Inside Sales Representative – Manufacturing
3 days ago
Fairless Hills
Inside Sales Representative – Custom Label Manufacturing | Quoting, Account Management & Customer Support We are hiring an Inside Sales Representative to manage and grow customer accounts within our custom label manufacturing business. This is a hands-on role focused on quoting, customer communication, and order coordination, working directly with company leadership. You will play a key role in ensuring accurate estimates, smooth order flow, and responsive service between customers, production, and internal teams. This is a great opportunity for someone who enjoys a fast-paced, detail-oriented environment and wants exposure to all aspects of a manufacturing and sales operation. Why Join Us • Direct access to company leadership in a highly visible role, • Hands-on exposure to the full custom label manufacturing process, from quoting to production and delivery, • Real responsibility in customer accounts, estimating, and order coordination, • Fast-paced, accuracy-driven team focused on responsiveness and customer success, • Opportunity to grow into expanded sales, account management, and business development responsibilities What You’ll Do • Handle inbound customer and prospect inquiries via phone and email, qualifying needs and responding in a timely manner, • Manage customer accounts and serve as a key point of contact for orders, reorders, estimates, and support, • Prepare accurate estimates using LabelTraxx estimating software, • Enter and manage job tickets while monitoring production status to ensure on-time delivery, • Coordinate with internal teams and vendors to gather pricing, materials, and production updates, • Manage customer order portals and assist with make-and-hold (release) orders, • Provide samples, materials, and product information as requested, • Maintain accurate quote records and customer activity for follow-up and sales conversion, • Follow up on quotes, leads, and opportunities to support account growth and secure new orders, • Support business development through prospect research, lead identification, and outbound outreach, • Collaborate with senior sales staff and leadership on account growth and new initiatives, • Participate in special projects and process improvements supporting sales and customer success What We’re Looking For • Professional, dependable, and detail-oriented, • Strong written and verbal communication skills, • Highly organized with strong time management abilities, • Comfortable working in a fast-paced manufacturing environment with shifting priorities, • Strong basic math skills and ability to work with measurements and specifications, • Proficient in Microsoft Office (Word, Excel, Outlook); ability to learn LabelTraxx, • Quick learner who can take ownership once trained, • Strong customer service mindset with a focus on accuracy and responsiveness, • Team-oriented and collaborative, • Ability to represent Star Label Products in line with our “Fastest in the Industry” standard, • Experience in customer service, inside sales, manufacturing, printing, or order processing is a plus Compensation & Benefits • $60,000 – $68,000 per year, • 401(k) with matching, • Health, dental, life, and disability insurance, • Paid time off About Us Star Label Products partners with customers across the United States to deliver high-quality paper and film packaging solutions that help them stand out in the marketplace. With over 50 years of industry experience, Star Label Products is an established label manufacturer based in Fairless Hills, PA. Our team is built on stability, long-term growth, and a commitment to delivering fast, reliable service. We offer a clean, modern, and fully air-conditioned facility with a comfortable, professional work environment. At Star Label Products, we provide employees with growth opportunities, a supportive environment, and the chance to be part of a company that values both quality and people.