Buscar empleo: 99 ofertas de trabajo de business analyst en Richmond, Virginia (octubre 2025)

Administrative and Consulting Advantage

Business Systems Analyst - IT Cost Recovery Specialist (Telecom)

hace 30 días

Richmond

Job Description Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity...YOU!!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: • Virginia Retirement System (VRS), • Language Incentive, • Referral Bonus The City of Richmond is seeking a Telecom Billing and Recovery Specialist to join our team and oversee the billing processes for our telecommunications services. This role will analyze invoice data from our telecommunications service providers and use that data to calculate internal chargebacks and cost allocations. The ideal candidate will possess strong analytical skills, attention to detail, and proficiency in billing systems. Effective communication and collaboration with both employees and vendors are essential for success in this role. To excel in this role, one needs robust analytical, communication, and project management skills. The position entails auditing hundreds of Telecom bills for contractual compliance, charge discrepancies, and budget forecasting. Moreover, the incumbent will oversee bill audits, pinpoint errors, manage disputes, and ensure overall billing accuracy This recruitment is being managed by Administrative and Consulting Advantage (ACA). All interested applicants must submit their application and resume through: Duties include but are not limited to: • Analyze invoice data received from telecom suppliers to identify discrepancies, overcharges, or billing errors., • Work closely with telecom suppliers to resolve billing issues and negotiate credits or refunds when necessary., • Utilize billing software and tools to process and reconcile telecom invoices accurately., • Generate cost recovery (chargeback) data in timely and accurate fashion., • Collaborate with our accounts payable and accounts receivable functions to gather necessary information for billing recovery processes., • Monitor billing cycles and deadlines to prioritize and address billing discrepancies promptly., • Identify opportunities for process improvements to streamline billing and recovery operations., • Stay informed about industry regulations and best practices related to telecom billing and recovery processes., • Provide support during audits and investigations related to billing recovery practices, maintaining compliance with regulatory requirements., • Review and analyze complex telecom bills to ensure adherence to contracted rates, • Audit data invoices for past due balances, late fees, and unnecessary charges, coordinating research and dispute resolution., • Work through appropriate contract, I/T and accounts payable process to resolve outstanding questions on charges and prepare invoices for approval and payment, • Assist with set up and maintenance of services, subscribers, vendors, vendor contracts, etc. in a cloud-based software system. Assist with user set up and removal from the Telecom software Qualifications, Special Certifications and Licenses KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge (some combination of the following): • Hardware knowledge including basic computer setup, • Common computer programs such as Microsoft Office Suite, • Multiple reporting platforms such as revenue and financial reporting modules, • Process Improvement, • Project Management, • Software testing methodologies, • Standard office technology and equipment (e.g. computer, printer), • Analyzing and interpreting data in area of focus to identify current processes and look for deficiencies, • Assisting customers and end-users as needed, • Creating reports, • Evaluating the processes and workflow within area of focus, • Maintaining systems or databases such as Oracle, MUNIS, etc., • Managing assigned projects in area of focus such as through project feasibility, timelines, scope, process efficiency, resources, etc., • Preparing reports for people in of area interest, • Testing updates for databases and software within area of focusTraining others in area of focus when necessary, • Customer service, • Written and oral communication, • Abilities (some combination of the following):, • Problem solve, • Prioritize workload for self and others, • Bachelor's Degree in information technology Accounting, Business or related field, • One year of business systems analysis experience PREFERRED TRAINING AND EXPERIENCE: • Previous experience in telecommunications billing and recovery., • Proficiency in billing software and Microsoft Office Suite., • Strong analytical skills with the ability to interpret and reconcile complex billing data accurately., • Excellent attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously., • Knowledge of telecom billing regulations and compliance requirements., • Ability to work independently and collaboratively within a team environment., • Problem-solving skills with a proactive approach to resolving billing discrepancies and recovery issues., • Flexibility to adapt to changing priorities and deadlines in a fast-paced environment. Americans with Disabilities Act Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations. ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly perform repetitive motions, hear, talk, finger, and see; frequently stand, reach, stoop, balance, and walk; and occasionally kneel, crouch, crawl, reach, and lift. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects. Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at . This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

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