Title & Escrow Application Specialist (SoftPro Select Experience Required)
4 days ago
Austin
Job DescriptionDescription: Job Summary: The Application Specialist will provide hands-on product support and contributing to internal knowledge resources, eventually taking on more technical responsibilities, such as configuring workflows and creating documents. The Application Specialist collaborates with product, QA, and customer success teams, and plays a key role in improving the platform and enhancing the client experience. Over time, the Application Specialist will have the opportunity to deliver client training, troubleshoot complex issues, and assist with full system implementations across multiple environments, eventually becoming a subject matter expert in SoftPro Select and related tools, helping clients optimize their systems and achieve their business goals. Duties/Responsibilities: Software Support (40%) • Address SoftPro Select inquiries and troubleshoot to identify and resolve user-reported issues., • Support Flueid's custom-built tools and automations integrated with SoftPro Select., • Document all tickets in Zendesk clearly, accurately, and with sufficient detail for team handoff or future reference., • Partner with internal teams to escalate and resolve system-level problems., • Design and configure SoftPro Select templates using conditional logic and formula-based field customization., • Scope, design, and configure custom workflows that align with real-world title and escrow processes, streamlining tasks and reducing user friction., • Build and refine automation workflows using SoftPro's built-in tools and scripting capabilities., • Deliver tailored training sessions for users at all technical skill levels., • Translate complex system functionality into clear, actionable instruction that maps to day-to-day tasks., • Lead live webinars aligned to client-specific workflows and recent software updates., • Maintain deep working knowledge of SoftPro Select features, updates, and configuration capabilities., • Stay current on changes to the platform and related tools to ensure accurate support, training, and configuration., • Participate in ongoing professional development, including internal training sessions, vendor-led learning, and peer knowledge-sharing., • Collaborate with product, QA, and customer success teams to translate user feedback into actionable improvements., • Share configuration insights and user behavior trends to inform product planning and quality assurance efforts., • Step into new tasks or cross-functional projects as needed to support growth, collaboration, and continuous improvement., • Other duties and tasks as assigned by manager. Requirements: Required Skills/Requirements: Core Experience • 1-2 years of experience with title production software, with at least 1 year specifically using SoftPro Select., • Hands-on experience configuring or implementing SoftPro Select, including template maintenance, automation workflows, and formula creation., • Familiarity with SPAdmin tools, including user permissions, settings adjustments, and configuration troubleshooting., • Background in title, escrow, or legal operations (e.g., title officer, escrow assistant, paralegal, etc.)., • Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)., • Strong troubleshooting skills with the ability to prioritize and resolve issues independently., • Ability to interpret and write formulas and code snippets within SoftPro Select is preferred., • Clear, professional written and verbal communication., • High attention to detail with strong organizational and time management skills., • Core hours are Monday-Friday from 8:30 AM to 5:30 PM Mountain Time or Pacific Time (Pacific Time preferred)., • Comfortable working independently and collaboratively in a fast-paced software-driven environment., • Flexible and Adaptable Physical Demands: • Ability to safely and successfully perform the essential functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards., • Regularly required to sit; use hands and fingers to grab, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl., • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer., • The employee must occasionally lift and/or move up to 25 pounds., • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus., • Must be able to talk, listen and speak clearly on the telephone, in video conferencing and in person.