely basis., • Work evenings, weekends and/or holidays as needed or required. Essential Physical Functions: • The employee frequently is required to mobilize around the work area, use hands and fingers, reach with hands and arms, and be present continuously at workstation for extended periods of time., • The employee must have the ability to use a computer mouse, keyboard, and other equipment typically found in an office or call center environment. Essential Sensory Functions: • While performing the duties of this job, the employee is regularly required to talk to customers and other employees and hear speech from customers and other employees., • The employee will need to regularly interact and communicate with others, including but not limited to, face to face communications, over the phone communications, and chat messaging communications. The employee must be able to comprehend the subject of the communication and take appropriate action, if necessary., • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and interpret, documents and instructions, frequent identification of letters, numbers, and symbols in a technology environment., • Other essential job functions may be assigned by Blue Link Wireless in its discretion and are subject to change at any time. WORK ENVIRONMENT • While performing the duties and essential functions of this job, the employee is exposed to computer equipment and noise levels of a typical retail store environment, with the requisite level of noise associated with a wireless retail establishment., • Travel is required. SKILLS • Five or more year's successful sales experience with 7+ years wireless multi-unit retail wireless store leadership preferred. AT&T sales management experience preferred but not required., • 2+ years Wireless Retail Store Manager experience., • 2+ years Wireless Retail Area Manager or Area Director experience., • Demonstrated successful development and promotion of Sales Advocates to Store Leaders and Store Leaders to Area Leaders., • Demonstrated high ethical behavior, unquestionable integrity and character in business transactions., • Demonstrated success directing training and development activities of a sales team., • Demonstrated success in staffing stores with high quality, high potential candidates., • Experience utilizing a behavioral based selection processes for store level staffing., • Demonstrated success managing store-based marketing initiatives., • Experience with consistent delivery of merchandising and store sales promotions., • Effective Communication Skills., • Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.)., • Excellent knowledge of all aspects of store operations to facilitate training of team members., • Experienced professional with a good balance of risk taking and judgment, confidence and assertiveness, open- minded and flexible - who demonstrates a "take charge" spirit., • Read and interpret documents such as operating/maintenance/procedure instructions and safety rules., • Write routine reports and business correspondence., • Speak effectively before customers or employees of the organization whether individually or in groups., • Knowledge of principles and process for providing customer service, including but not limited to, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction., • Effectively interact with all levels of organizational staff and company personnel., • Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills., • Accept and implement verbal and written feedback. MATHEMATICAL SKILLS • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Draw and interpret bar graphs and diagrams., • Compute rate, ratio, and percent. QUALIFICATIONS To perform this job successfully, an individual must be able to perform all above duties, possess all listed skills, and be able to perform each essential job function satisfactorily, with or without a reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability generally required to successfully perform the essential job functions. EDUCATION and/or EXPERIENCE HS Diploma, BA or BS preferred in a related field or equivalent experience. CERTIFICATES, LICENSES, REGISTRATIONS • Valid Driver's License & Proof of Liability Insurance. Blue Link Wireless does not discriminate in employment on the basis of race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.
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